Ari Kaplan

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(No Transcript)
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Managing Your Enterprise in a Mobile World

• Ari Kaplan
• President, IOUG
• ari_kaplan_at_ioug.org
• www.ioug.org
• www.arikaplan.com

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Learning Objectives

• As a result of this presentation, you will be
  able to
• Learn the value of mobile software from the ROI
  to specific case studies of companies benefiting
  from mobile solutions.
• Learn the key concepts involved in making your
  environment hardware, software, and staff
  ready for wireless use.
• Learn about mobile software architecture such as
  security, development environments, and best
  practices.

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• Kevin Burden, IDCEnterprise PDA adoption
• Today its a competitive advantage. Tomorrow
  its corporate survival.

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Presentation Agenda

• Value of Mobility
• Mobility Benefits for IT Departments
• Mobility Benefits for non-IT Departments
• Technical Discussion
• Mobile/Wireless Architecture
• Mobile/Wireless Technology Options
• Oracle Solutions
• Mobile/Wireless Resources

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In the mobile world IT workers no longer need to
be physically on site to perform mission critical
work.
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The Confluence of IT Tools
Mobile IT Management is a Best Practice and is
becoming the norm for IT shops
Cell Phones
Laptops
Pagers
Wireless Handheld IT Management Software
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Existing Mobile IT Management Options
Network Layer
Cisco
3Com
Routers
Hubs
Firewalls
Server Layer
Windows 2000 Domain Controller
Unix
Windows 2003 Domain Controller
Linux
2000 / XP Professional
2000 / XP Professional
Exchange Server
Exchange Server
Domain
Domain
Database Layer
SQL Server
Oracle
DB2 UDB
Teradata
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A Mobile Enterprise Integrates with Alerting and
Monitoring Tools
2. OpenView sends alert to IT Admin
3. Admin receives alert from the field
4. Mobile softwareused to identify and resolve
the issue (fordatabases, networks, servers)

1. OpenView AlertNotification

5. OpenView is aware event has been resolved /
averted
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The Mobility Advantage

• For IT Departments
• Speed up remote access and emergency
  trouble-shooting
• Increase productivity by enabling more proactive
  monitoring
• Decrease Costs by decreasing unplanned downtime
• For the Mobile Workforce
• Immediate access to data retrieval
• Immediate, point-of-need data entry

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Return on Investment
34 of issues arise when the customer/CSR
cannotimmediately connect to the infrastructure
Mobile management brings the average response
time down from 22 minutes to 2 minutes.
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Mobile IT Management Value Proposition

• Increase Productivity
• Administrators have the tools to be both reactive
  and proactive
• End-user productivity increases as down-time
  decreases
• Service Level Agreements (SLAs) are met or
  exceeded
• Avoid Revenue Loss
• Under-performing systems slow down revenue flow
• Disabled systems stop revenue altogether
• Simplify IT Management
• Heterogeneous IT management Manage any database,
  server or network device throughout the
  enterprise
• Single console any form-factor Dynamically
  adjusts to any screen size including wireless
  handheld, tablet, laptop, sub-notebook or desktop
• In summary, with mobile management, organizations
  can economize on people, on skills and get more
  out of established equipment and software

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Mobile Access for Contingency Planning
Mobile software provides low-cost insurance
against a major business disruption. By arming IT
staff with secure, remote access to the
infrastructure, organizations can

• Mobilize the organization for rapid recovery and
  timely resumption of normal activity
• Empower the IT team to apply their expertise from
  wherever they are
• Provide connectivity to critical databases and
  network systems
• Enable staff, wherever deployed, to verify
  operations at back-up sites or data storage
  locations

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Todays IT Business Environment

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Todays IT Business Environment

• "How much downtime can your environment handle at
  any one time?"
• 17 - None
• 35 - 1-15 minutes
• 30 - Less than 3 hours
• 11 - Less than 8 hours
• 6 - Availability isn't a concern
• (SQL Server Magazine poll, 443 responses)

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Wireless Users Outside IT

• Alert Workers
• Thin client, read only, one button response, like
  SMS or paging
• Avg annual cost 416
• Avg monthly data xfer 400K
• Message Workers
• CxOs, Blackberries, email centric, 1.8M users
  today, a projected high growth area for 2004, by
  2004 60 will use messaging in some form SMS or
  email projected users 59M
• Avg annual cost 889
• Avg monthly data xfer 2mb
• Forms Workers
• Anyone who uses a clipboard, can be WLAN or
  802.11b
• Avg annual cost 1183
• Avg monthly data xfer 10mb
• Knowledge Workers
• Unstructured. Messages, forms, thick client
  healthcare worker, pharmacist
• Avg annual cost 2,296
• Avg monthly data xfer 40mb
• Power Users
• Use hot spots, want full fidelity, thick clients
• Avg annual cost 3,106

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Mobile Access for Users
Database
Providing Remote Access Management of
applications
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Prototypes of Custom Wireless Applications

• Mobile applications that access business-critical
  application providing real-time, wireless
  solutions
• CRM Field Service, Installation and Diagnostic
  capabilities
• Customer Service, Project Management and Mobile
  ecommerce application

SBCField Sales
Mercedes BenzCustomer Service
QVCCustomer Retention/Profitability
Army Corp of Engineers Project Management
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Custom App Progress
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Mobile/Wireless Benefits

• NOP World Survey of WLAN users in 300 US
  organizations
• Overall employees increased connectivity to their
  corporate network 1.75 hours a day.
• IT/MIS workers increased connectivity 1 hour a
  day.
• Saving just 30 minutes a week per user would
  justify the higher cost of a notebook computer
  over a desktop computer

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Mobile/Wireless Benefits
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Intel ROI Metrics

• Intels Wireless Measurements were based on
  productivity data from various WLAN pilots. They
  showed that

Number of Users Total Cost of Ownership (TCO) Benefits of Use
32 20,000 / 3 years 300,000 / 3 yrs
150 60,000 / 3 years 1,000,000 / 3 yrs
1,000 400,000 / 3 yrs 5,000,000 / 3 yrs
More information http//www.intel.com/ebusiness/i
t/feature/emobility.htm
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Industry Mobility Experiences

• Mobile CRM, SFA, ERP, and SCMPitney Bowes
  launches wireless CRM to 1,500 field service
  representatives can keep in touch with their call
  center and service applications. Uses SAP and
  BlackBerry. http//www.computerworld.com/softwaret
  opics/crm/story/0,10801,94406,00.html?nasPM-94406
  
• Atos Origin
• A leading professional services firm in Europe,
  recently equipped 45,000 field professionals with
  a mobile time and travel application.
• http//biz.yahoo.com/prnews/040505/sfw007_1.html
  
• Sears
• Equipped 15,000 service representatives with
  rugged terminals for their customer service and
  inventory control applications.
• http//www.mobileinfo.com/Case_Study/retail.htm
• UPS
• Uses 200,000 wireless terminals for their
  delivery and warehouse information.
• http//www.mobileinfo.com/Case_Study/ups.htm
• Mobile SecurityMassachusetts State Police will
  be able to perform real-time background checks at
  Logan Airport using BlackBerry and a database of
  over 200 million US residents. http//www.computer
  world.com/mobiletopics/mobile/story/0,10801,94025,
  00.html?nasMW-94025
• Mobile Real EstatePrudential Palms Realty uses
  BlackBerry for viewing property searches from the
  field. http//www.blackberry.com/products/pdfs/pru
  dential_palms_realty_success_story.pdf
• Mobile PharmaceuticalRoche Pharmaceuticals
  accesses their CRM and keeps their physicians
  up-to-date while out of the office.
  http//www.blackberry.com/solutions/industry/pharm
  aceutical/index.shtml

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Lets get technical
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Mobile/Wireless Software Development Approaches

• Traditional approach
• Screen-scrape Web pages into a PDA
• Simply allow data entry and data retrieval
• Build custom solutions requiring lengthy design
  and implementation
• More powerful, more timely
• Provide real-time access inside the databases
  and servers
• Enable IT workers to identify issues, determine
  a course of action, and resolve issues
  immediately
• Develop secure, enterprise scalable software
• Empower IT professionals to work from anywhere
  at anytime

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Mobile/Wireless Architecture

• This is the nuts and bolts section. We will
  cover
• Typical Site Configurations
• SSL/DMZ
• VPN
• VPN and RSA SecurID
• Port Assignments on the Server
• Security Guidelines
• Wireless Technology Options
• Client/Server
• Complexity From Cellular Gateway to Device
• Major Wireless Standards
• Wireless Transmission Speed/Rate
• Multiple Tiers of Coverage

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Mobile/Wireless Architecture
SSL in a DMZ Dual-Firewall Site Configuration
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Mobile/Wireless Architecture
VPN Site Configuration
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Mobile/Wireless Architecture
VPN and RSA SecurID Configuration
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Mobile/Wireless Architecture Server
ConfigurationUnderstanding Ports
Port Numbers Standard Assignments
Port 80 The default HTTP listener port
Port 443 The default HTTPS listener (SSL Secure Sockets Layer) port
Port 21 The ftp (File Transfer Protocol) port
Port 23 The telnet port
Ports lt1025 (1-1024) Are reserved for system level duties
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Mobile/Wireless Architecture - Security

• Should incorporate or support
• Automatic session timeout
• No proprietary data or passwords reside on
  wireless device
• HTTPS 128-bit Secure Socket Layer
• Mandatory server-side user authentication/authoriz
  ation/auditing
• Oracle roles to limit access to specific users or
  areas of database
• Read-only permission option

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Mobile/Wireless Technology Options - Client/Server

• Server Software
• Java or .NET
• J2EE robust, scalable, distributed, 30 vendors
• .NET framework robust, scalable, distributed
  Windows-only
• Both provide
• Distributed computing
• Session Management
• Persistence layers
• Vendor-specific Presentation layers

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Mobile/Wireless Technology Options - Client/Server

• Client Software
• RTO Real-Time Operating Systems
• Immediate boot time
• Less storage needed than other OS
• Cannot be upgraded as easily as other OS
• Requires a less powerful CPU than other OS

• Symbian OS
• Popular in Europe
• Nokia, Panasonic, Siemens
• SDK with C/C and PersonalJava

• PALM
• Most popular OS for PDAs
• Web-clipping (PQA) or CodeWarrior or GNU C/C
  compiler
• After PalmOS 5.0, multitasking

• BlackBerry
• Push-based networking (email, etc)
• Web browser with BES MDS
• SDK with C/C and PersonalJava

• Pocket PC
• Internet Explorer
• Most devices are 6x the processing power of Palm
  devices
• Embedded Visual C
• .NET compact framework

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Client-specific development

• Targeting the device
• PocketPC 2000 is not PocketPC 2002 is not
  PocketPC 2004, etc.
• Why Nokia and Windows CE aren't the developer's
  friend
• Device manufacturers and compact OS model
• The importance of device testing
• Disadvantages
• Maintainability
• Code bloat for multiple target platforms
• Deployment
• Advantages
• Speed
• Visual design
• Custom communication with back end

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Mobile/Wireless Technology Options - Complexity
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Oracle Solutions
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Oracle Application Server

• Provide data from multiple sources
• Web sites
• HTML
• XML
• HDML
• WML
• Databases
• Java Servlets
• Email systems
• Etc.
• Render in multiple markup languages
• WML, cHTML, HDML, HTML
• VoxML, VoiceXML

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Oracle Application Server

• Provides data through multiple gateways to
  multiple devices
• Gateways
• SMS, WAP, iMode, Web Clipping, Web
• Network-independent
• Devices
• WAP, Pagers, Palm, PocketPC, etc.

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Oracle Application Server - Wireless Edition

• SQL Query web services
• 1-way and 2-way messaging
• Location-based services
• Interactive voice-active into databases
• Conceptually organized into
• Content Adaptors ( Model )
• Service Manager
• Manages Content source and runtime environment
• Controller
• Content Transformers
• Java code
• XSLT
• View
• Personalization portals
• Public definition for vendors

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Oracle JDeveloper - Wireless Extension

• Wireless Developer Kit
• JDeveloper Wireless Extension
• Example code
• Templates
• Wizards for common mobile user interfaces
• Simulators
• Download at www.oracle.com/technology/products/ias
  we/developer/index.html

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Additional Oracle Mobile/Wireless Solutions

• Oracle Lite
• Offline data applications good for applications
  that require data synchronization
• Oracle EM2Go
• Mobile layer for real-time Enterprise Manager
  functionality from Pocket PC
• Oracle E-Business Suite
• Mobile Field Service accesses data from the
  field
• Uses Oracle AS Wireless as the technology
• Oracle eLocation
• Oracle-hosting solution for mapping, routing, and
  geocoding

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Additional Oracle Mobile/Wireless Solutions

• PeopleSoft Enterprise Sales for BlackBerry

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Summary

• Wireless access simplifies the management of
  24/7/365 operations
• Mobile IT Management is a Best Practice and is
  becoming the norm for IT shops
• Mobile software and pervasive wireless
  connectivity can increase productivity, depending
  on job function
• 20 or more
• Up to an hour a day for IT professionals
• Improves quality of life
• Benefits are proven
• ROI methodologies available

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Mobile/Wireless Resources - Whitepapers

• Secure Solutions White Paper
• www.xb.com/_papers/Secure_Solutions.pdf
• The Mobile IT Landscape A Wireless Primer
• www.xb.com/wireless/techreports/primer
• How to choose a handheld
• www.xb.com/_papers/Choosing_Handheld.pdf
• How to choose a WISP (Wireless Internet Service
  Provider)
• www.xb.com/_papers/Choosing_WISP.pdf
• Mobile Software Development Technologies, a
  survey of starting points
• www.xb.com/_papers/XB_Mobile_Tech.pdf

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Mobile/Wireless Resources - Websites

• Wireless News
• www.mobileinfo.com
• www.mobileinsights.com
• www.mobilepipeline.com
• www.pdabuzz.com
• www.wirelessweek.com
• Wireless Development
• www.wirelessdevnet.com
• www.developer.com/ws/
• http//www.mamlambo.com/mdn/

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Additional Wireless Resources
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A