change and transformation: engaging the hearts and minds of people. the british american tobacco south africa experience.

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change and transformation engaging the hearts
and minds of people.the british american tobacco
south africa experience.
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who are we?
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where did we come from?
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transformation process
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winning in our world 2000 focus group outcome
2000
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high performing organisations
LEADING INDICATORS
Communi- cation
Culture Climate
Employee Development
Leadership
Strategic Direction
Consumer Focus
High Performing Organisations
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the journey roadmap
No. 1 for Everyone
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the journey - examples
Strategic direction
Communication
Leadership
Employee development
Culture
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achieving line-of sight
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leadership pipeline
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employee development
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the journey
No 1 For Everyone
Vision
Confidence
Teamwork
Living the Vision

• Building Company Image
• New Offices

• MDs Breakfast
• Sessions
• Marketing Conference

• Free to win
• Career Management
• (CDM)
• Training
• Development (PCD)

Standards
Support
Performance Management
Map

• Road shows
• Briefing sessions
• Company Scorecard

Brand awareness campaigns
Drive
Consumer Focus
Belonging
Enhance Decision making

• Anniversary
• events

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winning in our world 2000-2002 focus group outcome
2000
2001
2002
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results
Better succession pools/ Equity Profile
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key learnings elements critical for success
Personal leadership, drive, behaviour of Managing
Director
Accurate assessment of current reality in
organisation
Transformation is an ongoing process
Use external resources if necessary.
Change strategy tied to business strategy
Top Team Leadership
Success leads to More Energy, Commitment and
Pride
Integration of HR processes
Integrate work on leadership and culture
HR team that can use their initiative, knowledge
and skills
HR Team - resources and freedom