Magento 2 RMA with SMS Extension | 60% OFF

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contact_at_purpletreesoftware.com
Magento 2 RMA with SMS Extension
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Magento 2 RMA with SMS Extension
Email Notifications in Purpletree RMA with SMS
for Magento 2
Purpletree Magento 2 RMA allows Customers to
easily return the product from their account, as
this functionality is not provided by Magento
itself. Magento RMA (return merchandise
authorization) allows customers and admin to
easily manage the workflow of return items for
products purchased by the customer. There is
also the functionality for Email and SMS
notification which are sent to customers and
admin on various events triggered in Purpletree
Magento RMA extension. Like whenever customer
raises Return request if u want an admin to
receive notification regarding the same on email
and SMS that can be easily managed from
Purpletree Magento RMA Configuration process.
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Magento 2 RMA with SMS Extension

• Email Configuration  Admin and customer to
  receive an Email notification on different
  actions as defined below.
• Admin Notification Emails  select it to YES, if
  you want the admin to receive an email
  notification.
• Admin Email Address  Select Email Address on
  which admin should receive an email notification.
• Emails to Admin on different events  Select
  events on which admin should receive emails
  regarding the return. Following are the events
• Return Request Initiated  Admin would receive
  Email Notification when any customer initiate
  return Request.
• Message added by Customer  whenever the customer
  adds any message in return request, the admin
  would receive an email notification.
• Customer/Guest Notification Emails  Select
  Yes if you want Customers and guests to receive
  the notification on various events.
• Emails to Customer/Guest on different events
   Customer will receive Email Notifications on
  following events

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Magento 2 RMA with SMS Extension

• Return Request Initiated  Customer would receive
  email Notification regarding that their request
  has been initiated and further action would be
  taken soon.
• Status changed by Admin  whenever Admin changes
  the status of the request, the customer or guest
  would receive an Email notification from
  Purpletree RMA.
• Message added by Admin  Admin can reply to any
  customer query for each return request, and
  receive that message in Email select this option
  also.

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Magento 2 RMA with SMS Extension
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Magento 2 RMA with SMS Extension
Any Customer who has purchased any product can
easily find the button for Return on their Orders
Listing and Order detail page from
there dashboard after Login to their account,
apart from that even if someone purchases
anything from website and didnt register on the
website can also initiate return request by going
to Order detail page in guest form. If any Guest
wants to raise Return request using Purpletree
RMA, then they have to first go to their order
from Orders and Returns, this is the Magento
default page provided for guest who wants to see
their order detail and is not a registered
customer. There comes the Return Initiated button
on the top right and guests can easily raise the
return request. if admin changed the order status
or Return request status then the guest can also
view the Return Status of their request, guests
can only communicate with admin using email only
to their given email address. And admin can reply
directly to their mail or can add a message in
the Return Request from admin, if Emails to Guest
Notification is Enabled from Configuration then
Guest would receive Email regarding events that
are selected in if Emails to Guest Notification
events like on Request Initiation, Status change
by admin and Message added by admin.
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Magento 2 RMA with SMS Extension
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Magento 2 RMA with SMS Extension
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