Customer Advisory Council Update

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Customer Advisory Council Update

• July 7, 2005

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WELCOME from rainy Boston!!
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Non-Disclosure Reg FD

• Confidential Information
• Information contained herein is privileged,
  Segue-confidential information and not for public
  disclosure
• Information contained herein is not to be
  distributed without express, written consent from
  Segue
• Confidential information provided in this session
  is provided under non-disclosure agreement (NDA)
• All product release information (both scope and
  schedule) is subject to change

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WebEx/Conference Call Considerations

• Please do not
• Place the conference call on hold
• Carry on a side conversation or talk to someone
  else (unless your phone is muted)
• However, please do
• Mute your phone
• Unmute if you wish to ask questions, make
  comments, etc.
• Participate in the session

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Agenda

• CAC Update
• Recent News from Segue
• Product Roadmap
• Overall
• SilkCentral Test Manager
• SilkTest/SilkTest International
• SilkPerformer
• SilkCentral Performance Manager
• QA/Wrap Up

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CAC News Update GreenPaper Results

• Ten CAC customers participated in the Hurwitz
  Associates GreenPaper
• We have the final paper, in pdf form
• Results were impressive you are all obviously
  very well-versed in SQO!
• Representative results you have obtained
• 15-25 reduction in operational costs
• 15-25 improvement in quality
• Average 25 faster time to market
• 100-500 productivity increase

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CAC News Update Live Meeting

• Face-to-face meetings are being organized for
  both North America and Europe for Q4, 2005
• North American meeting
• Jurys Boston Hotel 350 Stuart Street
• November 2-4
• Please plan now to attend
• European meeting
• To be held in Germany
• Date and location TBD

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Recent News from Segue

• March
• Segue Outlines Vision, Strategy and Roadmap for
  Transforming Software Quality
• Segue Enhances SilkPerformer and SCPM with SAP
  and Java RMI
• Segue Announces SQO for SAP Applications
• Segue Enters Chinese Market Through Alliance with
  Horizon Software
• Segue University Opens, Provides Education and
  Certification in SQO

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Recent News from Segue (cont)

• April
• Segue Reports Revenue Growth and Doubled Profits
  in First Quarter
• Segue is First to Provide Performance Testing
  Support for Macromedia Flex
• May
• Segue Establishes SQO Technical Center of
  Excellence
• Segue Sponsors Symposium on SQO
• June
• Segue Simplifies SQO with New, Advanced Version
  of SCTM
• Segue Announces New Product Releases, Integration
  with SQO Platform

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SQO Symposium

• Industry event to discuss contemporary QA issues
• May 24th Waltham Woods
• Panel Format
• Moderator Eric Lundquist, Editor-in-Chief
• Panelists
• Judith Hurwitz, Hurwitz Associates
• Nadir Hussain, eBay Dr. Cem Kaner, Florida
  Institute of Technology
• Kathy Murray, Staples
• Harry Price, America Online
• Chris Reamer, First Data Corp.
• Margo Visitacion, Forrester Research
• Dr. James Whitaker, Security Innovation
• Dr. Ernst Ambichl, Segue

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Product Roadmap

• Chris Belthoff, Senior Director, Product Marketing

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2005-2006 Product Roadmap Overview
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Segue Quality Optimization Platform
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SilkCentral Test Manager

• Claire Lima, Product Marketing Manager
• Richard Sherrard, Product Manager

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Test Management Activities

• Testing starts with requirements.
• Requirements management is the process of
  gathering, organizing and tracking requirements
  documents throughout the project
• Focus testing efforts
• Allows testing teams to prioritize testing based
  on requirements/business priority/risk

• Test plans contain test designs, test
• Steps, and other test attributes
• Who must test what and how
• Set up the environment
• Define test steps procedures
• Develop test design
• Define test data
• Design test architecture
• Link test plans to requirements

• Scheduling execution of manual
• and automated tests
• Unit tests, Functional Regression tests, and
  Load Performance tests
• Provides increased test coverage
• Eliminates human error and provides consistency
  in testing, independent of who runs the tests
• Tracks historical data on all test executions

• Defect tracking and management
• Process of reporting, tracking and analyzing
  issues throughout the software application
  lifecycle
• Define workflow for audit trail
• Automatically records and coordinates the
  resolution of defects

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The Test Management Process Silos
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SilkCentral Test Manager Ties it All Together!
Test Planning
Requirements Management
Test Execution
Defect Tracking
Reporting
Manages the entire testing processProvides a
central point of control for organizing and
sharing information Enables clear visibility
into the testing process for early detection
resolution of problems
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SilkCentral Test Manager Ties it All Together!
DEFINE QUALITY
MEASURE QUALITY
Test Planning
Requirements Management
Test Execution
Defect Tracking
Reporting
MANAGE QUALITY
Software Quality Optimization Platform
IMPROVE QUALITY
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SilkCentral Test Manager 8.0 Key Features

• Requirements Management Module
• Test Planning Module
• Test Execution Module
• Manual Testing Module
• Issue Management
• Reporting
• 3rd Party Integration
• Other Features

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SilkCentral Test Manager -Product Demonstration
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SilkCentral Test Manager 2005 Releases
Test Manager 8.x
Test Manager 8.0
Feb 2005
Sept 2005
Aug 2005
Dec 2005
Mar 2005
Apr 2005
May 2005
Jun 2005
Jul 2005
Oct 2005
Nov 2005
Jan 2005
The scope and schedule for these releases are
estimated and are subject to change
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SilkCentral Test Manager

• Integration with DOORS
• Integration with defect tracking tool(s)
• Minor enhancements

Test Manager 8.x

• Integration with Requisite Pro CaliberRM
  (Requirements Management Tools)
• Integration with ClearQuest (Defect Tracking
  Tool)
• Web enablement of Requirements Management and
  Test Planning modules
• Additional integration with Silk products
  SilkPerformer and CTE
• Integration with 3rd party testing tools
• Enhancement to the Manual Testing Module
• Support for Oracle 9.x

Test Manager 8.0
Q2/05
Q3/05
Q4/05
The scope and schedule for these releases are
estimated and are subject to change
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SilkTest

• Mike Ruggiero, Product Manager

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SilkTest Product Family 2005 Releases
SilkTest International 7.5
ST 7.5.1 (Linux/Unix)
SilkTest 7.5
Frameworks
Feb 2005
Sept 2005
Aug 2005
Dec 2005
Mar 2005
Apr 2005
May 2005
Jun 2005
Jul 2005
Oct 2005
Nov 2005
Jan 2005
The scope and schedule for these releases are
estimated and are subject to change
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SilkTest

• Keyword-driven Framework
• Firefox on Windows

Framework

• Linux/Unix
• SilkTest GUI on Windows
• SilkTest Agent
• Solaris 9 10
• RedHat Enterprise Linux 2.1 3.0
• Motif 2.1
• Native Java Extension on Linux/Unix

Linux/Unix
SilkTest 7.5
Q2/05
Q3/05
Q4/05
The scope and schedule for these releases are
estimated and are subject to change
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SilkTest International

• Integration with SilkCentral Test Manager
• NET Windows Forms third-party controls from
  Infragistics
• UltraWinGrid
• UltraWinToolbar
• Silent installer
• Better support for Java custom wins
• AOL 9 Security Edition
• JDK 1.5
• Beta support for .NET Framework 2.0
• Other changes since SilkTest 6.5.1

SilkTest International 7.5
Q2/05
Q3/05
Q4/05
The scope and schedule for these releases are
estimated and are subject to change
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SilkPerformer

• Klaus Fellner, Product Marketing Manager

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SilkPerformer - 2005 Releases
SP 7.0
SP 7.1
SP 7.2
SP 7.3
Jan 2005
Feb 2005
Sept 2005
Aug 2005
Dec 2005
Mar 2005
Apr 2005
May 2005
Jun 2005
Jul 2005
Oct 2005
Nov 2005
The scope and schedule for these releases are
estimated and are subject to change
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SilkPerformer
SilkPerformer 7.3

• Enhanced Green-Screen support

SilkPerformer 7.2

• SAP eCATT integration
• Enhanced Source-code Control integration

SilkPerformer 7.1

• Enhanced Test Management integration

SilkPerformer 7.0

• SAP R/3 support for SAPGUI 6.2
• Java RMI recorder
• MAPI/Outlook and Exchange support
• Enhanced web user simulation
• JUnit/NUnit import for Workbench for easy reuse
  of unit tests
• .NET Explorer enhancements
• .NET/Java Explorer enhancements
• Ease of scripting
• Ease of monitoring
• Ease of analysis

Q1/05
Q2/05
Q3/05
Q4/05
The scope and schedule for these releases are
estimated and are subject to change
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SilkCentral Performance Manager

• Klaus Fellner, Product Marketing Manager

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SilkCentral Performance Manager

• Leverage SP 7.2 enhancements

SCPM 2.9

• SAP support
• Java RMI support
• Enhanced web user simulation

SCPM 2.8
Q1/05
Q2/05
Q3/05
Q4/05
The scope and schedule for these releases are
estimated and are subject to change
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Topics for 2006

• Life-Cycle Integration of SCTM SCPM
• Common meta data repository
• Enhanced Closed Loop Testing
• Feedback of production-relevant quality data into
  pre -production testing
• Diagnostics
• Event-correlation (server-side logs)
• Deep integration with application level
  diagnostic tools
• Fat Client Load Testing
• Integration of SilkTest as a GUI VU
• Enhanced Integration with Adjacent Markets
• Development platforms
• NSM tools

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• Q A

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Thank you for your time today!See you in sunny
Boston November 2-4!