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P1253296632UmIYq

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Tone, expressions, gestures are hard. Exploring How People Collaborate ... What sort of facilitation/help features can we build into the system? ... – PowerPoint PPT presentation

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Title: P1253296632UmIYq


1
VMT CSCL WorkshopJune 2004

2
Group Formation,Facilitation,Recruitment

This material is based upon work supported by the
National Science Foundation under Grant Nos.
0333493 and 0325447. Any opinions, findings, and
conclusions or recommendations expressed in this
material are those of the author(s) and do not
necessarily reflect the views of the National
Science Foundation.
3
Present
Future
  • - Motivated
  • Improving problem-solving skills
  • Improving communication skills
  • Increasing content knowledge
  • Works for unlimited numbers of participants

4
How do people collaborate face-to-face?
  • Middle school students
  • - College/Grad students

Present
Future
  • - Motivated
  • Improving problem-solving skills
  • Improving communication skills
  • Increasing content knowledge
  • Works for unlimited numbers of participants

5
How do people collaborate face-to-face?
  • Middle school students
  • - Grad students

Present
Future
How do people collaborate online?
  • - Motivated
  • Improving problem-solving skills
  • Improving communication skills
  • Increasing content knowledge
  • Works for unlimited numbers of participants
  • PoW-Wow! (AIM)
  • - College/Grad students (Blackboard)

6
How do people collaborate face-to-face?
  • Middle school students
  • - Grad students
  • - Parallel conversation is easy
  • Erasing makes reconstruction hard
  • Tone, expressions, gestures are easy
  • Speaking is fast
  • - ...

Present
Future
How do people collaborate online?
  • - Motivated
  • Improving problem-solving skills
  • Improving communication skills
  • Increasing content knowledge
  • Works for unlimited numbers of participants
  • PoW-Wow! (AIM)
  • - Grad students (Blackboard)

7
How do people collaborate face-to-face?
  • Middle school students
  • - College Grad students

- ...
  • - Parallel conversation is easy
  • Erasing makes reconstruction hard
  • Tone, expressions, gestures are easy
  • Speaking is fast

Present
Future
How do people collaborate online?
  • - Motivated
  • Improving problem-solving skills
  • Improving communication skills
  • Increasing content knowledge
  • Works for unlimited numbers of participants
  • PoW-Wow! (AIM)
  • - College/Grad students (Blackboard)
  • - Parallel conversation is hard
  • Typing is slow
  • Tone, expressions, gestures are hard
  • ...

8
How do people collaborate face-to-face?
  • Middle school students
  • - Grad students
  • - Parallel conversation is easy
  • Erasing makes reconstruction hard
  • Tone, expressions, gestures are easy
  • Speaking is fast
  • - ...

Present
Neutral scaffolding Easy things should remain
easy, hard things should become less hard.
Future
How do people collaborate online?
  • - Motivated
  • Improving problem-solving skills
  • Improving communication skills
  • Increasing content knowledge
  • Works for unlimited numbers of participants
  • PoW-Wow! (AIM)
  • - Grad students (Blackboard)
  • - Parallel conversation is hard
  • Typing is slow
  • Tone, expressions, gestures are hard
  • ...

9
Neutral scaffolding
Identify obstacles to exploration, provide tools
(e.g., shared whiteboard) to mitigate them.
10
How do people collaborate face-to-face?
  • Middle school students
  • - Grad students
  • - Parallel conversation is easy
  • Erasing makes reconstruction hard
  • Tone, expressions, gestures are easy
  • Speaking is fast
  • - ...

Present
Neutral scaffolding Easy things should remain
easy, hard things should become less hard.
Future
How do people collaborate online?
  • - Motivated
  • Improving problem-solving skills
  • Improving communication skills
  • Increasing content knowledge
  • Works for unlimited numbers of participants
  • PoW-Wow! (AIM)
  • - Grad students (Blackboard)

Positive scaffolding Make it easy to do the
right thing, and to learn what that is.
  • - Parallel conversation is hard
  • Typing is slow
  • Tone, expressions, gestures are hard
  • ...

11
Positive scaffolding
Make it clear where theyre supposed to go
easier to go there more difficult
to go somewhere else.
12
How do people collaborate face-to-face?
  • Middle school students
  • - Grad students
  • - Parallel conversation is easy
  • Erasing makes reconstruction hard
  • Tone, expressions, gestures are easy
  • Speaking is fast
  • - ...

Present
Neutral scaffolding Easy things should remain
easy, hard things should become less hard. People
should be able to find collaborators.
Future
How do people collaborate online?
  • - Motivated
  • Improving problem-solving skills
  • Improving communication skills
  • Increasing content knowledge
  • Works for unlimited numbers of participants
  • PoW-Wow! (AIM)
  • - Grad students (Blackboard)

Positive scaffolding Make it easy to do the
right thing, and to learn what that is. People
should be able to find appropriate
collaborators.
  • - Parallel conversation is hard
  • Typing is slow
  • Tone, expressions, gestures are hard
  • ...

13
Exploring How People Collaborate
  • So far we did some experiments to get a feeling
    for this
  • Face-to-face
  • Fall 03 In a middle school classroom, we
    observed a face-to-face lesson
  • Winter 04 Taxicab Geometry session in Gerrys
    class (university level)
  • Online
  • Winter 04 3 online sessions in Gerrys class
  • Winter Spring 04 20 PoW-wow! sessions

14
What Factors Affect Collaboration?
Environmental Factors Group Attributes Individual Attributes
Math Problems - Difficulty - Resource availability - Learning goals
15
F2F Experiment I - Sharswoodgroup formation
  • In the middle school classroom, we observed a
    face-to-face lesson in which students were
    grouped by their classroom teacher.
  • Students were asked to self-assign typical
    cooperative learning roles (reporter,
    facilitator, recorder).
  • Results They did not continue to use the roles
    as they worked together.

16
F2F Experiment II TaxiCab Geometry Sessions
  • Student surveys were used to form groups
  • Decisions were mainly based on availability of
    students for synchronous communication.
  • Students were not highly motivated
  • Depending on their math knowledge and problem
    solving skills, each group followed very
    different approaches.

17
F2F Collaboration in General
  • Easy to coordinate discussion, taking turns
    etc.
  • Effective communication channels, can benefit
    from gestures, body lang. etc.
  • - Resource limitation, discussed ideas are
    volatile, could be forgotten etc.
  • - Access to information resources is limited

18
Our Experience with Online Experiments In Class
  • Groups were initially grouped randomly for the
    first online session.
  • For the second two virtual problems groups were
    the same as in taxicab sessions. (longevity)
  • Groups used Blackboard software (shared
    whiteboard, synch chat, equation editor)
  • Groups did better as they became familiar with
    the software and their group members
  • Facilitation instructions
  • Inscribed-Circle Tangent-Square
    Ducks-in-a-row

19
Our Experience with Online Experiments PoW-Wow!
  • Collected information
  • Age
  • Grade
  • Gender
  • Math class
  • Knowledge about math
  • Knowledge about technology
  • How often they join a Pow-wow
  • Group size
  • Original goal of 3-4 students
  • Later goal of 3-5
  • With small numbers of registrants, groups were
    usually small

20
PoW-Wow! - Facilitation
  • In initial Pow-wows, instructions were given
    within the chat room. Later general instructions
    were printed only on the problem page.
  • Goal basic, clear information
  • Script Facilitator Information

21
PoW-Wow! - Recruitment
  • We have promoted the Pow-wows on the Math Forum
    site
  • Problem of the Week index page
  • Algebra and Geometry problem pages
  • Instant Messages from MFpowwow to see if
    registrants are serious and if past participants
    are coming back
  • We contacted some active PoW submitters

22
PoW-Wow! - Statistics
  • 20 Pow-wows
  • 37 different participants
  • 7 repeating participants (2, 3, 3, 4, 4, 6, 11)
  • 64 never-shows (some registered more than once
    some participants were no-shows at times)
  • VMT facilitators joined 4 chats to fill space

23
PoW-Wow! - Getting Return Visitors
  • Problems
  • Time zones, home schedules, other homework
  • Kids who register dont show up
  • A few rude participants
  • Software?
  • Purpose not clear?
  • Whats in it for the participant?
  • Socializing, chatting
  • Math help

24
Online Collaboration in General
  • - Coordination is difficult (taking turns,
    following ideas etc.)
  • - Limited communication channels
  • Hard to share your work (e.g. diagram)
  • Typing issue
  • Resources, easy keep a log of the discussion
    for future reference
  • Math resources Can benefit from online
    searches to retrieve necessary math info

25
What Factors Affect Collaboration?
Environmental Factors Group Attributes Individual Attributes
Math Problems - Difficulty - Resource availability - Learning goals Activity structure (roles) Software Interface - Affordances - Usability of the system Facilitation Group Size Member composition Longevity Cohesion Math skills - Math background - Problem solving skills Social skills - Communication style - Linguistic skills Technical skills - Familiarity with tech Availability Learning style Personality Motivation/Confidence Familiarity with tools/collaboration.
26
Some Desirable Outcomes of Small Group
Collaboration in Our Context
  • Mastering problem solving (logical reasoning)
    skills
  • Mastering communication skills, becoming better
    collaborators
  • Developing mathematical thinking logically
    linking topics learned in class to solve a
    problem
  • Asking insightful questions
  • Raising different viewpoints, perspectives
  • Paying attention to other members thoughts and
    needs providing feedback, help
  • Critiquing other members ideas in a constructive
    way
  • Learning from mistakes, making corrections/refinem
    ents with the help of other members
  • Intertwining of perspectives through a process of
    negotiation collectively constructing a solution
    to the problem

27
To get to the desirable situation
  • We need to find out how we should set the
    parameters effecting the collaboration.
  • I.e. we need to answer questions like
  • How we should form our groups?
  • What sort of software tools do we need to provide
    scaffolding?
  • What sort of facilitation/help features can we
    build into the system?
  • What sort of problems should we use?

28
Approximating Parameters
  • Answering previous questions requires us to
    approximate the values of key parameters
    (especially those regarding skills of group
    members)
  • Possible data sources
  • Self-assessment data obtained from surveys
  • Observed performance in previous sessions (if
    such historical info is available)

29
Automation Issues
  • We expect to serve 100s of users around the globe
  • Due to the projected scale of the system we need
  • a reasonable group formation scheme
  • an automated facilitator agent (handle group
    formation, providing feedback etc.)
  • a scheme for forming/updating user profiles
  • updating user profiles according to observed
    performance

30
A simple framework for collaboration...
Present Future ?
Sharing drawings, resources is awkward. Sharing drawings, resources is fast and easy. Remove this obstacle.
Typing is slow, error prone. Other input modes are supported. Remove this obstacle.
Students dont seem to understand problem reduction. Tracking and coordinating sub-problems is facilitated by the environment. Provide this structure.
Hypotheses already rejected can resurface. Tracking confirmed or rejected hypotheses is facilitated by the environment. Provide this structure.
Limited perspectives lead to circling, stuckness. Multiple perspectives increase alternatives. Form groups more effectively
Mismatch in knowledge levels leads to excessive catch-up discussions. Compatible knowledge levels support facile exploration of problem space. Form groups more effectively
In wiki...
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