Developing a Quality System Implementation Plan

1
Developing a Quality System Implementation Plan

• ACROD Queensland
• Quality Project

2
Workshop Outline

• Welcome and introductions
• Purpose
• Update on the Disability Sector Quality System
• Introduction to the planning template
• Developing the plan
• Developing the budget

3
Purpose

• To support service providers to develop a
  detailed, well costed plan to implement the new
  quality system
• To ensure that the mission and core values of the
  organisation drives their quality system
• Confirmation of certification date

4
Update on the Quality System

• DSQ resources
• ACROD resources
• Financial assistance
• Readiness Reckoner
• Submission of implementation plan
• NB trigger is submission, not approval of the
  plan
• Multi-stakeholder steering groups

5
Introduction to the Template

• 3 sections
• Introduction
• Trigger questions for each component
• Plan and budget
• NB Budget pages do not need to be submitted to
  DSQ but are critical for plan to be implemented
  effectively

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Ideally, the plan would

• Reflect the mission and core values
• Demonstrate a clear intention to involve
  stakeholders (ongoing)
• Be realistic and fully costed
• Be aligned with other business activities (e.g.
  strategic plan, HR plan, financial plan, HACC
  assessment etc)

7
Features of a good plan

• As a group, identify 4 or 5 criteria for
  evaluating your draft plan at the end of today's
  workshop

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Getting Started

• Summarise your mission and core values how are
  you different from any other organisation
• Mark out your timeline with monthly intervals
  
  work backwards from your estimated certification
  date
  

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Getting started

• Who are we?
• Where are we going?
• What does the system mean for us?
• What resources do we need to implement and
  maintain our system?
• What processes do we have in place for involving
  stakeholders?
• How does the system fit with other requirements?

10
Consider..

• What are the key activities/milestones you have
  identified?
• What are the priorities?
• What are the potential obstacles?
• What are the opportunities?

11
Establishing your system

• What does a quality system framework look like
  for your organisation?
• What processes do you need to have in place for a
  quality management system?

12
Consider

• What are the key activities/milestones you have
  identified?
• What are the priorities?
• What are the potential obstacles?
• What are the opportunities?

13
Service User Assessment

• How will you undertake a service user assessment?
• How will you collect and analyse results?
• How will you use the information in a timely,
  effective way?
• How and when will you share the results?

14
Consider..

• What are the key activities/milestones you have
  identified?
• What are the priorities?
• What are the potential obstacles?
• What are the opportunities?

15
Self-Assessment

• Who will co-ordinate the self-assessment?
• Have you established evidence to be collected?
• How will you conduct the self-assessment?
• When will you begin?
• How and when will you share the results?
• Who will be involved how will they be supported?

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Consider..

• What are the key activities/milestones you have
  identified?
• What are the priorities?
• What are the potential obstacles?
• What are the opportunities?

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Continuous Improvement

• How will you check youre doing what you say
  youre doing?
• How will you ensure your continuous improvement
  plan is timely, effective and regularly reviewed?
• How will you keep track (and evidence) of
  continuous improvement?

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Consider..

• What are the key activities/milestones you have
  identified?
• What are the priorities?
• What are the potential obstacles?
• What are the opportunities?

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External audit

• How will you choose an auditor?
• How will you prepare for an audit?
• How will you keep stakeholders informed before,
  during and after?

20
Consider

• What are the key activities/milestones you have
  identified?
• What are the priorities?
• What are the potential obstacles?
• What are the opportunities?

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Developing a budget

• Training stakeholder forums (consider external
  facilitators, venue, catering, equipment hire,
  handouts etc)
• Newsletters/mail outs/information systems
• Wages/backfill (policy/procedure development,
  training, planning and review activities)
• Outsourcing activities
• Involvement in planning networking activities
  etc

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Resource/funding options

• Existing resources (e.g. aligning training and
  induction budget with implementation plan)
• Existing activities (e.g. adding quality as an
  agenda item to staff and committee meetings,
  existing stakeholder forums newsletters)
• Outsource to learning and development providers
  (economy from sharing with other agencies)
• Financial assistance from DSQ

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Plan evaluation

• Evaluate the draft plan and timeline in
  accordance with the criteria developed earlier
• Adjust plan as required

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Next Steps

• Present draft plan to relevant others for
  feedback and ratification e.g.
• Staff
• Management committee
• Other stakeholder groups (e.g. steering group)
• Submit plan (with or without budget) to DSQ
• Communicate the plan to all stakeholders
• Follow through with plan complete scheduled
  reviews

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Need more information or support?

• Contact your local Community Resource Officer
• Contact the ACROD team on 3357 4188
• Visit the ACROD quality website on
• www.acrodqldquality.net.