QGC customer growthUsage per customer - PowerPoint PPT Presentation

Title: QGC customer growthUsage per customer


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QGC customer growth/Usage per customer
Customers
Usage
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Where your dollar goes
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Where your dollar goes
Gas supply 65
Local delivery 27 (Pipes, people, trucks, taxes
and profit)
Interstate transport 8
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Where your dollar goes
Gas supply 65
Local delivery 27 (Pipes, people, trucks, taxes
and profit)
Interstate transport 8
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Where your dollar goes
Gas supply 65
Local delivery 27 (Pipes, people, trucks, taxes
and profit)
Interstate transport 8
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Where your dollar goes
Gas supply 65
Local delivery 27 (Pipes, people, trucks, taxes
and profit)
Interstate transport 8
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QGC Customer Growth
215 million annually to maintain safe, reliable
service
500 million in new investment during the next
five years to keep up with growth
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The Solution

• Align company with customers
• Conservation-Enabling Tariff
• Revenue-stabilizing mechanism
• Ensures Questar Gas collects from customers only
  the commission-authorized revenue per customer

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Conservation-Enabling Tariff

• What were allowed to collect annually to cover
  non-gas expenses
• Customers at year-end 2005
• What were allowed to collect from each customer
  annually to cover non-gas expenses

• 204,240,871
• 799, 271
• 255.53

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Typical customers bill
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Conservation-Enabling Tariff

• What we should collect in January from each
  customer to cover non-gas expenses
• Actually collected from each customer in January
• Total were allowed to collect in January to
  cover non-gas expenses
• Actually collected in January

• 42.45
• 41.88
• 34,112,367
• 33,661,269
• 451,098

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Conservation-Enabling Tariff

• What we should collect in March from each
  customer to cover non-gas expenses
• Actually collected from each customer in March
  
• Total were allowed to collect in March to cover
  non-gas expenses
• Actually collected in March

• 26.42
• 28.53
• 21,373,440
• 23,073,405
• 1,699,965

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Conservation-Enabling Tariff

• What we should have collected first half of 06
  to cover non-gas expenses
• Total actually collected first half of 06 to
  cover non-gas expenses

• 118,431,117
• 119,551,303
• 1,120,186

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Conservation-Enabling Tariff

• Approved Oct. 5, 2006 as a pilot program
• Contingent upon
• Low-income weatherization-assistance funding
• Development and immediate introduction of
  energy-efficiency programs

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Program development

• Products of an advisory group
• Cost-effectiveness tests
• Expedited process
• 60 days for program design
• Application Dec. 05, 2006
• PSC approval Jan. 16, 2007

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The Campaign

• Market transformation
• Shifting philosophy/practices
• Educate and train trade-allies and code officials
• Launch energy-efficiency programs
• Energy-efficiency rebate offerings
• Effective January 1, 2007
• Customer education/awareness
• Advertising, bill Inserts, dealers/contractors
• Therm

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Introducing Therm
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Introducing Therm
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ThermWise.com
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Introducing Therm
TV 1
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Introducing Therm
TV 2
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Introducing Therm
TV 3
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Introducing Therm
Movie 1
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Introducing Therm
Movie 2
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Introducing Therm
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Introducing Therm
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ThermWise Programs

• ThermWise Home Energy Audits
• In-home or do-it-yourself
• ThermWise Appliance Rebates
• ThermWise Weatherization Rebates
• ThermWise Builder Rebates
• ThermWise Business Rebates

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ThermWise Home-Energy Audits

• In-home audits
• Existing residential customers
• Questar Gas audit technicians
• Customized on-site, real-time audit report with
  recommended energy-efficiency improvements
• 25 charge, refundable upon implementation of
  recommended improvement
• Promotion of ThermWise rebate offerings
• No-charge efficiency applications
• Low-flow shower head, water-heater blanket,
  faucet aerator, water-pipe insulation

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ThermWise Home Energy Audits

• Do-it-yourself (mail-in) audits
• Questar Gas existing residential customers
• Customer do-it-yourself survey (approx. 8 pages)
• Available on ThermWise.com
• Customized audit report with recommended energy
  efficiency improvements
• No charge
• Promotion of ThermWise rebate offerings
• No-charge efficiency applications
• Low-flow shower head, water heater blanket,
  faucet aerator, water-pipe insulation

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ThermWise Appliance Rebates
2 max./home
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ThermWise Weatherization Rebates
Requires qualified contractor installation
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ThermWise Builder Rebates Qualifications

• 2 max./home, except ENERGY STAR Whole House
  Certification which is one max. per home
• If ENERGY STAR Whole House Certification achieved
  with high-efficiency furnace and/or water heater,
  max. rebate is 500
• If ENERGY STAR Whole House Certification achieved
  without high-efficiency furnace and/or water
  heater, additional rebates available

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ThermWise Business Rebates

• High-efficiency storage gas water heaters
• High-efficiency tankless gas water heaters

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ThermWise Business Rebates

• High-efficiency gas furnaces

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ThermWise Business Rebates

• High-efficiency gas boilers
• Direct-contact gas water heaters

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ThermWise Business Rebates

• High-efficiency gas unit heaters
• Infrared gas heating systems

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ThermWise Business Rebates

• Programmable thermostats (where not required by
  code)
• Boiler outside-air reset controls

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ThermWise Business Rebates

• Boiler Tune-ups
• For existing natural gas boilers only, includes
• adjusting draft control,
• installing flue restrictions,
• checking adequacy of the combustion-air intake,
• cleaning fire-side heat exchanger,
• sealing the combustion chamber
• uprating or derating the fuel input
• The boiler tune-up rebate application is a
  separate form that needs to be completed when
  applying for this measure.

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ThermWise Business Rebates

• High-efficiency clothes washers (residential
  type)
• High-efficiency clothes washers (commercial type)

• Clothes-washer rebates require gas water heating

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ThermWise Business Rebates

• High-efficiency gas clothes dryer
• Low-flow pre-rinse spray valves (retrofit only)

• Spray-valve rebates require gas water heating

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How to apply for rebates

• Purchase/install a qualified measure
• Complete rebate application form
• Attach supporting documentation
• Mail in application
• Receive rebate in the form of a check

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Reducing natural gas supply costs benefits all
customers

• Those who take no action can save 108 over the
  first five years.
• Those who act now can save 681 over the
  next five years.
• Those who acted before can save 1,388 over the
  next five years.

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