UnrulyDisruptive Passengers

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UnrulyDisruptive Passengers

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Canadian Aviation Regulations (CARs) Refusal to transport. Reporting of incidents ... Cabin Safety Webpage. http://www.tc.gc.ca/aviation/cs-sc/ Susan Greene ... – PowerPoint PPT presentation

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Title: UnrulyDisruptive Passengers

1
Unruly/Disruptive Passengers
2
Unruly/Disruptive Passengers

Background
Working Group
Working Group Recommendations
Conclusion

3
Background
4
Background

Every passenger has a right to be transported
safely without being subject to threat by other
passengers
In the late 1990s, the need for a Working group
was identified
In 1998, the Working Group on Prohibition
Against Interference with Crew Members was
established.

5
Working Group
6
Members

Members of the Working Group included
Transport Canada
Air Operators
Labour Groups and Associations
Police
Royal Canadian Mounted Police (RCMP)
Department of Justice
Human Resources Development Canada
FAA

7
Objectives

Define instances of abusive and unruly passenger
behaviour
Determine the need for a Zero tolerance
policy
Recommend an effective strategy to reduce
incidents of interference with crew members

8
Working Group Recommendations
9
Public Awareness Campaign

Inform the public to the dangers of interference
with crew members
Zero tolerance campaign for interference with
crew members
Ticket Stuffers
Posters

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Regulatory Amendments to Canadian Legislation
14
Criminal Code of Canada, Canada Labour Code or
Aeronautics Act

Ease the initiation of proceedings against unruly
passengers
Strengthen the motivation for starting such
proceedings
Penalty that can be imposed in response to
disruptive behaviour on board an aircraft

15
Canadian Aviation Regulations (CARs)

Refusal to transport
Reporting of incidents (statistics)
Procedures to prevent and manage incidents of
interference with crew members
Contents of Company Operations Manual and Flight
Attendant manual
Training

16
Refusal to Transport

An air operator will be able to refuse transport
to a person if their actions or statements
indicate that they present a risk to the safety
of the aircraft, persons or property.

17
Refusal to Transport

Current situation
Airlines can refuse to board or transport any
passenger as part of a commercial transaction
No regulatory requirement

18
Refusal to Transport

What this proposed change will address
Consistency
Requirement for procedures
Prevention in boarding unruly passengers
Accountability to all staff.

19
Reporting of Incidents

Air operators will have to establish procedures
to ensure that occurrences of interference with a
crew member are reported

20
Reporting of Incidents

Current situation
Voluntary reporting of incidents
Data not accurate
No regulatory requirement

21
Reporting of Incidents

What this proposed change will address
Reporting 4 levels of Interference
Establishment of reporting procedures
Submission of data
Record keeping
Centralized tracking
Transport Canada to analyze data

22
Procedures to Prevent and Manage Incidents

Air operators will have to put procedures in
place to prevent and manage incidents of
interference with crew members.

23
Procedures to Prevent and Manage Incidents

Current situation
Air Operators develop own procedures in
accordance with Advisory Circular
No regulatory requirement

24
Procedures to Prevent and Manage Incidents

What this proposed change will address
Definition
Incorporation of procedures in manuals

25
Contents of Company Operations Manual and Flight
Attendant Manual

Specify procedures in the Air Operators Company
Operations Manual and Flight Attendant Manual for
managing unruly passenger incidents.

26
Contents of Company Operations Manual and Flight
Attendant Manual

Current situation
No regulatory requirement

27
Contents of Company Operations Manual and Flight
Attendant Manual

What this proposed change will address
Regulatory requirement to document procedures in
manuals

28
Training

Description of contents of initial and annual
training to be provided by air operators to
affected employees on interference with crew
members.

29
Training

Current situation
Air Operators develop own training in accordance
with an Advisory Circular
No regulatory requirement

30
Training

What this proposed change will address
Regulatory requirement for training of crew
members
Communication of procedures to crew members

31
Conclusion
32
Conclusion

Both airline and union representatives are in
favour of these changes.
The Zero Tolerance publicity campaign, will help
educate passengers as to their rights and the
implications of displaying unruly behaviour.

33
Conclusion

Easier proceedings against Unruly/disruptive
passengers will hopefully reduce incidences of
interference with crew members.
Non-disruptive passengers, as well as crew
members, will be protected from the distress and
danger caused by disorderly or riotous conduct on
the part of other passengers.

34
Conclusion

These changes will be consistent with the
international response, as led by the
International Civil Aviation Organization (ICAO),
to the growing problem of disruptive passengers.

35
Cabin Safety Webpage