Helpfulnot helpful - PowerPoint PPT Presentation

Title: Helpfulnot helpful


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Module 15 Helpful and Not-So- Helpful Responses
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Verbal Villains
Gazda and his associates (1991) have identified
several verbal villains that represent
ineffective communication styles.
- Gazda et al., 1991, pp. 50-55
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Detective
Tracks down the facts of the case by questioning
the helpee about the details of what happened
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Magician

Tries to help by making the problem smaller or
making it disappear
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Drill Sergeant

Tells the helpee what to do Gives orders based
on what he or she believes is necessary to solve
the problem
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Hangman
Tries to help by pointing out how the helpee
caused the problem by his or her own actions
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Guru
Employs proverbs and clichés in an effort to
share his/her wisdom
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Historian
Prefers to use stories from his/her own past as a
primary helping strategy
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Sign Painter
Likes to help by assigning labels to people and
problems
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Florist
Is most comfortable providing emotional support
and encouragement Likes to maintain an optimistic
point of view
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Helper Responses
1. Detective 2. Magician 3. Drill
Sergeant 4. Hangman 5. Guru 6. Historian 7. Sign
Painter 8. Florist
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