PCCare247 Customer Complaints Reviews - PCCare247 Ripoff Reports, PCCare247 Scam Report, PCCare247.com Online Fraud - PowerPoint PPT Presentation
Title:
PCCare247 Customer Complaints Reviews - PCCare247 Ripoff Reports, PCCare247 Scam Report, PCCare247.com Online Fraud
Description:
PCCare247 Complaints, Customer Reviews of PCCare247, PCCare247 Complaints Reviews, PCCare247 Ripoff Complaints, PCCare247 Ripoff Reports, PCCare247 Scam Report, PCCare247 Online Scams, PCCare247 Customer Complaints, Ripoff Report. – PowerPoint PPT presentation
Number of Views:352
Title: PCCare247 Customer Complaints Reviews - PCCare247 Ripoff Reports, PCCare247 Scam Report, PCCare247.com Online Fraud
1
Customer Complaints
- Customer Complaints Index
- By PCCare247
2
Introduction
- " Take time some time to look at your business
from the customers perspective and you should be
able to stop customer complaints before they hit
your desk. "
" Its not only the operational side of the
business which can let you down the human side
of business can also generate complaints "
3
Reasons Why Customers Complaint
- You didnt do what you promised?
- Your product didnt do what its supposed to do?
- Youre never open when I need you?
- Its a long time before someone answers the
phone? - Whenever I ring in and get transferred to another
person I often get cut off? - Bad Attitude?
4
(No Transcript)
5
Steps for Handling Complaints
- Listen with an open mind - Hear what the person
has to say without prejudging the situation. Let
the person speak his mind fully, without
interruption and without questioning the validity
of the problem. - Repeat the problem back - Once you see where the
complaint is coming from, repeat it back in your
own words so the person knows you've grasped
him/her position. - Apologize to the Customer
- Identify and Fix the problem- As soon as
possible, follow up with a report on what went
wrong and the steps you plan to take to rectify
the situation and prevent it from happening
again. - Follow up - After sometime get in touch with the
customer and tell them that their complaint was
important to you. You could use this follow up to
show the customer that you care about their
complaint and that you value them as a customer.
6
Complaints are Good For Business
- Research shows that unsatisfied customers, when
satisfied, are ten times more loyal to the
company or brand than happy customers. In fact,
they often become vocal brand ambassadors for the
company. - Complaints are very useful It is feedback to you
about the performance of your product/service. It
is a signal for action. It is a customer helping
you by giving you a second chance!
7
Have Complaint! Most Welcome
- We are always whole heartedly ready to accept our
culpabilities and deficiencies so that we can
start working on them with immediate effects.
same could be reflected in our work methodology
from the very next time when you contact us
complaint.pccare247.com www.pccare247.com
So, if you also have any complaints or
suggestions feel free and raise your grouses on
our products and services by calling at our toll
free helpline number 1-855-877-5848.
Recommended
CrystalGraphics Presentations
