How ManageTeamz Helps Delivery Business To Protect Their Customer Data?

1
(No Transcript)
2
ManageTeamz, the premier Delivery management
software is now featured with the rights of
protecting customer data. As we have already
dealt with numerous customer delivery operations,
we have also dealt with the data which we
safeguard with certain regulatory procedures. In
this blog, we have discussed the top 5 ways which
we leverage for our business to protect our
customer data with great care. 1. PDPA
Compliance 2. Providing a place for
complaints 3. Communicating with customers 4.
Minimizing data collection and retention 5.
Securing the data
3

• PDPA Compliance
• Initially, we implement PDPA Compliance (Personal
  Data Protection Act). Singapore Government has
  made this rule a mandatory one and we people
  abide by them. This law is here to govern the
  collection, use, and disclosure of personal data
  by all private organizations.
• This act is in effect right from 2014 and we
  people are implementing this act to protect our
  customer data. As the data deals with factors
  such as
• Purpose Limitation which means data can be
  disclosed only when purposes are defined.
• Notifying the customer on data collection.
• Protecting the data from unauthorized access as
  well as modification.
• Do-Not-Call factor to ensure businesses do not
  send any marketing messages to customers.
• Designating an officer to publish his/her data.
• Retaining personal data only for legal purposes
  and securely destroy personal data when it is no
  longer needed.
• Making sure that personal data is accurate and
  complete during collection or making the
  decision.

4

• All the above strategies are taken into
  consideration and have implemented the PDPA
  Compliance act for our customers. When it comes
  to ManageTeamz, here is the process we undertake
  with this regulatory act

• Drivers cannot view the contact or personal
  information of the customer except the
  destination before the person accepts the order.
• Once the order is accepted from Drivers end, the
  data become visible in order to deliver it to the
  right customer along with the contact details.

5
2. Providing a place for complaints

• In our ManageTeamz application, we always gather
  feedback section from the customer. If in case
  they find issues with their personal data usage
  or other concerns, they can easily register their
  complaints or feedback.
• In such a way, we enhance customer communication
  and also build trust and loyalty with our
  customers instantly. If there are important
  concerns, we also sort them out perfectly without
  any delays for them and resolving them as soon as
  possible.

6
3. Communicating with customers

• A privacy policy is a legal document that
  customers find hard to read. However, they do
  accept the simple and clear description of
  company data practices that they use. It includes
  strategies such as policy changes, adding new
  features to the product or services, etc.
• Privacy advocates and industry groups such as the
  Online Trust Alliance recommend direct and
  upfront communication with customers about data
  you collect and your plans for using it. Thats
  especially important for small companies without
  recognized brands that people know and trust.
• Most consumers will happily supply personal data
  necessary for a service they want. For instance,
  Amazon.com keeps purchase data and uses it to
  deliver product recommendations that millions of
  customers embrace.

7
4. Minimizing data collection and retention

• Privacy advocates recommend companies can collect
  and store only data that they need to deliver for
  their product or services. Sometimes businesses
  gather additional information since they think
  might need them in the future.
• However, doing this can increases risk. As the
  data can be stolen or attacked by hackers, and
  customers can even raise a complaint if they have
  any issues with these intrusive questions. Hence,
  data should be collected and retained only when
  needed.

8
5. Securing the data

• Even though it doesnt take credit card numbers,
  other personal data you keep should be valuable
  to identify fraudsters. It is embarrassing not to
  mention costly and damaging, to tell customers
  their personal information has been compromised
  in a hack.
• And such disclosure usually requires legal
  approval. So, make sure you have secure networks,
  a database, and a website.

9
Conclusion
ManageTeamz is not associated with instant
delivery but also secure data that involves the
customer. Moreover, we always ensure we add new
features to our application seamlessly to help
out our customers with a hassle-free delivery
process. Original Source URL https//www.manag
eteamz.com/blog/manageteamz-helps-protect-customer
-data/ ------------------------- Thank you!