Supporting Windows Mobile Devices

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Supporting Windows Mobile Devices

• By Chris De Herrera, Webmaster, Pocket PC
  FAQMicrosoft MVP Windows Mobile

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What is Windows Mobile?

• Windows Mobile is a combination of the Windows CE
  operating system, a new user interface and
  applications.
• Smartphone Windows Mobile Standard Edition a
  cell phone first. Does not have a touch screen.
• Pocket PC Windows Mobile Professional a data
  input device using a touch screen.
• Size small handheld devices however some are
  much larger
• Combined devices cell phone, PDA, media player,
  camera, etc.

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What is Windows Mobile?

• Calendar Contacts Messaging
• Excel Mobile Word Mobile PowerPoint
  Mobile

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What Are Windows Mobiles Features?

• Windows Mobile offers
• Cell phone voice calling
• Cellular based data EvDO, 1xRTT, GPRS, EDGE and
  UMTS
• Wi-Fi 802.11b as well as 802.11g
• Storage internal storage and expansion via
  microSD, miniSD or SD flash
• Connectivity Supports TCP/IP, web browser, IMAP
  and POP3 e-mail, native Exchange support
• Ability to display Word, Excel, and PowerPoint
  files Pocket PCs can edit Word and Excel files

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What isnt Windows Mobile?

• Is not the same operating system and
  functionality of Windows that you have on your
  desktop PC
• Doesnt run standard Windows applications
  including ActiveX controls designed for the PC.
• Limited browser functionality subset of
  JavaScript and limited screen size affect
  usability of desktop websites
• Slower devices most Windows Mobile devices CPUs
  run at 200-400MHz
• Limited storage The internal flash storage is
  significantly smaller than your PCs hard drive.
  Usually you will have anywhere from 32MB to 128MB
  of internal storage

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System Architecture

• Uses a ARM based RISC processor
• 32 process spaces each with 32 MB of ram
• Internal storage is flash memory and it is shared
  between the boot ROM and installed programs or
  stored data
• No swap file
• Processes are paged in and out of the address
  space to execute this allows for fast switching
  between applications
• Uses a registry hive to store application
  configuration data
• Has an internal database for applications such as
  calendar, contacts, tasks, messaging, etc.

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Enterprise Mobile Assessment

• The Enterprise Mobile Assessment assists
  companies with assessing their support for mobile
  devices
• Assesses the following areas
• E-Mail, Synchronization, Website, Device
  Security, Applications Internal, Applications
  External, Remote Access, Documentation,
  Recognized by Management, Audit, Governance of
  Mobility
• Available for free at http//www.pocketpcfaq.com/a
  ssessment/

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Enterprise Mobile Assessment

• Demonstration -
• Walkthrough

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Connecting to the Desktop

• Uses ActiveSync for Windows XP
• Uses Windows Mobile Device Center (WMDC) for
  Windows Vista
• Controls the type of data that is synchronized,
  whether or not internet connectivity via the
  desktop is available
• TCP/IP is used to connect Windows Mobile to your
  PC
• Installation order sensitive must install
  Outlook prior to installing ActiveSync or WMDC
• Troubleshooting is more complex due to error
  codes instead of text error messages
• Troubleshooting
• ActiveSync http//www.pocketpcfaq.com/faqs/t-shoot
  activesync.htm
• WMDC http//www.pocketpcfaq.com/faqs/wmdc/index.ht
  m

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Windows Mobile Device Center

• Demonstration -
• Walkthrough

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Remote Control of a Device

• ActiveSync Remote Display Part of the Developer
  Toys - FREE http//www.microsoft.com/downloads/det
  ails.aspx?FamilyID74473fd6-1dcc-47aa-ab28-6a2b006
  edfe9displaylangen
• 3rd Party Software such as
• Soti Pocket Controller http//www.soti.net/
• My Mobiler Free - http//www.mtux.com/

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Remote Control of a Device

• Demonstration -
• Walkthrough

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Connecting to Exchange

• Exchange 2003 SP2 and Exchange 2007 support the
  ability to sync with Windows Mobile
• A Digital Certificate is highly recommended for
  security
• IMAP vs EAS
• IMAP supports html e-mail on regardless of the
  version of Exchange
• EAS only supports html e-mail with Exchange 2007
  and Windows Mobile 6
• Troubleshooting error codes - http//www.pocketpcf
  aq.com/faqs/activesync/exchange_errors.php

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Exchange Mobile Client Configuration

• Demonstration -
• Walkthrough

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Managing Device Configurations

• Exchange 2003 SP2, Exchange 2007 Can set
  password length and complexity and require
  periodic password change
• 3rd party
• Odyssey Software Athena
• SOTI MobiControl
• System Center Mobile Device Manager (SCMDM) 2008
  announced last fall, currently in beta.
• Over the air configuration of security settings
  configured from Windows servers.
• This release will require users to upgrade their
  devices to support remote management.

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Emulator Run Apps w/o a Device

• Test applications
• Create screen shots for documentation
• Reproduce user issues for support staff
• Best experience is with a Tablet PC because it
  allows you to emulate the Pocket PCs touch
  screen using a stylus just like a real mobile
  device
• Download of Windows Mobile 5 emulator for free -
  http//www.microsoft.com/downloads/details.aspx?fa
  milyidC62D54A5-183A-4A1E-A7E2-CC500ED1F19Adispla
  ylangen
• Windows Mobile 6 emulators are part of the Visual
  Studio 2005 SDKs

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Emulator Demonstration

• Demonstration -
• Walkthrough

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Steps for a rollout

• Decide which devices to support
• Decide how they will integrate in your
  environment
• Decide what software is required for users
• Decide which management tools to use
• Decide how you want to replicate the software I
  recommend Sprite Backup or Clone
• Notify staff of policies on using the device
• Notify support staff of deployment date make
  sure they have support tools!
• Deploy hardware and applications

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Remote Control of a PC or Server

• Pocket PCs offer the capability to remote control
  a PC or Server
• Remote Desktop Connection May not be available
  in all devices. Works just like it does on your
  PC allows you to connect to Terminal Services
  as well as your PC.
• 3rd Party Applications such as
• Goto My PC http//www.gotomypc.com
• LogMeIn http//www.logmein.com/
• VNC Various clients

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Remote Control of a PC via LogMeIn

• Demonstration -
• Walkthrough

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Questions and Answers

• Questions and AnswersAbout Windows Mobile

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Finding Applications

• Smartphone Pocket PC Magazines Encyclopedia of
  Software and Accessories - http//www.pocketpcmag.
  com/_enc/encyclopedia.asp - A mixture of free and
  purchased software
• Handango http//www.handango.com A mixture of
  free and purchased software Handango is the
  backbone of most software stores for Windows
  Mobile sites
• FreewarePPC http//www.freewareppc.com Free
  software

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Resources

• Microsoft
• http//www.microsoft.com/windowsmobile/
• News
• Pocket PC Thoughts http//www.pocketpcthoughts.com
  
• Smartphone Thoughts
• http//www.smartphonethoughts.com
• Technical Support
• Pocket PC FAQ http//www.pocketpcfaq.com,
  http//forums.pocketpcfaq.com
• Microsoft Newsgroups msnews.microsoft.com
• Smartphone Pocket PC Magazine
  http//ppcmag.com

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Supporting Windows Mobile Devices

• By Chris De Herrera, Webmaster, Pocket PC
  FAQMicrosoft MVP Windows Mobile