PRS and the Survey of Organizational Excellence

1
PRS and the Survey of Organizational Excellence
Texas Department of Protective and Regulatory
Services
Using the Survey of Organizational Excellence in
Agency Planning and Development
2
PRS and the Survey of Organizational Excellence

• PRS Mission and Organization
• Survey Participation History
• 2001 Survey Iteration
• PRS Planning and the Survey

3
PRS and the Survey of Organizational Excellence

• The mission of the Texas Department of Protective
  and Regulatory Services is to protect the States
  most vulnerable citizens - children and the
  elderly - from abuse, neglect, and exploitation.

4
PRS and the Survey of Organizational Excellence

• PRS Organization Structure
• Child Protective Services
• Adult Protective Services
• Child-Care Licensing
• Prevention and Early Intervention
• Statewide Intake
• Legal Services
• Administration
• Information Technology

5
PRS and the Survey of Organizational Excellence

• Child Protective Services
• 4,603 CPS Staff (69 of all PRS Staff)
• Investigate reports of child abuse and neglect
• Ensures the safety of children while promoting
  the integrity and stability of families
• Finding permanent placements for children in
  care as quickly as possible

6
PRS and the Survey of Organizational Excellence

• Child Protective Services 2002 Data
• 184,924 alleged victims of abuse and neglect
• 125,258 CPS completed investigations
• 47,409 confirmed victims of child
  abuse/neglect
• 203 child-abuse related fatalities
• 21,146 children in PRS conservatorship
• 19,516 children in substitute care

7
PRS and the Survey of Organizational Excellence

• Adult Protective Services
• 649 APS Staff (10 of all PRS Staff)
• Investigate reports of abuse, neglect, and
  exploitation of elder Texans and adults
  with disabilities
• Investigate reports of abuse,neglect, and
  exploitation of persons served through MHMR
  facilities
• Guardianship services to prevent further abuse
  and for disabled children who age out of
  CPS conservatorship

8
PRS and the Survey of Organizational Excellence

• Adult Protective Services 2002 Data
• 66,143 APS completed investigations
• 9,237 completed MHMR investigations
• 42,213 confirmed cases of abuse, neglect,
  and/or exploitation
• 49,167 services delivered in in-home cases
• Rent/utilities restoration
• Emergency shelter and placement
• Guardianship/Legal services

9
PRS and the Survey of Organizational Excellence

• Child-Care Licensing
• 433 CCL Staff (7 of all PRS Staff)
• Protects children outside their home by
  regulating settings in which they are kept
• Develops minimum standards regarding health,
  safety, and well-being of children in care
• Regulates day care, 24-hour residential care,
  maternity homes, administrators of
  residential child-care facilities, and
  agencies that place children in foster care
  and adoption

10
PRS and the Survey of Organizational Excellence

• Child-Care Licensing 2002 Data
• 38,915 day care facility investigations
• 1,210 residential facility investigations
• 1,080 day care facility abuse and neglect
  completed investigations
• 727 residential facility abuse and neglect
  completed investigations

11
PRS and the Survey of Organizational Excellence

• Prevention and Early Intervention
• 57 PEI staff
• Consolidate prevention and early intervention
  services focused on at-risk behaviors that
  lead to child abuse, delinquency, running
  away, truancy, and school dropouts.
  Programs include
• Communities in Schools
• Runaway Hotline
• Services to At-Risk Youth (STAR)

12
PRS and the Survey of Organizational Excellence

• Prevention and Early Intervention 2002 Data
• 33,520 registered STAR participants receiving
  services
• 44,017 runaway hotline calls taken
• 64,069 students served by Communities in
  Schools

13
PRS and the Survey of Organizational Excellence

• PRS Guiding Principles for Department Operation
• We protect the unprotected
• We find a way to get it done
• We manage for outcomes
• We focus on customer service
• We value our people
• I am PRS

14
PRS and the Survey of Organizational Excellence
PRS Survey Participation History
15
PRS and the Survey of Organizational Excellence

• 2001 Survey is PRS fourth time to
  participate
• Survey results help the Department develop
  customer service enhancements
• Staff feedback tells management where time
  and resources need to be devoted
• Survey results help in on-going effort to
  retain and recruit staff
• Participation over time affords clear picture
  of success (or failure) of initiatives
  implemented due to Survey results

16
PRS and the Survey of Organizational Excellence

• All automated
• 6,671 employees invited to participate
• 4,000 employees responded to the survey
• Nearly double previous participation rate
• Excluding Fair Pay, PRS scored higher in 18 of 19
  Constructs

17
PRS and the Survey of Organizational Excellence

• PRS Division of Management Analysis central
  point for survey administration and data
  integration and dispersal
• Detailed reports for each program, division,
  and region
• Assists with data interpretation for special
  projects
• Crosswalks Survey data, PRS Strategic
  Initiatives and Strategic Plan items into
  the Departments Business Plan

18
PRS and the Survey of Organizational Excellence

• Building the Business Plan
• Operational activities identified
• Activities mapped to Strategic Plan items
  and/or Survey constructs, and/or Strategic
  Initiatives
• Department master plan and component plans
  developed from database
• Queries and reports developed and published to
  track items of interest at management
  discretion

19
PRS and the Survey of Organizational Excellence
20
(No Transcript)
21
PRS and the Survey of Organizational
ExcellenceData Integration

• Benefits of Survey Construct Integration
• Clear identification of activities which
  impact employee attitudes
• Tool for effective internal assessment of
  employee attitudes vs. operation activities
• Construct components (Survey questions)
  assist in development of targeted strategies
  and operation activities

22
PRS and the Survey of Organizational
ExcellenceData Integration

• Getting the information out there
• Entire business plan published to the
  Intranet and available to all employees
• Specialized reports generated
• BP items by PRS Strategic Initiative
• BP items by SOE Construct
• Ad hoc reporting

23
PRS and the Survey of Organizational Excellence
Texas Department of Protective and Regulatory
Services
Using the Survey of Organizational Excellence in
Agency Planning and Development