Mohammed Altaaf Sharif | All About ITIL

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All about ITIL
Mohammed Altaaf Sharif
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ITIL stands for the Information Technology
Infrastructure Library
ITIL contains a comprehensive set of best
practices that are used to develop and execute IT
service management. It offers a number of
benefits, including increased competitive
advantage through cost reduction, growth, and
agility more business efficiency through
streamlining of IT processes enhanced IT value
through business and IT operational and goal
alignment and improved internal customer and
user satisfaction.
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Organization Body That Supports ITIL Is Located
In The United Kingdom
The overall ITIL approach has been available
since the late 1980s and has been published on
the Internet for years. However, it was largely
unknown in the United States until a critical
mass of large companies and media publications
started to take notice. More than 10,000
organizations worldwide have now adopted ITIL.
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ITIL consists of a series of books giving
guidance and recommendations
ITIL contains a comprehensive set of best
practices that are used to develop and execute IT
service management. It offers a number of
benefits, including increased competitive
advantage through cost reduction, growth, and
agility more business efficiency through
streamlining of IT processes enhanced IT value
through business and IT operational and goal
alignment and improved internal customer and
user satisfaction.
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ITIL stands for the Information Technology
Infrastructure Library
ITIL is undergoing some updates and restructuring
to reflect technology changes. The books now
encompass the following areas

• Introduction to ITIL
• Service Support
• Service Delivery
• Planning to Implement Service Management
• Security Management
• The Business Perspective
• ICT Infrastructure Management
• Application Management
• Software Asset Management
• Small-Scale Implementation

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To Be Successful, ITIL Stresses The Need For A
Strong Executive Sponsor
Implementing ITIL practices is a culture change
initiative. People are going to complain about
having to do things differently than they did in
the past. You need a strong sponsor to push the
change. If you don't have one, don't attempt the
implementation or look for limited success.
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Despite Its Popularity, Little Content Is
Available On ITIL
ITIL is a set of approaches and best practices.
It is a model for IT service delivery. It does
contain some processes and templates, but it is
not a methodology and does not contain all the
implementation details. Companies that want to
use ITIL can follow the overall guidelines and
then develop the more detailed processes that
make sense for the individual organization.
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Mohammed Altaaf Sharif http//mohammedaltaafsharif
.blogspot.com.au
13 Sixth Avenue, Balmoral QLD 4171