How Admin process the Return Requests in RMA for Magento 2

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How Admin process the Return Requests in RMA for
Magento 2
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• Now comes the issue when after placing an order
  or even after order completion or Delivery, the
  Customer wants to return the order, this is not
  handled by Magento 2 so we have Created the
  extension Purpletree RMA with SMS for Magento
  2 for this.
• Once the Customer places a request to return the
  order admin has to process that each request and
  resolve the customer issue by return, refund or
  by any other method as appropriate according to
  their policy. Admin can view all the return
  requests from Admin gt Return gt Manage Return
  Orders. All return requests would be visible on
  this page.

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• From the listing click on View/Edit Action in
  front of any request to view and edit the
  request. On the next page, there would be full
  detail of the Return request along with user
  messages. From this page, the admin can manage
  the Request. This page is divided into 3 parts.
• Messages
• On the Left, there is a Message block from where
  the admin can view all messages for this return
  request and can send messages to the user also
  along with any attachment. To Send a Message just
  type any the Message in WISIWYG Editor Textbox
  and can also attach the file from the Browse
  button but the attached file can only be in the
  following format  pdf, doc, Docx, Xls, xlsx,
  CSV, txt, jpg, jpeg, png, gif. From here admin
  and customer can communicate regarding any return
  issue.

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• Return Items
• The second block is below the Message which shows
  all the products which are requested by the
  customer to be returned. It shows all Return
  Items. No action is required in this block, this
  is for information only.

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• Order Return Information
• Then Comes the Last Block on the Right side from
  here admin can view all Order Return Information
  and can change that as required.
• Status Complete status would be shown in Green
  color, Received Status in Blue Color, and all
  others in Red Color in here. These are some
  predefined Statuses with colors.
• Created at It is the date on which the customer
  raised a request for Return.
• Order Status  This is the main order status.
• Request Status  From here admin can change the
  Request status to any status. Some Predefined
  status added by Purpletree is Pending, Received,
  and Complete.
• Resolution - This could be set to Refund,
  Exchange, or cancel items or as any other added
  by admin.
• Reason  Here admin can change the reason from
  the dropdown, it is set on the customer when they
  raise the request. It could be No Need, Wrong
  Size, Wrong product,
• Package Condition  This can also be changed by
  admin from Dropdown.
• Save - Click on this button to Save the Changes
  as done in all the above Dropdown values.

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• If Return Request Status is not in Received or
  Complete Status, then its status can be directly
  charged from the Button on top which is Mark
  Received and Mark Completed.  No other button
  needs to be clicked to set any of these statuses
  for the Return request.

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• View Source Here- https//bit.ly/388vu18

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