dia de la madre

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The missing Ingredients in Implementing
Health Informatic systems

Manal Ali Ghandour Managing partner Middle East
Management Consultancy
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1. The Most Cost Effective Element to include in
implementing health systems

Relevant Medical Knowledge
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Industry analyst group IDC found that in an
average 40-hour work week, a knowledge worker
spends Approximately 25 percent of his or her
time searching for information and another 25
percent evaluating it

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For a full-time employee earning 60,000 annually
(28.85 per hour) thats nearly 30,000 per year
per employee. An average institution with 100
Knowledge employees loses 3,000,000.0 per year

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Drug Info ZOKOR
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2. Formative Evaluation

A Critical Component in EHR Implementation
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It can be simply explained as what is expected
from implementing the project in formats of
metrics (KPIs), results and ROI
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There is little understanding of the value of
formative evaluation among many health care
facilities now facing the need to implement EHR
systems Julie J. McGowan, PhD, MA, MLSa,,
Caitlin M. Cusack, MD, MPHb,d and Eric G. Poon,
MD, MPHc,d publication 01/14/08
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The Technology itself - Poor Choice of
technology - Reliability - Standards and
interoperability - Customized tradeoffs -
Usability and usefulness - User friendly - Is
throughput time acceptable? - If turnaround time
of orders is considered a priority?
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• Organizational Issues
• End-users must efficiently and effectively use
  any system, but they have different skill level
  in technical aspects
• Organizational aspects should be evaluated
  before starting the implementation
• -Current process and workflow assessment
• -Readiness to adopt new technologies
• -Belief systems

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• Organizational Issues
• The pre-implementation evaluation accomplishes
  two things.
• It engages users in the implementation process
  and can garner buy-in among all future system
  users by soliciting feedback and acting upon
  suggestions.
• It can be used to identify any organizational
  constructs that could serve as roadblocks to
  successful implementation

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• Financial Impact
• - Direct Cost
• Hidden or indirect costs as as the staff time
  involved in successful implementation.
• Safety and quality savings
• Quality of care
• Customer experience, internal and external

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Any Question
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Thank You
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