Title: The Balanced Scorecard: what, why and how
1The Balanced Scorecard what, why and how?
Thierry GARROT (CANEGE Nice Sophia
Antipolis) WP3 team Adam CHMIELEWSKI (PUW
Lublin) Susanna SANCASSANI (METID
Milan) Alessandra TOMASINI (METID Milan) Florence
DUCREAU (CANEGE Nancy Université) Bernard LAUCH
(CANEGE Nancy Université) Maria PSILLAKI (CANEGE
Nice Sophia Antipolis) Sylvie ROCHHIA (CANEGE
Nice Sophia Antipolis)
2Plan of the presentation
- What is the Balance ScoreCard (BSC)?
- Four dimensions
- A set of indicators
- Design for decision
- Why did we implement the BSC?
- An initial requirement
- Adapted to HEI management
- How could you use it?
- Technical aspects in data collecting
- Strategic aspects
- Impacts and issues
3Whats BSC? Four dimensions
4Whats BSC? Four dimensions
FINANCIAL F.1. Percentage of E-learning
expendituresin University budget F.2.
Percentage of E-learning incomes in University
budget
CUSTOMERS/STUDENTS C.1. People concerned by
E-learningin University C.2. Percentage of
E-learning students C.3. Number of additional
servicesprovided on web
INTERNAL BUSINESS PROCESS I.1.a/b Media and
Interaction on web courses I.2. E-Learning
technical process capacity I.3. E-learning tools
trainingper student, teacher and administrative
staff I.4. Users satisfaction withICT
E-learning tools uses ()
LEARNING GROWTH L. 1. Number of events
broughtby E-learning activities Conferences Pr
ojects New Partnerships
5Whats BSC? Design for decision
6Why BSC? An initial requirement
- Work on indicators relevant at HEI level
- Indicative for the regional, state or European
ICTs policy - We would like to work with a double approach
- one at micro economic level, inspired by HEI
business and management perspectives. We would
like to integrate dimension about the quality of
services provided to customer and some indicants
in a Balance Scored Cards approach. - the other at macro economic level, with questions
about the e-Learning progression in our
societies. We would like to identify elements of
its development.
7Why BSC? Adapted to HEI management
- BSC should be able to highlight questions as
- How e-Learning and ICTs uses is progressing in
our HEI? - Is this policy impact the number of e-Learning
students and the quality provided? - How this policy impact the ICTs uses?
- A proposition of balance scorecard models
integrated several indicators on - Educational subsystem,
- Organizational subsystem,
- Technological subsystem,
- and Financial subsystem.
8How BSC? Technical aspects in data collecting
- Data collection
- One database per year
- Fill with more than 100 basic inquiries
- Collect in Faculties at the lower level.
- Data aggregate
- All basic inquiries sum at University level
- Per each year
- Group in 11/12 indicators
- Data collection difficulties
- Some basic inquiries needed are too much detailed
for the current Information System - e-Learning activities are not always already put
in the Information System as a specific item - Some results are strategic an quite political.
9How BSC? Strategic aspects
10How BSC? Strategic aspects
11How BSC? Impacts and issues
12The Balanced Scorecard what, why and how?
Discussions