Nonverbal Communication

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Nonverbal Communication
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• The superior man is modest in his speech, but
  exceeds in his actions.
• Confucius

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Research

• Albert Mehrabian
• 7 words
• 38 tone and inflection
• 55 facial expression, body position and gestures

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Nonverbal Communication

• Unwritten and unspoken messages
• Eye contact
• Facial expression
• Body movements
• Space
• Time
• Distance
• Appearance

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Functions

• Complement the message
• Reinforce and call attention to
• Replacement
• Controls and regulates
• Contradicts

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Forms of Nonverbal Communication

• Appearance
• Dress code
• Watches

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Forms of Nonverbal Communication

• Facial expressions
• Anger
• Sadness
• Fear
• Enjoyment
• Love
• Surprise
• Disgust
• Shame

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Forms of Nonverbal Communication

• Eye contact
• Maintaining
• Deceiving
• Prolonged
• Cultural implications

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Forms of Nonverbal Communication

• Posture
• Confidence
• Shyness
• Tension or relaxation
• Showing attentiveness to speaker

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Forms of Nonverbal Communication

• Gestures
• Learned behaviors
• Mirroring others
• Cultural differences

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Forms of Nonverbal Communication

• Time
• Scheduling of time
• Meetings
• Punctuality
• Time allotted for projects

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Forms of Nonverbal Communication

• Space
• Location of office
• Size of furniture
• Arrangement of furniture
• Barrier
• Inviting
• Display of personal items
• Where you sit

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Forms of Nonverbal Communication

• Distance (Proxemics)
• Intimate zone
• 1 to 1 ½ feet
• Personal Zone
• 1 ½ to 4 feet
• Social Zone
• 4 to 12 feet
• Public Zone
• 12 or more feet
• Edward T. Hall, Anthropologist

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Forms of Nonverbal Communication

• Territory
• View certain areas as our own
• Be aware of zones of privacy

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Forms of Nonverbal Communication

• Appearance of Business Documents
• Looks can give a positive or negative effect
• Emails
• Format, organization, readability and accuracy

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Seating Dynamics

• Cooperation
• Communication
• Competition
• Noncommunication

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Presentations

• Appearance
• Body language
• Move around
• Facial expressions

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References

• Mary Ellen Guffey Business Communication,
  (Thomson Publishing Ohio) p. 79-81, 83-86, and
  497.
• Richard Daft, The Leadership Experience, (Thomson
  Publishing Ohio) p.144-345.
• Debra L. Nelson and James Campbell Quick
  Organizational Behavior, (Thomson Ohio) p.
  256-257/