CA COUNTY PEER QUALITY CASE REVIEW Insert Review Week Dates

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CA COUNTY PEER QUALITY CASE REVIEW(Insert
Review Week Dates)
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Introductions

• Your Name?
• Which County do you come from and what is your
  position?
• One thing you want to do this week while you are
  in Host County?

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Welcome Address

• Child Welfare
• Probation

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Agenda

• Welcome
• Overview of County
• PQCR Process
• Event Week Schedule
• Introduction to the Tool
• Lunch
• Team Activity
• Practicing Debriefing the Interview
• Summary and Wrap-up

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Training Goals

• Provide information regarding this weeks work
  and purpose
• Provide an orientation on the PQCR process
• Develop a common understanding of the desired
  outcomes for this week
• Develop effective working teams
• Practice interview and debriefing
• Create a safe and supportive interview environment

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Overview of CA County

• Demographics
• Child Welfare Services Operations
• Probation Juvenile Field Services Operations

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CA County Facts

• Interesting Demographics to help acquaint peer
  reviewers to County
• Household Income
• Language Stats
• Ethnic Population Breakdown

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CA County Facts

• Unique facts about Child Welfare in County
• Unique facts about Probation in County

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Social Services Organization
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Children Family ServicesOperations

• Regional Service Approach
• Some Centralized Services
• Emergency Response
• Dependency Investigations
• Continuing Services (FR/FR Units)
• Adoptions
• Specialty Units (SEED)
• Other

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Juvenile Probation Organization
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Juvenile Probation Operations

• Intake
• Investigation
• Community Probation
• High-Risk Caseload
• Truancy Unit
• Prevention Services
• Home Supervision
• Out-of-Home Placement
• Family Preservation

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Juvenile ProbationOut-Of-Home-Placement

• of youth in Placement
• Types of Offenses

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PQCR Event Week What to Expect

• Day 1 TODAY!! Training
• Day 2-4 Tuesday through Thursday are Interview
  days with a debrief session at the end of each
  day.
• Day 5 (1/2 day) Final Debrief Reflection
  Session

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Event Week Logistics

• Review Packet/Binder Material
• Confidentiality
• Sensitive Documents
• Logistics
• Room Locations
• Interview Schedules
• Daily Agenda

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Peer Quality Case Review

• A process designed to learn how to improve CWS
  and practices in CA through an extensive
  examination of County Child Welfare and Probation
  practice.

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What Is The PQCR?

• Conversation
• Focused on one Outcome area
• About Practice
• Interactive
• Peers provide feedback
• No right or wrong answers
• Confidential
• Qualitative

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What a PQCR is Not?

• Audit
• Case Conference
• Time to Solve Problems
• Personnel Evaluation

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Focus Area Selection

• Child Welfare
• To Be Determined
• Probation
• To Be Determined

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California Department of Social Services

• The Bigger Picture

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SB 2030
Federal CFSR
STAKEHOLDER 3YRS
Outcomes
AB 636 C-CFSR
Accountability
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California Outcomes Accountability System
Identify Strengths
Duplicate services throughout the county and the
state
Identify Challenges
Seek funds, resources, change practice, policy,
etc.
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What is the PQCR Process?

• Form a team

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Who Participates?

• County Child Welfare Probation
• Supervisors, Probation Officers, Child Welfare
  Workers
• Regional Training Academies/Consultants
• Community Partners, Juvenile Court
• Parents, Youth, Foster Families
• Peer County Reviewers

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Interview Teams

• List Counties/Community Partners participating in
  Review

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Planning Committee

• Determines Focus Area
• Identifies and Invites Peer Counties
• Selects Cases
• Develops Interview Focus Group Tools
• Conducts Mock Interviews
• Plans and supports PQCR Event Week
• Writes Final Report of Findings

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Focus Area Selection Process

• Discuss methodology and how the measure was
  chosen.

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Case Selection Process

• Discuss how cases were selected for both Child
  Welfare and Probation

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Case Review Tools

• Case Summary Tool
• Interview Tool
• Focus Group Guide
• Debrief Tool

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Debriefing Process

• After the interview teams debrief and log data
  from the interviews.
• At the end of each day all teams come together to
  identify trends in strengths and challenges.
• Reflections session held at weeks end to
  identify common trends and themes, and to reflect
  on the PQCR process.

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PQCR Reflections Session

• The group comes back together again to receive a
  draft of the report and begin to consider next
  steps.

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Post PQCR Event Week

• Final report prepared
• Submit report to the State
• Incorporate findings in the Self Assessment
  process.
• Develop strategies for the System Improvement
  Plan.

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What We Have Learned

• Counties have had positive experiences
• Partnership between State and County
• Partnership between County and Community Partners
• Interviews
• Success is to focus on Practice
• Not a fix, No judgments
• Goal To learn about focus area and how County
  practice influences outcomes.

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• MMMMLunch!

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Introductions - The Story of Your Name

• Where does your name come from?
• Who named you?
• What is the story of your first name or middle
  name?
• What's the story of your last name?
• And for the brave, how about that old high school
  nickname of yours?
• Please share as much or as little information as
  you like.

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Table Talk

• How can this process really make a difference to
  children, youth and families in Host County? 
• And
• Why are we here and what can I contribute to
  this process?

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Team Activities

• Practicing the Interviews
• Debrief Process

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Break

• See you in 15 minutes!

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Observations from Interviews

• Interviewees
• How did you feel about the process?
• What type of atmosphere and environment did the
  interviews create?
• Did you feel comfortable responding to the
  questions?
• What might the team have done to improve the
  interview process for you?

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Observations from Interviews

• Review Teams
• What worked well in the interview process?
• What was difficult or challenging?
• What would you do differently?
• How was using the tool?

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Creating a Supportive Environment

• What specific actions will the team take to
  establish a positive atmosphere and promote
  honest and open dialogue?
• What will make the interview process successful?

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QUESTIONS/DISCUSSION
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PQCR Information

• Online at the California Social Work Education
  Center website
• http//calswec.berkeley.edu/CalSWEC/CCFSR1.html
• PQCR Co-Chairs
• Probation CDSS
• Child Welfare