Virtual Management

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Virtual Management

• Laura Ricci, M.B.A.
• 1Ricci LLC

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Agenda

• Tale of Two Teams Gerianna and Tallahine
• Virtual Relationships
• Virtual Management Principles
• Virtual Communication
• Virtual Managers
• Virtual Problem Solving
• Costs of Competence

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How can I help you?

• _______________________________
• _______________________________
• _______________________________
• _______________________________
• _______________________________

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• From Jerry Grisham
• Sent Tuesday, June 1, 2000
• To Gerianna team
• Subjectprogress on materials test
• -------------------------------------
• The test on alacam and beradim proved that alacam
  will be the preferred material. Beradim melted
  before the pressure point of 210 degrees. Next,
  we need to subject alacam to the cold and density
  tests.
• ACTION NEEDED Ann, could you send the
  requirements to all of us? Tom, please find a
  slot with the lab for the next set of tests and
  let us know when to be ready.
• It would be great to have materials selection
  complete by the 20th so I can try to get on the
  board agenda for procurement on the 30th.
• Thanks!

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• From Tom Illian
• Sent Wednesday, June 2, 2000
• To Gerianna team
• Subject materials test
• -------------------------------------
• Chill test June 15.

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• From Jerry Grisham
• Sent Thursday, June 3, 2000
• To Tom Illian
• CC Gerianna Team
• Subject materials test
• -------------------------------------
• Tom,
• What time will the test take place? Do we need to
  supply lab assistance?
• Is the density test scheduled? If so, when should
  we expect to deliver the samples?
• Do they have a backlog for reporting results?
  Could you let us know when we should expect their
  report?
• It would be great to have materials selection
  complete by the 20th so I can try to get on the
  board agenda for procurement on the 30th.
• Thanks!

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Choose the Team to Join

• Tallahine Team
• Gerianna Team

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Laura Ricci, Virtual Manager 17 yrs

• Inc. Magazine named her Web Strategist of 2002
  (one of 15 nationwide)
• Author of 12 Views from Womens Eyes Managing
  the New Majority
• Supporting Good People Doing Great Things since
  1996
• Change agent, turnaround specialist inside five
  organizations for prior 19 years.

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Laura Ricci

• Geeky considers Palmphone and T1 necessities
• Avid Swing Dancer
• Likes trying new things
• Bakes great pies
• Moved to Wisconsin for the weather!

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Ft. Belvoir Team Slides
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Virtual Relationships

• M.A.S.H. and Col. Potter

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• Met an old friend and picked up where you both
  left off?

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• Maintained a Virtual Relationship with someone
  for more than 4 months?

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THE BAD NEWSThe usual methods are losing ground

• Phone
• Snail mail
• Travel

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THE GOOD NEWS You canmanage better with less
effort

• Improve Schedules
• Enhance Response
• Save Time and Money

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More GOOD NEWS Its being done every day

• 20 million procurement
• 3 projects
• 26 member global team

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Virtual Management Principles

• No one is as smart as everyone.
• Transparency
• Rapport

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Rapportrapport \ rap-po(?)r n Relation esp
relation marked by harmony, conformity, accord or
affinity

• The Emotional Bank Account
• the amount of trust thats been built up in a
  relationship. The feeling of safeness you have
  with another human being.
• Stephen R. Covey Seven Habits of Highly
  Effective People

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Building Relationships

• Our magic wand

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Building Rapport
(Credibility Repetition) x Human Moment
Rapport

• The magic wand we all use

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• Virtual Communication

• The Tools we use

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Jeff Bezos, CEO Amazon.com

• E-mail in general is a very useful feedback
  mechanism. Thats because e-mail turns off the
  politeness gene in human beings. People are more
  willing to be rude and truthful by e-mail than
  they ever would be in person or over the phone.

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Robert A.M. Stern, Architect

• Even though I enjoy face to face discussions, I
  find that people are more direct when
  communicating by email or fax.

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Matrix of Communication/Technology
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Matrix of Communication/Technology
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Virtual Managers

• Surprise Stars to watch for

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Andy Grove, Intel
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Bill Gates, Microsoft
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Tom Landry, Dallas Cowboys
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Vince Lombardi, Green Bay Packers
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Surprise Stars

• Introverts rather than Extroverts

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Two aptitudes of successful Virtual managers

• Introverted vs. Extrovertedpersonalities
• Auditory vs. Visual perceptual modalities

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Perceptual Modality Plays a Role

• Four modalities
• Visual
• Auditory
• Kinesthetic
• Tactile

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Perceptual Modality
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How many ways are there to identify Perceptual
Modality?

• ____

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The Geeks Prevail
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Extrovert Visual (Site Mgr)

• Strengths
• Extracts nuance from seeing
• Modifies message
• Energized
• Influences with charisma, wide range of
  influence

• Weaknesses
• Bored by distance communication
• Writing skills less favored
• Uncomfortable working alone

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Introvert Auditory (Virtual Mgr)

• Weaknesses
• Bored with group interaction
• Relies on substance to influence others
• Range of influence is limited to those with whom
  they workclosely

• Strengths
• Extracts nuance from hearing and reading
• Constructs, sends, then analyzes response
• Good writing skills
• Comfortable with distance communication
• Works well alone

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• Virtual Problem Solving

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The Toy Blocks Exercise
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The Toy Blocks Exercise

• How did we do?

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The Toy Blocks Exercise

• Specific steps required for fastest route to
  problem solving
• Inventory
• Establish ground rules
• Create language
• Frequent feedback
• Develop protocols on the job
• Transparency

www.1Ricci.com
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Nolte meeting Protocol

• Agenda
• Environment
• Meeting start - check-in.
• Wins!
• Outcomes
• Finalize Agenda

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IBM Team Rules

• Common Understanding
• Clarify Roles
• Ground Rules
• Know Team Members
• Communicate Often

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Gerianna Team Protocols

• Team Introductions
• Member slides
• Email
• CC vs TO
• Subject line prefix
• ACTION NEEDED

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A Big Barrier to Success is the Cost of
Competence
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Virtual Management

• A People Problem, not a Technology Problem

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Questions and Answers
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Virtual Management

• Laura Ricci, M.B.A.
• 1Ricci LLC