5 Best Practice Tips to Increase Salesforce User Adoption

1
How to Increase Salesforce User AdoptionUser
adoption plays vital role to make salesforce CRM
implementation success. To ensure high rates of
user adoption you need a long-term strategy,
with ongoing efforts to drive adoption.



2
Best Practice Tips To Increase Salesforce User
Adoption

• Provide Training to Users
• Try an Incentives or Reward Program
• Get Users to Realize Value Of Adopting Salesforce
• Create a Newsletter
• Measure Success of User Adoption

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Provide Training to Users

• Training salesforce users is time taking process,
  So give them an overview to set expectation- what
  they can expect from application and what you
  expect from them.
• It is also very important to schedule follow up
  training for a week after people have been using
  the tool. It helps users to ask questions about
  issues they encountered.

4
Try Incentives and Reward Program

• Create a attractive incentive plans for
  salesforce users. Create a points reward system
  for each time someone succeeds using salesforce
  that offers a cool prize or even a bonus for the
  person with the highest amount of points at the
  end of the quarter. It is proven way to engage
  and motivate people.

5
Get Users to Realize Value Of Adopting Salesforce

• Get users to realize how adopting salesforce can
  make their lives easier. Getting sales reps to
  adopt Salesforce is critical for meeting revenue
  objectives.

6
Create a Newsletter

• Start a monthly or weekly newsletter tradition
  with tips and tricks for your users and success
  stories. If users see its working, they will be
  motivate to adopt platform.
• If you want to do something like this, you might
  take advantage of the mass email users tool with
  salesforce.com.

7
Measure Success of User Adoption

• Tracking user logins is a good start but it can't
  get enough. Because it can be confusing to figure
  out what to measure, you need to develop a
  framework of key performance indicators (KPIs).
  Senior manager, manager and executives should
  meet to determine KPIs based on business benefits
  and desired process performance.
• Many great free customizable dashboard and
  reports are available on AppExchange to measure
  whos doing what, how often, and if it is
  successful. Check out the adoption dashboards and
  the Chatter usage dashboards.

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