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Perform Administrative Tasks: TTT CMN02
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Some of the more common processing techniques include: Filing. Mailing. Photocopying ... customer correspondence, advertising material, urgent correspondence ... – PowerPoint PPT presentation
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Title: Perform Administrative Tasks: TTT CMN02
1
Perform Administrative Tasks T-TT CMN-02
2
Welcome
- This unit deals with the attitudes, skills and
knowledge with regard to performing
administrative tasks by a Travel and Tourism
Officer.
3
Key Competencies
- The tasks relate to common competencies for the
tourism industry based around - Processing office documents
- Drafting written communication and
- Maintain a document record keeping system
- Using office equipment to process office
documents
4
Processing office documentation
- Whatever job you have in the tourism industry
will require you to process office documentation.
5
Types of documents
- Memorandums (memos)
- Letters
- Reports
- Facsimiles (faxes)
- Invoices Receipts
- Telephone Messages
- Tickets and Itineraries
6
Document Processing
- Some of the more common processing techniques
include - Filing
- Mailing
- Photocopying
- Faxing
- Emailing
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Filing
- Filing can be classified into five categories
- Alphabetical
- By date (chronologically)
- Numerical
- Geographical
- By subject
8
Processing Mail
- Each company will have its own Inward and outward
mail processing procedures. Normally these
include - Sorting the mail
- accounts payable, accounts receivable, customer
correspondence, advertising material, urgent
correspondence
9
Processing mail (cont.)
- Open and record mail in mail register
- Make sure all attachments are secured to
correspondence - Date stamp mail (stamped with todays date and
received) - Record any payments received in the mail register
10
Photocopying
- It is often necessary to keep copies of documents
for legal requirement and record and statistical
purposes. - It is quick and easy enough to make copies of
most documents using a photocopier.
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Photocopying
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Faxes
- Faxing information can often be a very useful and
time-efficient way of sending documents. - It is also a good way to get information to
another organisation or customer quickly.
13
Emailing
- Email is extremely useful for getting documents
and information to other parties electronically. - Computer files can be sent via email so that the
person at the other end can either use the file
to add information to and/or print it off at
their end. - The quality of print is therefore better than a
fax.
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