Top 5 Tips To A Successful CRM Implementation

1
Top 5 Tips
To A
Successful
CRM Implementation
2
Some CRM Facts

• CRM is the fastest-growing software market. In
  2010, the CRM market was a 14 billion industry,
  and it is expected to reach 80 billion by 2025.
• The average return on investment (ROI) for CRM is
  2.50 to 5.60 for every dollar spent.
• 48 percent of sales teams utilize their customer
  relationship management systems to enhance
  operations.
• 63 percent of organizations prefer cloud-hosted
  customer relationship management systems over
  on-premise applications.

3
Ensure Top Management Buy-In

• The entire process of CRM adoption is successful
  only when people use the system. It is worth
  noting that the lack of support from senior
  executives is the biggest reason why a
  significant majority of CRM projects fail in the
  first place.
• The early and continuing involvement of the top
  executives sends positive ripple effects
  throughout the organization. Don't delay things
  for too long get your leaders on board!

4
Lookout For A Best Project Manager

• The Project Manager is the most important person
  during the before, during, and after stages of
  CRM implementation. This is simply because the
  project manager is the one who organizes and
  manages the complete process.

5
Introducing With A BANG!

• Create an engaging poster, write a series of blog
  posts, create and maintain awareness through
  YouTube videos and Instagram posts, make a unique
  launch T-shirt, host a launch party for everyone,
  capture pictures, and circulate the images
  everywhere.

6
Establish Internal Usage Guidelines

• The first and foremost thing for you to always
  remember is that the CRM is only as good as the
  data that resides in it. Therefore, it is crucial
  that there must be some clear-cut usage
  guidelines. For instance, there must be clear
  guidelines on registering a sale or including new
  company data.

7
Adopt A CRM Philosophy

• Customer relationship management is not just
  about technology but also about a philosophy and
  a strategy. You need to define how your work
  processes will evolve to ensure that you have a
  successful CRM strategy.
• You need to change, learn, and unlearn many
  things during your journey of formulating a CRM
  philosophy. Adopting a CRM system means that you
  have to decide how to develop and maintain a
  strong relationship with your existing and
  potential customers.

8
Conclusion

• CRM Implementation is a comprehensive and
  ever-evolving process that requires commitment,
  cooperation, and preparation across the entire
  organization.
• Want to learn more about CRM implementation and
  how our teams of certified CRM experts can help
  you effortlessly implement Customer Relationship
  Management in your organization? Get in touch
  with the leading CRM implementation partner to
  help set up, configure, and customize CRM to meet
  your business needs with a dedicated approach and
  thorough planning.

9
THANK
YOU