Title: Real Time: The Next Major Advance in Agency Workflow Presented by the all industry Real TimeDownload
1Real Time The Next Major Advance in Agency
Workflow!Presented by the all industry Real
Time/Download CampaignThe webinar will begin
shortly!
2Jeff Yates ACT Executive Director
3Participating on the call and Using GotoMeeting
- Using GotoMeeting
- You will see the presentation on your desk top.
- If you have a question, please type it into the
Question and Answer log. We will either respond
to questions at designated times throughout the
session, or at the end.
4Cal Durland ACORD AUGIE facilitator
5Cyndy Smith Agent and Campaign Co-Chair
6Lisa Parry Becker Agent and Campaign Co-Chair
7Todays Agenda
- Agent Implementation and Advocacy
- Real Time, Download Explanation
- Industry Initiatives
- Next Steps for Agents and Brokers
8The Real Time Campaign is
- A communication and advertising campaign designed
to boost awareness among agencies and carriers - Not selling a particular technology
- In most cases, Real Time is already included in
agency systems at no additional cost
9Real Time is
- The ability to click on a button from a client
file in your agency management system or
comparative rater for immediate access to carrier
information on that client. - The transaction may be a quote, billing inquiry,
claim inquiry/loss runs, policy view,
endorsements or a request for information. This
approach provides a single workflow for servicing
or quoting.
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11Applied Rating Demo
12RT Quote Example
13RT Quote Example
14AMS Direct Bill Inquiry Demo
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19Number of Carriers using Real Time
20Vendor Links to their Real-Time Download
Carrier Lists
- Applied Systems
- http//us.appliedsystems.com/agency-management-sys
tems/carrier-interface/ - http//us.appliedsystems.com/downloads/RealTimeRef
GuideCL.pdf - Ebix
- http//www.ebixasp.com/rtidemo/rticarriers.html
- http//www.ebixasp.com/ebixaspHelp/ASP_DOWNLOAD_CA
RRIERS_12-2-2008.pdf - FSC Manager
- http//www.mi-assistant.com/
- SIS (Strategic Insurance Software)
- http//www.sisware.com/certification.aspx
- Vertafore (Transactnow)
- http//www.amsservices.com/section2a.cfm?article_l
evel2_category_id7article_level2a_id310 - http//www.amsservices.com/resources/files/65/AMS
20TransactNOW20Carrier20Partner20List.pdf - Xdimensional Nexsure
21Additional Insights
- Agents save time and money with Real Time even if
its not offered by all of their carriers. - Slow carrier real-time implementations can be
fixed. Report the issue to your carrier. - Work with your vendor and User Group to improve
functionality.
22www.getrealtime.org
23www.ACTtech.org
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25Download
- Electronic transmission of insurance transactions
(e.g., policy, commission, claims) in ACORD
standard format from the carrier to the agency
management system - Provides roundtrip of data back into the agency
management system following a real-time
transaction - Enables customer servicing, cross-selling, agency
management reports and real-time transactions
26Growth in Download Agent-Carrier Pairs
27Commercial Lines Download
- Industry Response
- Priority for user groups, vendors, carriers, ACT
and AUGIE - New minimum AL3 data requirements for BOP,
property, GL, auto and workers comp - Improved certification and testing
- AUGIE CL Download Implementation Guide
28Its Working!
- More agencies are using Real Time and asking
their companies for it - Companies with Real-time quoting see increase in
quotes and business - Where carrier reps promote their real-time
capabilities, there is more agency usage - Companies are moving from scripting to use of
faster ACORD XML transactions
29Not Started?
- Review the Real Time Implementation Guide
- Visit your vendors real-time Web page to learn
how to turn Real Time on - Check the page for contact and trouble shooting
information - Consult your carriers real-time pages and
ACTtech.org for current Real Time functionality - Inquiries first, then quoting and endorsements
30Getting Employee Buy-in!
- Monitor your usage
- Focus on your new employees
- Retrain your employees
- Find the individual that embraces it
31Current Real Time Users
- Monitor your carriers for new real-time
functionality. Then implement it! - Ask your other carriers for Real Time.
- Ask your current real-time carriers to expand
their offerings. - Provide feedback on needed improvements.
- Require employees to use Real Time monitor
activity provide incentives for usage.
32The Bottom Line
- Real Time represents our future. Its a superior
workflow that will keep us competitive. - The longer it takes agents and carriers to come
onboard, the longer well have the inefficiency
of running parallel workflows. - We finally have the opportunity to realize the
agents vision of single-entry, multi-company
interface.