Consumer and Retail legislation Consumer and Retail

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Consumer and Retail legislation
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Consumer and Retail legislation
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The Consumer protection Act 1987

• This Act protects the buyer from unsafe products.
• The Act is designed to protect the consumer from
  products that do not reach a reasonable level of
  safety.

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The Consumer protection Act 1987

• Always have an up to date price list on display
  and products with the correct price including VAT
  attached to them
• Any special offers must be clearly displayed and
  worded.

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The Prices Act 1974

• The price of products has to be displayed in
  order to prevent a false impression to the buyer.

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The Trades Descriptions Act 1968 1972

• Products should not be falsely or misleadingly
  described in relation to its quality, fitness,
  price or purpose, by advertisements, orally,
  displays or descriptions.

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The Trades Descriptions Act 1968 1972

• It is a criminal offence for a trader to make
  false claims about goods or services offered for
  sale
• You must not say for example, that an anti-ageing
  cream will make you look ten years younger
• Or suggest that services, treatments or products
  may help the client to look younger
• It is also a requirement to label a product
  clearly, so the buyer can see where the product
  was made.

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The Resale Prices Act 1964 1976

• Manufacturers can supply a product at a
  recommended price, but the seller is not obliged
  to sell at the recommended price.

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The Sale and Supply of Goods Act 1994

• You, the seller, must ensure that the goods you
  sell are
• Of satisfactory quality
• Reasonably fit to do the job they claim to do.

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Clients rights

• It is the clients rights that the salon
• Maintains client confidentiality
• Complies with the Data Protection Act
• Complies with the Health and Safety Act
• Complies with client rights under the Equal
  Opportunities Act
• Complies with the clients rights under
  disability discrimination

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Contractual agreements your clients have with
your salon

• When asked they provide you with accurate and
  full information that may affect or prohibit the
  service to be provided
• To keep the appointment made
• To pay the agreed price for the service they
  receive.