SOC Operations Overview

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Running EMnetTutorial
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EMnet allows critical information to be
transmitted almost instantly. 
But if your computer is turned off or left
unmonitored, you may not find out about a
time-sensitive message until its too late!
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Its crucial that EMnet

• is left on, with EMnet runningso that you wont
  miss critical messages

• is in a place where it can be seen and heardso
  that youll know - when a message arrives -
  that the system is running correctly

• has working speakersso that youll hear when
  alerts arrive

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How to know that EMnet is running correctly
The satellite icon in the system tray tells you
whether EMnet is on and functioning properly
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How to know that EMnet is running correctly
The satellite icon should be blinking.
A blinking satellite icon means that the EMnet
program is active and running. If the satellite
icon stopped blinking, that would indicate the
program may be frozen.
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How to know that EMnet is running correctly
The satellite icon will usually be green. Green
indicates full connectivity.
For satellite-based accounts, a green dish
indicates that the EMnet computer has full
connectivity with both the satellite and the
internet.
For internet-based accounts, a green dish
indicates that the EMnet computer has full
connectivity with the internet.
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How to know that EMnet is running correctly
The satellite icon may occasionally turn yellow.
Yellow indicates partial connectivity.
A severe storm in your area that causes your
satellite dish to lose connection with the
satellite will cause the icon to turn
yellow. Your account will automatically switch
to an internet-only account as a backup, and will
continue to send and receive messages normally.
When the weather clears and the dish is able to
see the satellite again, your icon will turn
green to indicate full connectivity has been
restored.
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How to know that EMnet is running correctly
The satellite icon may occasionally turn yellow.
Yellow indicates partial connectivity.
If your computer loses connection with the
internet but not the satellite itself, your
satellite icon may turn yellow. You will still
receive messages through the satellite but
since your dish is a receive-only dish, your
station will not be able to send messages, or
confirm to other stations that you have received
messages. Have your IT department restore your
internet connection as soon as possible.
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How to know that EMnet is running correctly
Should the EMnet computer lose connection with
both the satellite and the internet, the icon
will turn red.
In the event that the local network in your
building goes down, preventing your computer from
connecting with either the satellite receiver or
the internet, the dish will turn red. Should
this occur, have your IT department restore your
LAN as soon as possible! You will receive no
messages until connectivity is restored!
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In the event that your satellite icon turns
yellow or red and you are not sure why, please
contact Comlabs Tech Support!
Phone [phone]
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Help with EMnet
In addition to the EMnet PowerPoint
Tutorials, you may also download the EMnet
Users Manual from Comlabs web
site www.comlabs.com
The Users Manual includes more technical
information than is found in these tutorials.
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You have now completed the Running EMnet Tutorial
Thank you for your time!If you have further
questions, please contact GEMA at 404-635-7088 or
1-800-TRY-GEMA
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