What is the idle position for a chatbot on a website? - PowerPoint PPT Presentation

Title: What is the idle position for a chatbot on a website?


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What is the idle position for a chatbot on a
website?
Chatbots are AI-enabled programs that interact
with the customers. In competitive times, it
is important for companies to provide their
customers with the best service and be
prompt in their response. Conventional CRM
tools need the support of modern technology
to make them more effective and efficient.
Chatbots is one such tool that can escalate the
response time and works round the clock to
resolve the queries of the customers. Chatbots
are an integration of artificial intelligence,
IoT, and APIs. All these work together to
create an interactive program that assesses the
customer's queries and responds accordingly. The
chatbot market is expected to reach a mark
of 10.5 billion by 2026, at a Compound Annual
Growth Rate (CAGR) of 23.5 between 2020 and
2026. This whopping rise in the growth of
the
market size also opens up the avenues for a good
career opportunity.
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• Those who want to become chatbot experts can
  enroll for the chatbot certification.
• More about chatbots
• Companies are now emphasizing
  incorporating chatbots on their website.
  Integrating chatbots into your business is
  going to take you one step ahead of the
  competition, ensure better customer support
  and also guarantee customer engagement. All
  this creates a positive brand value.
• The sole objective of having chatbots in the
  business is to ensure the best customer service.
  Having a dedicated team is a good idea, but you
  cannot expect them to work round the clock
  moreover, hiring people and training them will
  add to the cost. In the case of chatbots, it is
  just a one-time investment, and you get a
  trained and pre-programmed system that works
  round the clock for you. It helps your customer
  get real-time answers for the same. Let's have a
  look at a few of the stats
• Around 65 of the companies say that most of
  their business comes from existing customers.
• Acquiring new customers is five times costlier
  than retaining an existing one
• Customers spend more on the brand they trust.
• All this clearly indicates that customer
  retention is crucial, and chatbots can play an
  integral role in this. Now comes the next
  important point, and that is the placement of
  chatbots. Most of the websites have their

place at the bottom right corner of their
website. If you have noticed,
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Gmail or Facebook, have their messenger placed
at the bottom right corner of the website.
The customers are familiar with this
pattern hence it becomes easier for them to use
it. Become a certified chatbot developer with
the Global Tech Council's chatbot certification
program The Global Tech Council is a recognized
online learning platform here, you will get
myriads of certain courses like artificial
intelligence, cyber security, machine learning,
and chatbots. They have a comprehensive learning
module that makes it easier for them to
learn about the technology and to use them.
This is an industry-oriented program, and after
completing it, you will be able to
progress in your career positively. For
more information about the chatbot
certification program, connect with the Global
Tech Council.