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When the economic recession of 2008 took place organizations around the world started looking at reducing costs. One of the main areas to cut down costs was in business travel. Companies would spend a considerable amount in paying for air travel for their employees to attend meetings or conferences around the world. Following this, meetings were held online. This gave rise to audio conferencing services providers who were able to bring in a number of solutions for enterprises to capitalize on. For example, services such as hosting multiple individuals from around the world on a single call became a standard business offering. Service providers then started at looking at coupling multiple services for enterprises. Online collaboration services in conjunction with audio conferencing services was just one of the bundled products which service providers were offering.
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The global market is gradually experiencing the transition from legacy telephony services and messaging platforms to new UC&C services and platforms. We expect more number of global deployments of UC&C in coming years, driven by growing popularity of applications, such as rich collaboration, mobility, video conferencing, and telepresence. Business process integration and social media communications have become the primary focus of enterprises. Companies seek low-cost solutions, such as BYOD and web real-time communications (WebRTC) to deploy UC&C solutions. The analysts forecast global UC & C market to grow at a CAGR of 12.3% during the period 2016-2020.Complete Report available at http://www.sandlerresearch.org/global-unified-communication-and-collaboration-market-2016-2020.html.
The analysts forecast global cloud collaboration market to grow at a CAGR of 11.09% during the period 2016-2020. Complete Report available at http://www.sandlerresearch.org/global-cloud-collaboration-market-2016-2020.html. Enterprises are integrating communication tools such as text messaging, video conferencing, voice messaging, and mobility features to enhance their communication technology and exchange of information for better collaboration. Cloud collaboration helps share and co-author digital files through cloud computing. The implementation of a collaborative solution helped businesses in better communications and boosted productivity.
This report covers the information about the overview of the global UC 2.0 services market. It also includes market segmentation by applications (telephony, conferencing, email and messaging, collaboration applications, contact centers, and CEBP), end-users, and by geography. In addition, it covers the brief information about the overview of UC and its types, characteristics, benefits, and deployment models.