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www.FORTAX.net

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... Cisco CallManager Cisco IPCC Express ... – PowerPoint PPT presentation

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Title: www.FORTAX.net


1
??????????? ??????? ???????? ??????????????
????????? ????????? ?????
2
? ??? ?????? ????
  • ????????? ????? ? ????? ?????? ??????? ??
  • ?????????? ??????? ????? ??? ??????????????
    ????????? ??
  • ??????? ??????????????? Call-?????? ???
  • ??????????? ??
  • ????????????? ??????????? ???????????????
    Call- ?????? ??? ?????????? ??

www.FORTAX.net
3
??????? ? ????????? ??
????????? ?????
Call Center
www.FORTAX.net
4
???????? ????????? ?????????? ????? ??
?????????? ???????
www.FORTAX.net
5
?????????? ?? ??? ????????? ??
  • ???????????? ?? ?????????????? ????????
  • ?????????? ? ????????????? ???????
  • ? ???? ?????????? ?? ?????????? ? ??????? ????
    ?????? ?????????? ????????? ?????

www.FORTAX.net
6
?????????? ?? ??? ????????? ??
  • ???? ????????????? ??????????
  • ? ???????????? ?????????????? ? ??????????
    ????????? ???? ?????
  • ???????????? ?????????? ? ?????????? ??
    ????????? ?????????? ??????.

www.FORTAX.net
7
??????? ??????????????? Call ??????
?????????
???????

??????????
????????????????
www.FORTAX.net
8
??????? ??????????????? Call ??????
???????????? ???????
  • ??????????? ??? ?????, ??? ? ?????????? ??????
    ?????????? Call ??????
  • ??????????? ???????????? ???????? ? ???????
    ???????? ??? ??????????????? ?????? ?????????

www.FORTAX.net
9
???????????? ????????????
  • ?????????? ??????? Cisco CallManager
  • ???????????? ??? ?? Cisco IPCC Express
  • ??????? ?????? IPSoft Record Suite
  • ??????? ????????? ??????? IPSoft Outbound
    Dialer
  • ??????????? ? ?????????? ????? VoIP

??????? ?????????? - CRM ??????????? ??????????
www.FORTAX.net
10
??????? ??????????????? Call ??????
??????????? ???????
  • ????? ? ????????? ???????? ??????????
    ???????????? ??????????? ???????
  • ???????? ? ?????????? ???????? ???????
  • ?????????????? ????????? ????
  • ??????????? ??????? ? ??????? CRM-???????
  • ? Cisco Call Manager

www.FORTAX.net
11
??????? ??????????????? Call ??????
????????????????
  • ???????????????? ???????? ????? ????????
    ?????????
  • ???????????????? ???? ???????.

www.FORTAX.net
12
???????????????? ???????? ????? ????????
www.FORTAX.net
13
???????????????? ????? ???????
www.FORTAX.net
14
???????????????? ????? ???????
www.FORTAX.net
15
??????? ??????? ???????? ?????????? ???????
???????
www.FORTAX.net
16
??????? ??????? ?????? ?? ?????? ??????????
www.FORTAX.net
17
??????? ??????? ?????? ?? ????????????? ???????
www.FORTAX.net
18
??????? ??????? ???????? ?????????
www.FORTAX.net
19
Call - ?????? In-house outsourcing
In-house Outsource
CC ????????? ??? ?????????? ?????? (??????), ??? ???????, ?? ???????????? ?????? ????????? ??? ?????????? ????????? ????????, ?????? ?? ??????? ????? ???? ????.
?????? ?????? ??????? ???????? ?????? ???????????, ??????????? ??????????????? ????????? ?????? ?????? ??????? ???? ??????, ??????????????? ???????????? ??????????????? ??????????
????????????, ??????????? ? ???????? ????????? ??? ????????? ?????????? ????????????, ??????????? ? ???????? ???????????? ??????? (???????? ???????)
???????? ??????? ??????? ??????? (??????????) ???????? ??????? ?????????? ?? ????? ??????
www.FORTAX.net
20
???? ??????? ? ????????? ????????? ?????
????????? ???? ?????????? ???????
????? ?????? mp3 ?????
?????? ????????? ????????? ????????
" ? ???????? ???? ? Evain "
???? ??????????????? ????? (Velkopopovický Kozel)
www.FORTAX.net
21
??????? ?? ????????!
?????????? ?????????? ???. (495) 980 50
30 E-mail o.gusakova_at_fortax.net
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