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Supplier Introduction

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Title: Supplier Introduction


1
Supplier Introduction Tutorial 23 October
2007David MichaudSupplier SSC LT Chair
2
First Time Mtg Attendees
  • Introduce yourself, tell us
  • Your Name
  • Company Name
  • What commodity(ies) will be audited

3
Orientation Agenda
  • Introduction to Nadcap
  • Basic Tools and Advice
  • How to Prepare for your Audit
  • What to Expect During the Audit
  • Important Post Audit Information
  • Additional Information

4
Welcome to Nadcap
  • The leading, worldwide cooperative program of
    major companies designed to manage a cost
    effective consensus approach to special processes
    and products and provide continual improvement
    within the aerospace industry.
  • Nadcap is an industry managed program.

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8
Industry Managed
Audit Checklist
Process Evaluation/ Improvement
Auditor Qualification Selection
Corrective Actions As Required
Industry experts manage all key steps
Audits Conducted
Audit Results
9
PRI/Nadcap Organizational Structure
  • Executive leaders
  • Legal entity
  • Fiduciary responsibility
  • Set policy
  • Provide the Vision
  • Senior quality leaders managers
  • Oversee operation of Nadcap
  • Establish implement policy procedures
  • Task group coordination development
  • Identify, develop and deploy improvement

Task Groups Special Processes Chemical
Processing Coatings Heat Treating Materials
Testing Nondestructive Testing NonConventional
Machining Surface Enhancement Welding Systems
Products AQS (AC7004) Composites Distributors Elas
tomer Seals, Sealants Electronics Fluid
Distribution Systems
Supplier Support Committee
  • Nadcap Accredited Suppliers
  • Provide supplier voice on Nadcap issues
  • Focused on issues common to all suppliers that
    are non-technical
  • Technical Experts
  • Determine requirements
  • Develop documents
  • Accept corrective action
  • Final decision on accreditation

10
Industry-Managed Active Customer Audits/Certs
11
Nadcap eAuditNet Process
Suppliers
PRI Audit Scheduled
Auditor Assigned
Request Audit
Task Group Approval
Audit Completed
PRI Technical Staff Review
Issue Cert
12
Orientation AgendaSection II
  • Introduction to Nadcap
  • Basic Tools and Advice
  • How to Prepare for your Audit
  • What to Expect During the Audit
  • Important Post Audit Information
  • Additional Information

13
Primary Documents
  • The two most important documents you need are
    the
  • Audit checklist
  • Audit handbook (if available)
  • You will be audited to the checklist AC7XXX as
    developed by the Task Group. Secure both from
    www.eauditnet.com in advance of the audit

14
eAuditNet PRI Website
  • www.eAuditNet.com
  • Checklists
  • Public Documents
  • eAuditNet Supplier Guide Pre Post-Audit
    Tutorials
  • Audit Handbooks
  • Miscellaneous documents (Auditor training,
    Pyrometry, etc.)
  • User Documents
  • www.pri-network.org
  • Nadcap, Supplier Info
  • PRI/Nadcap from a Supplier Perspective
  • Root Cause Corrective Action Tools
  • Check both sites often updates are made
    frequently

15
Nadcap
16
Supplier Page
Staff Contacts
eAuditNet
17
Checklists
User Documents
Public Documents
18
Nadcap Procedure Hierarchy
Roles and responsibilities for Nadcap Auditors,
and technical/administrative clarifications to
facilities.
Detail the procedures by which PRI/Nadcap Staff
operate.
Describe the scope and general procedures for
each specific PRI/Nadcap commodity program.
Procedures by which the Nadcap program operates.
Quality policy describing the quality system of
organization.
Aerospace Standard - requirements for
implementing Nadcap industry consensus-based
accreditation programs.
19
NIP 7-04 Accreditation Term
  • Your term of accreditation begins in conjunction
    with your audit date, not the issue date of your
    certificate.
  • Accreditation terms are tied to the Nadcap
    quarterly cycles.
  • Reference NIP 7-04 on www.eauditnet.com under
    User Documents

20
NIP 7-07 ITAR/EAR
  • The US government has determined that certain
    products, processes and technical information
    must be controlled.
  • The documents which control this are
  • ITAR International Traffic in Arms Regulation
  • EAR Export Administration Regulations

21
ITAR/EAR Supplier Responsibilities
  • Determine whether you have material which is
    protected under ITAR/EAR.
  • Contact your customers to be certain.
  • If you have material protected under ITAR/EAR,
    you must indicate this by answering the ITAR/EAR
    question after accepting the supplier agreement
    when your audit is scheduled.
  • This alerts PRI Scheduling as to whether ITAR/EAR
    controlled work exists and guides the
    assignment of the auditor.

22
ITAR/EAR Supplier Responsibilities
  • Work with PRI Scheduling - if you have ITAR
    controlled material they will attempt to schedule
    an unrestricted auditor (one who can look at ITAR
    controlled material).
  • If an unrestricted auditor cannot be scheduled,
    you must ensure that only non ITAR work is
    presented to the auditor for the audit.
  • Screen all documents for ITAR controlled
    requirement before presenting to auditor.
  • Details can be found in eAuditNet (Public
    Documents) and on the Supplier page of the Nadcap
    website.

23
Supplier Merit (NOP-008)
  • Accreditation term for initial audits is 12
    months.
  • Suppliers with superior performance will be
    eligible for longer terms 18 months or 24
    months
  • Merit is based on performance in two consecutive
    audits for most task groups.
  • Eligibility is contingent on no Product Impact
    findings and no adverse Supplier Advisories
  • Each Task Group has specific criteria. Refer to
    the NTGOP Appendices, available on
    www.eAuditNet.com under User Documents

24
Failure Policy (NOP-011)
  • Suppliers can fail an audit for
  • Supplier stops the audit
  • Excessive number of findings
  • Severity of findings
  • Too many corrective action response review cycles
    to close
  • Nonresponsiveness
  • The above criteria are not automatic failure
    points the Task Group votes and makes the final
    decision
  • Only 4 of all audits conducted in 2006 resulted
    in failure the majority were due to
    Nonresponsiveness
  • Specific criteria determined by Task Group
    refer to
  • NOP-011,User Documents, www.eauditnet.com

25
Orientation AgendaSection III
  • Introduction to Nadcap
  • Basic Tools and Advice
  • How to Prepare for your Audit
  • What to Expect During the Audit
  • Important Post Audit Information
  • Additional Information

26
Initial Steps
  • Register in eAuditNet.com
  • Contact PRI Scheduling
  • Complete a preliminary questionnaire and return
    to Scheduling
  • Obtain length of audit and cost
  • Obtain access to Nadcap checklists
  • Schedule Audit
  • Pre-Audit Preparation participate in NCSI!

27
Pre-Assessment Audit
  • You can schedule a pre-assessment audit using a
    Nadcap auditor BEFORE your actual Nadcap audit.
  • Three types procedural review, complete
    documentation review, full scope audit.
  • All the data from the audit will be left with
    you. No need to close out findings with Nadcap.
  • If there is a finding which clearly may affect or
    has affected product, it will be sent to the
    Primes.
  • Contact PRI Scheduling and refer to NIP 7-06 for
    more information.

28
A Nadcap Audit is . . .
  • The most thorough and comprehensive audit you
    probably have ever had.
  • Conducted by experts in the field with technical
    special process knowledge and background.

The more you prepare the greater success you
will have.
29
Quality System Approval
  • Before you can receive a Nadcap special process
    accreditation, your quality system must be
    approved
  • Nadcap recognized quality systems approvals
  • AS9003 and AS/EN/JISQ 9100 quality system
    approvals performed by approved registrars -
    listed in the IAQG Oasis database.
    (www.iaqg.org/oasis). Product groups require
    AS9100.
  • ISO/IEC 17025 for testing laboratories (AC7101),
    must cover the Nadcap scope of accreditation and
    be from an approved NACLA/ILAC accreditation
    body.
  • If you have neither of these, you will need a
    Nadcap AQS audit to AC7004 or AC7006 (labs) to
    support the special process accreditation.
  • Refer to NOP-002 in www.eAuditNet.com.

30
Quality System Approval (Contd)
  • Suppliers scheduling an initial Nadcap audit
    shall provide PRI a recognized quality system
    certification prior to the time the audit is
    entered into eAuditNet or an AC7004 assessment
    audit shall be scheduled, unless TG requires more
    than AC7004.
  • For reaccreditation audits, where no existing
    recognized quality system approval exists,
    Suppliers shall have two options
  • a minimum of 90 days prior to the audit start
    date schedule an assessment to AC7004, unless TG
    requires more than AC7004
  • provide PRI a valid Quality System accreditation
    certificate no later than 60 days following the
    end of the Nadcap audit
  • Suppliers who fail to provide a valid quality
    system accreditation certificate to PRI by this
    date shall have the process audit automatically
    failed without further notice.

31
Self Audit
  • Perform a thorough and complete self-audit using
    the Nadcap checklist.
  • Record for each question, where in your system
    you meet the requirement
  • Record for each question, where you have
    objective evidence of compliance
  • If you can not list where in your system you have
    documentation and what you will show the auditor
    the answer is No!
  • Fix all Nos with complete root cause
    corrective action prior to audit.

32
Additional tools
  • Use the tools on www.eauditnet.com
  • Tutorials
  • Audit Handbooks
  • Checklists
  • Contact your customers to verify your audit scope
  • Read the preparation instructions for your
    commodity. You must send certain documents
    (quality manual, procedures, etc.) to your
    auditor AT LEAST 30 days prior to your audit.
  • Familiarize yourself with www.pri-network.org and
    the tools available
  • Keep your management informed

Do your Own Job Audits
33
Job Audit
  • Job Audits a key part of the Nadcap audit is
    the job audit.
  • A job audit is a step by step review of all
    processing on actual hardware evaluating how you
    meet your customer requirements.
  • Each special process family has a numbers of job
    audits that will be conducted with the special
    process checklist.


34
Job Audit (Contd)
  • Schedule the Nadcap audit when you can perform as
  • many of the job audits as possible.
  • Work with PRI scheduling and your internal
    scheduling
  • to ensure you will have jobs for the audit.
    NOTE select only non- ITAR work if you are
    going to have a restricted auditor.
  • You should have available a REAL part from a
    Nadcap
  • aerospace Prime
  • NOTE Each Task Group has specific requirements.
    You MUST review the Audit Checklist for specific
    details and speak to the Staff Engineer if you
    will not have a part from a Nadcap aerospace
    Prime at the time of your audit.

35
Supplier Mentoring
  • SSC has established a mentoring program for
    suppliers
  • The program matches suppliers who need assistance
    with experienced suppliers who can help them
    succeed in the Nadcap process
  • Goal educate supplier base reduce cycle time
  • Go to www.pri-network.org SSC page for more
    information.
  • To request a mentor, send an email to
    NadcapSSC_at_sae.org

36
PRI Staff Engineer
  • The PRI Task Group Staff Engineer has commodity
    specific knowledge and expertise.
  • The Staff Engineers review and approve all
    specified audits.
  • Staff Engineers have years of audit review
    experience use their expertise before and after
    your audit

37
Staff Engineer Advice
  • Do not rely on your customer to have found
    everything in the specification.
  • It is your responsibility to ensure that you meet
    all requirements.
  • The auditor will check for complete compliance
    and ensure compliance flows throughout your
    documents.

38
More Staff Engineer Advice
  • If there is a conflict between the checklist and
    your customer requirement, pick the most
    stringent.
  • Multiple customer requirements require a more
    robust system.
  • The specification is the requirement. Procedures
    must meet all requirements in the specification.
  • All process requirements must
  • Be Documented
  • Be Complied with
  • Have objective evidence of compliance.

39
Still More Staff Engineer Advice
  • Ask questions early regarding interpretations.
  • Typical problem areas
  • NDT Exams (Level III)
  • HT - Pyrometry
  • CP Periodic testing

40
Orientation AgendaSection IV
  • Introduction to Nadcap
  • Basic Tools and Advice
  • How to Prepare for your Audit
  • What to Expect During the Audit
  • Important Post Audit Information
  • Additional Information

41
Scope Verification
  • Audit In-briefing Sets the stage for the audit.
    Supplier auditor will verify the scope of the
    audit.
  • This requires access to the internet for auditor
    to conduct a sign-off process in eAuditNet.
  • Any changes or corrections to the scope must be
    made before the audit starts.
  • After the audit is conducted, no changes can be
    made to the scope of your accreditation.

42
Daily Briefings
  • At the end of each audit day, the auditor will
    conduct a daily briefing.
  • Meeting is designed to review any findings from
    that day and to ensure all findings are
    understood.
  • Make certain that you have proper supplier
    personnel attend this meeting.
  • Raise any issues or problems that arose during
    the audit.

43
NCR Classifications
  • Major Nonconformance
  • The absence of, or systemic breakdown of, the
    Process Control and/or Quality Management system.
    Or
  • Any non-conformance where the effect impacts or
    has the potential to impact the integrity of the
    product.
  • Minor Nonconformance
  • Any single system failure or lapse in conformance
    with the
  • applicable standard or audit criteria.
  • Refer to PRI Quality Manual available in the User
    Documents
  • section of www.eauditnet.com.

44
Outbriefing Meeting
  • Schedule top management to attend.
  • Make certain that you understand all NCRs as
    written ask questions if you do not understand
    make sure the finding will be clear to the
    Staff Engineer and Task Group.
  • Review the process requirements and expectations
    before the auditor leaves.

45
Orientation AgendaSection V
  • Introduction to Nadcap
  • Basic Tools and Advice
  • How to Prepare for your Audit
  • What to Expect During the Audit
  • Important Post Audit Information
  • Additional Information

46
After the Auditor Leaves
  • We value your feedback Nadcap is a cooperative
    program
  • When you submit your NCR responses you will be
    prompted to complete an online questionnaire
  • If you require a response, or have a complaint,
    please submit it in writing, separately from the
    questionnaire
  • There is an appeals process for NCRs, Staff
    Engineer decisions, and Task Group decisions
  • Contact the Staff Engineer for more information

47
Corrective Action Response Submittals
  • Reply to your Non-conformances in the Supplier
    Discussion for each NCR.
  • Immediate Corrective Action Taken (Containment
    Actions)
  • Root Cause of Nonconformance
  • Impact of all Identified Causes and the Root
    Cause
  • Action Taken to Prevent Recurrence
  • Objective Evidence Attached must be included for
    ALL findings for initial audits! You may submit
    evidence by uploading attachments or via U-fax,
    refer to the eAuditNet Supplier Guide for help.
  • IMPORTANT if a procedure is changed, clearly
    specify what the change was. Change or create a
    procedure, implement a new system or method,
    perform training / awareness, propose audits, new
    checklists, etc? SHOW IT.

48
NCR Responses
  • Responses are due 21 calendar days from the close
    of the audit
  • Submit in eAuditNet
  • Submit in accordance with Requirements for
    Corrective Action Response Requirements
    (eAuditNet Supplier Guide and www.pri-network.org)
  • For completeness of the audit report, additional
    information or clarifications may be requested by
    the Staff Engineer. Responses must be submitted
    through the Observation Forum on
    www.eauditnet.com

49
Response Due Dates
  • Initial responses are due in 21 days, subsequent
    responses are due in 7 days. Any responses sent
    outside of these requirements will be considered
    late.
  • No extensions can be granted.
  • Suppliers are given 45 days of cumulative
    lateness. If you must be late, you can use up to
    45 days to respond.
  • This is not to be considered extra time, this is
    late time that suppliers can use for issues that
    prevent them from responding according to the
    requirements (plant shutdowns, holidays, etc.)
  • The total number of days past due will be visible
    in eAuditNet and reminders will be sent when the
    audit is 15 and 30 days past due
  • At 45 days past due, the audit will be balloted
    for failure.

50
RCCA help
  • Help available
  • www.eauditnet.com
  • A link to Response Requirements is attached to
    the
  • NCRs
  • Also www.pri-network.org
  • -Nadcap page
  • -Supplier Info Post Audit Assistance
  • -Supplier Training additional tools

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Supplier Advisory/Early Review
  • If a potential product impact or failure issue is
    identified all User members will receive an early
    review notice to look at the audit results.
  • If deemed necessary, a Supplier Advisory will be
    issued.
  • An advisory is a formal way of communicating
    concerns regarding documented possible product
    impact, changes in key personnel, quality
    systems, equipment, etc. to Nadcap Subscribing
    Prime Members.
  • Four levels Preliminary, Potential Product
    Impact, Safety Alert, Audit Failure, plus one
    informational.

54
Supplier Advisory/Early Review (Contd)
  • Suppliers are encouraged to provide their own
    comments as part of the advisory (within 5
    working days).
  • Before closing the advisory, all other
    accreditations will be reviewed to determine if
    the identified issue is systemic and affects
    other accreditations/ registrations.
  • If the issue is widespread, revocation of current
    accreditation (if one exists) and other
    commodity/quality certificates could occur.
  • Refer to NOP-006 for more information.

55
NCR Review
  • NCR responses may be sent back
  • By the Staff Engineer
  • Based on history and experience with Task Group
  • History with similar findings/responses
  • By the Task Group
  • Each Request for additional information
  • Delays your Accreditation
  • Adds to cycle time

56
If Your Response is Not Accepted
  • You have 7 days to respond to the Staff Engineer
  • If the Staff Engineer details specific requests
  • Review and comply with the entire request. Your
    response will not be accepted until all items are
    addressed.
  • In the event of a generic rejection, i.e.,
    Readdress Root Cause
  • Review the Requirements for Submittal of
    Corrective Action Responses and comply
  • NOTE use e-mail/phone to work out an acceptable
    response do not ask questions in eAuditNet -
    each reply counts as an additional cycle

57
Common Findings
  • Job Audits
  • Customer flowdown
  • Lack of shop discipline inform your personnel!
  • Lack of documentation/Objective evidence
  • Data transfers
  • Processes requiring approvals not approved (i.e.,
    NDT Techniques or other frozen process)
  • Specification compliance (i.e., frozen process
    doesnt meet specification, AMS 2750 compliance,
    etc.)
  • Parts cleaning not in accordance with
    requirements
  • Testing including periodic

58
Orientation AgendaSection VI
  • Introduction to Nadcap
  • Basic Tools and Advice
  • How to Prepare for your Audit
  • What to Expect During the Audit
  • Important Post Audit Information
  • Additional Information

59
eAuditNet Information
  • Keep your email address current to ensure you
    receive important emails related to your audit.
  • If there is a change in your contact information,
    inform PRI.
  • Do not reply to automated emails received from
    eAuditNet there are contacts listed in the
    email.
  • For eAuditNet Support, refer to the Public
    Documents section for User Guides or contact the
    Help Desk at 1 724 772 1616 x8679 or via email
    at eauditnetsupport_at_sae.org.

60
Supplier Support Committee (SSC)
  • SSC Position in Nadcap
  • The SSC is an integral part of the Nadcap
    process.
  • Established in NOP 001 just like the Nadcap
    Task Groups.
  • SSC Chair is a voting member on NMC.
  • Full support from PRI Staff.

61
Supplier Support Committee Mission Statement
  • Our goal is to represent the supplier community
    and work with the Nadcap Management Council to
    enhance the effectiveness and economical value of
    the Nadcap system for the mutual benefit of
    suppliers and primes.

62
SSC Systemic Focus
  • Operates independent of the Task Groups.
  • SSC Focus is on overall issues common to
    suppliers NOT technical or Task Group specific.

63
SSC Organization
  • SSC LT is comprised of
  • SSC Chair
  • 2 representatives from each Sector
  • Secretary
  • Standing Committees
  • Communications Mentoring
  • Metrics
  • Survey
  • Task Group Reps to SSC

64
Supplier Support Committee Leadership Team (SSC
LT)
  • David Michaud, Chairperson
  • -Fountain Plating Co
  • Derek Alty, Europe Sector Rep
  • -Bodycote Heat Treatments Ltd
  • Jim Cummings, Americas Sector Rep
  • -Metal Finishing Co
  • Bob Custer, Americas Sector Rep
  • -AAA Plating Inspection Inc
  • Joel Henry, Europe Sector Rep
  • -Howmet S.A.
  • Yoshiomi Sukesada, Asia Sector Rep
  • -Asahi Kinzoku Kogyo Co. Ltd
  • Stu Sherman, Secretary
  • -Metallurgical Processing Inc

One Open Position Asia Sector Rep
65
SSC Activities
  • Supplier survey
  • Communiqué Flyer - newsletter to Nadcap
    participants
  • SSC Metrics
  • Mentoring program

66
Nadcap Meeting Information
  • Available at www.pri-network.org
  • Minutes Agendas
  • Keep up with Task Group activities
  • Participate in Task Group decisions
  • Plan to attend Open Meeting Suppliers are
    always welcome
  • Attend the Supplier Support Committee (SSC)
    meeting

67
Nadcap Meeting Information
68
Obtain Agendas and Registration for Upcoming
meetings
69
Important Meetings
  • Supplier Support Committee Meeting
  • Your participation is needed!
  • Today 23 October 2007
  • 415pm-615pm
  • eAuditNet Training for Suppliers
  • Today, following this session
  • 1100am-1200pm

70
Upcoming Nadcap Meetings
  • 25-29 February 2008 Rome, Italy
  • Meetings in 2008
  • Nadcap meetings will now be three times per year.
  • 21-25 July 2008 Pittsburgh, PA, US
  • 6-10 October 2008 Yokohama, Japan
  • Additional details can be found in the Nadcap
    Meeting Attendees Guide

71
Our Web Addresses
  • www.pri-network.org
  • www.eauditnet.com

72
Questions?
  • Any Questions?
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