RavenstoneUK - PowerPoint PPT Presentation

Title: RavenstoneUK


1
(No Transcript)
2
Ravenstone-UK
Ravenstone
CIM
VSA
3
About Ravenstone-UK

• Founded in 1993.
• Over the last 12 years Ravenstone-UK has
  developed a unique blend of claims management and
  accident investigation.
• Field Force of 200 Investigators and 60 Support
  Staff at Ravenstone House.
• Investigators are indigenous to the areas in
  which they are employed.
• Ravenstone provides a national investigation
  service.
• ISO 90012000 Quality Assurance.

4
Ravenstone Services
Insurance Claims Investigations
Identity Investigations
Fraud Analysis Technology
Commercial Detection Investigation
Ravenstone Skills
Police Interrogative Techniques
Track Trace Skills
Video Spectral Analysis Metallurgical Analysis
Forensics, Cognitive Interview Techniques
Ravenstone Associations
In House
Law Society
Inland Revenue
CIM
VSA
Police
Alarm
ABI
CUE(PI)
5
Ravenstones Customers
Motor Insurers
Marine Insurers
Household Insurers
Travel Insurers
ATE Insurers
Self Insurers
Local Authorities
Solicitors
Some of our clients
Hastings Direct Cox Claims Catlin MiB Royal
SunAlliance Arriva Enterprise Rent-a-Car HBOS NIG
Capita Abbey National Frizzell Zurich Euroassist R
JP Commodore Ensign Highway
Town Country Privilege Transcare Solutions Hill
House Hammond Van Ameyde Wallis Broker
Direct Crowe Torch Motor Markel Motor
Practical Car Van Rental Tesco Motor Elephant
UK ClaimTec Liverpool Victoria USAAF Silverbeck
Rymer Keoghs Halliwell Landau
Admiral Direct Line Norwich Union AXA Fortis Allia
nz Cornhill RAC The AA Equity Red Star
6
Ravenstone Case Study 1

• Motor Theft
• Client Motor Insurer
• Case Policyholder reports theft of car from
  garage forecourt.
• Ravenstone Investigation Initial Interview
  raises suspicions of Ravenstone Field
  Investigator. Car claimed to have been locked.
  Key forensic/metallurgical examination showed no
  wear. In Ravenstone re-interview, claimant admits
  leaving key in ignition.
• Outcome Motor Insurance Company avoid 25,000 as
  claim successfully repudiated using Ravenstone-UK
  report.

7
Ravenstone Case Study 2

• RTA Liability
• Client Motor Insurer
• Case Third Party claimed that the Motor
  Insurers Policyholder had pulled out into his
  path. The Third Party claimed full liability and
  recovery from Motor Insurers.
• Ravenstone Investigation Ravenstone Field
  Investigator found that the Third Party had
  caused the accident as he was overtaking
  stationary traffic on his approach to the
  junction. As there was no independent witness,
  Ravenstone-UK provided road detail evidence to
  support Ravenstone Investigators findings.
• Outcome Armed with Ravenstone-UKs evidence an
  80/20 settlement in favour of the client was
  achieved, saving 12,000.

8
Ravenstone Case Study 3

• Third Party Track Trace
• Client Motor Insurer
• Case Third Party provided false identification
  following causing an RTA involving Motor
  Insurers Policyholder.
• Ravenstone Investigation Ravenstone desk
  database detection used to locate the Third Party
  from clues provided from information given.
  Ravenstone Field Investigator interviewed the
  Third Party to confirm his involvement and
  assesses recovery prospects.
• Outcome Motor Insurer recovered 2,000.

9
Ravenstone Case Study 4

• Household Claim
• Client Household Insurer
• Case Policyholder claimed burglary and theft of
  contents.
• Ravenstone Investigation Ravenstones local
  investigators interviewed the claimant,
  neighbours and local stolen goods receiver.
  Forensic studies of receipts undertaken. At least
  part of claim was shown to be fraudulent.
• Outcome Insurance claim reduced by 1,800.

10
Ravenstone Case Study 5

• RTA
• Client Solicitors for Motor Insurer
• Case Insurers Policyholder claimed accident in
  hired vehicle with 7 passengers, all claiming
  injuries, as well as 6 occupants of the Third
  Party vehicle.
• Ravenstone Investigation Identity and other
  cross check analysis raised suspicions of
  Ravenstone Investigators, database and vehicle
  history enquiries preceded a Ravenstone
  Investigators interview of the Policyholder and
  Witness.
• Outcome Ravenstone provided evidence of
  deception/fraud and the claim was withdrawn,
  saving the insurer 50,000.

11
Ravenstone Case Study 6

• ATE Insurance Fraud
• Client ATE Insurer
• Case Bulk analysis of 40,000 claims.
• Ravenstone Investigation Ongoing...

12
(No Transcript)
13
Some Ravenstone Successes
14
Some Ravenstone Successes
15
Some Ravenstone Successes