Introducing the BSI IT Service Management (ITSM) Quick-Check Online tool

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Introducing the BSI IT Service Management (ITSM)
Quick-Check Online tool
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Why BSI IT Service Management Quick-Check?

• IT service management (ITSM) is critical for
  todays successful business
• IT service management (ITSM) is proven best
  practice approach to the management of IT service
  provision to users and customers, both internal
  and external
• Self-assessment enables and encourages a service
  provider's commitment to continual improvement in
  service management processes and services
• Self-assessments promote buy-in to any resultant
  corrective actions and improvements as staff are
  much more aware of the gaps

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BSI IT Service Management Quick-Check
Home Page
BSI IT Service Management Quick-Check gives you
confidence in your IT service management
system. A question for each requirement in the
Specification is included in the online
assessment. Keep updated with latest PDF version
of the standard and guidance.
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BSI IT Service Management Quick-Check
Library

• Get direct access to the PDF versions of
  standards and guidance

Library of information at your fingertips
BS ISO/IEC 20000-1 2005 Information technology - Service management - Part 1 Specification
BS ISO/IEC 20000-2 2005 Information technology - Service management - Part 2 Code of practice
A Managers Guide to Service Management (BIP 0005) by Jenny Dugmore and Shirley Lacy
IT Service Management Self-assessment Workbook (BIP 0015) by Ivor Macfarlane and Jenny Dugmore
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Benefits - BSI IT Service Management Quick-Check

• Helps you through a comprehensive review of your
  ITSM system
• Gives you an appreciation of how your ITSM system
  is performing against the standard BS ISO/IEC
  20000-1, with a percentage weighted score
• Assists in the identification of ITSM risks and
  gaps so that you can make improvements to your
  systems and policies

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BSI IT Service Management Quick-Check
Section List

• There are a series of questions, broken down into
  21 discrete sections

1. Management Responsibility 12. Budgeting And Accounting
2. Documentation Requirements 13. Capacity Management
3. Competence, Awareness and Training 14. Information Security Management
4. PDCA - Plan Stage 15. Business Relationship Management
5. PDCA - Do Stage 16. Supplier Management
6. PDCA - Check Stage 17. Incident Management
7. PDCA - Act Stage 18. Problem Management
8. Planning And Implementing New Or Changed Services 19. Configuration Management
9. Service Level Management 20. Change Management
10. Service Reporting 21. Release Management
11. Service Continuity And Availability Management
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BSI IT Service Management Quick-Check
Section menu
There are 21 sections in the tool. This
Section menu page provides details of the number
of questions in the section and how many youve
answered.
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BSI IT Service Management Quick-Check
Section questions
Each section contains a list of questions. Click
on the Answer button to input your
response. Once youve completed a question your
answer will also be displayed here, providing you
with a quick overview. Links to the references
of the standards are accessible.
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BSI IT Service Management Quick-Check
Cross-references
References to the correct section of the standard
can be easily accessed. Direct links to the full
PDF versions of the standards and guidance
documents.
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BSI IT Service Management Quick-Check
Questions
Set questions for simple yes or no answers
covering each aspect of your IT service
management system. Plus the ability to add
comments or evidence against each answer.
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BSI IT Service Management Quick-Check

• You can complete assessments at your own pace
• Assessments can be stored and updated as required
• Auto-generated summary and proposed
  prioritization in the form of two report types
• Detailed report that uses a traffic light system
  to highlight how you are performing. Includes all
  questions and answers along with any
  comments/evidence and a summary illustrating the
  weighted score of each section in the form of a
  chart
• Green the requirement needs to be addressed to
  avoid a minor non-compliance
• Amber not meeting the requirement and could
  lead to a non-compliance as a minimum
• Red the requirement is a top priority
• Report summary illustrating the weighted score of
  each section in the form of a chart

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BSI IT Service Management Quick-Check
Detailed Report
A full report provides details of all the
questions in each section and your answer, plus
your comments/ evidence and a guide on the
priority rating of each question.
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BSI IT Service Management Quick-Check
Summary Report
The summary report provides a quick overview of
how well you are doing in each of the sections.
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BSI IT Service Management Quick-Check

• Available online and accessible through your PC
  or via hand-held PDA an easy and convenient
  tool for use in different locations and across
  sites
• Technical support team to help you with any
  training or technical issues you many encounter
  during your subscription
• Price 495 VAT for a years subscription
• To subscribe, call BS Online Support on 020 8996
  7555 or visit http//www.iso20000online.com/it_sub
  scribe.php