It’s the Right Time to Embrace Chatbot Technology

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Its the Right Time to Embrace Chatbot Technology
By now most of us have already interacted with a
chatbot on Facebook messenger or on web pages.
Thousands of companies are using chatbot for
better communication with customers and visitors
it is becoming more and more popular.
Chatbots are here to revolutionize your business.
They are just a demonstration of how AI
technology going to take over the digital space.
Today the number of users of messaging app is
excelling. In this scenario, an online chatbot
makes a great business tool. Gartner predicted
that by 2020, over 85 of customer interactions
will be handled without a human. It is a
software program which uses messaging as its
foremost interface, facilitating different
business and administration works. How do they
work? Chatbot technology works on Natural
Language Processing or NLP, the same technology
which is the basis of the voice recognition
systems used by virtual assistants like Google,
Siri and Microsofts Cortana.
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• Google, Facebook, and Microsoft have already
  revealed their chatbot strategies a few years
  back. And it is very clear that the efficient use
  will enhance the companys customer service
  capabilities and overall business processes.
• A well-developed chatbot has the power to turn a
  simple audience into a loyal customer. Chatbot
  developed for any website or mobile page will be
  there 24/7 for helping and reaching the
  potential customers. Here are the 3 main things
  they help with
• Improve customer service, search for an answer in
  FAQ and wait for users response and deliver
  required information to the customer.
• Streamline the shopping process by taking an
  account of customers preference and
  transferring the information to the sales team.
• They answer specific questions of users, instead
  of showing a random long list.
• Chatbots are Evolutionary
• Modern chatbot development is focused on offering
  an impression to the customers that they are
  actually chatting with another human being. The
  advanced machine learning meets the power of
  Artificial Intelligence and creates smart
  chatbots which even recognizes the nuances in
  users voice to complete the task.
• The main aim of this evolution is to reduce
  costs, lower expenses and offer better customer
• care. Chatbots offer a wide opportunity to
  experiment. For example, when a voice recognizing
  chatbot is combined with the online video
  service provider there will a huge possibility
  for e- learning.
• The size of the business doesnt matter when it
  comes to utilizing the latest technology. If you
  have not yet implemented chatbot for your
  e-commerce, this is the high time.
• Though the development seems easy for most of the
  industry, it needs careful minds to get the best
  results. Businesses are showing interest in
  chatbots that will deliver customer support and
  e-guidance. We are one of the leading IT
  development companies offering AI messaging bots
  using NLP (Natural Language Processing) and other
  parameters.

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