Customer experience platforms market

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Global Customer Experience Platforms Market
Industry Trends and Forecast to 2026
Global Customer Experience Platforms Market, By
Interaction Point (Stores, Websites, Email, Call
Centre, Mobile Apps, Social Media), Deployment
(On-Premise, Cloud Deployment), Platforms
(Windows, iOS, Android), Vertical (IT
Telecommunication, BFSI, Healthcare, Consumer
Goods Retail, Hospitality, Transportation
Logistics, Media Entertainment, Government),
Enterprise Size (Small Enterprises, Medium
Enterprises, Large Enterprises)
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Report Description
Customer Experience Platforms Market is expected
to rise from its initial estimated value of USD
5.70 billion in 2018 to an estimated value of USD
14.90 billion by 2026, registering a CAGR of
12.75 in the forecast period of 2019-2026.
Customer experience platforms are software
systems that are used for receiving feedback and
interacting with the customers of the various
enterprises. These software platforms collect the
data from the surveys and complaints posted by
the customers of these enterprises and create a
database for the usage and improvements that the
enterprises can conduct in them so that their
customer base increases and also improves their
service and product offerings.
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Major Key Players

• Some of the major players operating in this
  market are
• IBM Corporation
• Huawei Technologies Co. Ltd.
• Qualtrics
• Zendesk
• Oracle
• OpenText Corp
• SAS Institute Inc.
• Adobe
• Cisco
• Zoho Corporation Pvt. Ltd.

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Market Segmentation

• By Interaction Point (Stores, Websites, Email,
  Call Centre, Mobile Apps, Social Media)
• By Deployment (On-Premise, Cloud Deployment)
• By Platforms (Windows, iOS, Android)
• By Vertical (IT Telecommunication, BFSI,
  Healthcare, Consumer Goods Retail, Hospitality,
  Transportation Logistics, Media
  Entertainment, Government)
• By Enterprise Size (Small Enterprises, Medium
  Enterprises, Large Enterprises)

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Regional Analysis

• Based on geography, the market is segmented into
  five geographical regions
• North America
• Europe
• Asia-Pacific
• South America
• Middle East
• Africa

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