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Analysis of dimensions of humanwork domain interaction: Implications for the design of a corporate d
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Actor's knowledge structure. Types of interactions. Dimensions of task ... scan, search, acquire, compare, consult, select, link, learn, read. Types of shifts ... – PowerPoint PPT presentation
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Title: Analysis of dimensions of humanwork domain interaction: Implications for the design of a corporate d
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Analysis of dimensions of human-work domain
interaction Implications for the design of a
corporate digital library
- Iris Xie
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Introduction
- The traditional corporate library model doesnt
work effectively in business anymore. - End users of corporate libraries have their own
unique characteristics, and they are in a typical
information rich environment - The complexity of the corporate setting requires
the design of corporate digital libraries to
support and enhance employees work productivity.
- There is a need to understand peoples
information seeking behavior within a large
context
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Research Question
- How to characterize the actors, the work domains
and the dimensions of interactions between the
actors and the work domain?
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Theoretical Framework
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Methodology
- Web Survey (263)
- Diary /Notes (20)
- Telephone Interview (20)
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Results
- Dimensions of work domain
- Actors knowledge structure
- Types of interactions
- Dimensions of task activities
- Dimensions of decision activities
- Dimensions of collaborative activities
- Dimensions of information seeking strategies
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Dimensions of work domain
- Goals
- Priority
- General function
- Work process
- Physical resources
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Actors knowledge structure
- Domain knowledge
- System knowledge
- Information seeking knowledge
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Dimensions of task activities
- Nature of task
- Routine/typical/new
- Types of tasks
- Update information/look for specific info./look
for known item/look for items with common
characteristics/ - Time frame
- Extreme urgent/Urgent/non-urgent
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Dimensions of decision activities
- what to do?
- Need support for domain knowledge/system
knowledge/information seeking knowledge - how to do?
- Plan oriented/situation oriented/pan-situation
oriented - when to stop?
- Obtain complete information/enough
information/partial information
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Dimensions of collaborative activities
- types of sources
- clients, people within the project
team/department, experts within the company,
experts outside company, vendors/consultants - types of interactions
- Gain background knowledge, acquire guidance,
verify information, obtain direct answer - types of channel
- face to face, phone, email, fax
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Dimensions of information seeking strategies
- information resources
- electronic, human, printed
- information seeking behaviors
- scan, search, acquire, compare, consult, select,
link, learn, read - Types of shifts
- Shift resources, reformulate queries (narrow
down/broaden up/try synonymous/change format),
shift behaviors
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The Enhanced Model
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(No Transcript)
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The implication for digital library design
- Support task activities
- support routine tasks by creating a personal
portfolio - recommend templates for different types of new
tasks - Support decision activities
- helping to convert users visceral information
needs offer help in domain knowledge,
multi-dimensional help mechanisms, and
information seeking knowledge, such as
suggestions for different information seeking
strategies. - be flexible in supporting peoples plan
- support the evaluation activities
- Support collaboration activities
- some of the collaborative activities can be
avoided or improved - providing guidance in locating the right
information by incorporating most frequently
asked guidance/questions into the help mechanism - identify the contact information of experts
within and outside the company (use Tacit) - Support information seeking activities
- Support of the behaviors, e.g. scanning to
evaluate the relevancy of the results. - support shifts of information seeking strategies
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Conclusion
- Three types of dimensions for task, decision,
collaboration and strategy analysis emerged from
the investigation of human-work domain analysis - High level of activities affect the dimensions of
low level of activities - Further questions
- How to design a digital library to adapt to the
users and at the same time makes it easily for
users to adapt to the system? - How to support the dynamics of information
retrieval process by taking account of the
dynamics of human-work domain interaction?
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