South Plains College Information Technology Office

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South Plains CollegeInformation Technology Office
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Contents

• POISE Campus Connect Guide
• Policy on Computer Network Use and
  Email/QVT/Campus Connect Request Form
• Campus E-mail Configuration
• Track IT! Work Order System
• Valor DSL Service

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POISE Campus Connect Guide

• South Plains College
• Information Technology Office

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Campus Connect Introduction

• The POISE Campus Connect Student Information
  System (SIS) is designed to enable access to
  POISE TFS files and registration procedures via
  the internet.
• Campus Connect is a web browser interface to web
  server based programs utilizing a two-tiered
  design. Campus Connect provides web browser
  access to current versions of POISE application
  functions. With the exception of add/drop
  functions, students who are currently enrolled
  have read-only access to information specific to
  them at their convenience.
• Features include
• Web Registration
• Current Class Schedule
• Grade Report
• Check Course Availability
• View Financial Aid Package and Document Tracking
  Information
• View Unofficial Transcripts
• PIN Maintenance
• View Account Status Pay by Credit Card
• View Degree Audit Functions
• View Demographic Info
• Please contact Olga Lozano at olozano_at_spc.cc.tx.u
  s or call extension 2601 if you do not have a
  QVT/VAX account set up or experience any
  difficulities.

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Campus Connect

• New User QVT/VAX Accounts Set your own password
• Open QVT/VAX
• Type in your user name
• Type in your assigned password (same as your
  username)
• It will then prompt you for a new password type
  your new password (6 characters or longer)
  retype for verification
• Exit out of QVT/VAX or F10
• Follow the below steps now that you have
  established a VAX account with a new password.
• Now that you have a QVT/VAX account established
  or a existing user follow the steps below.
• Open Internet Explorer (DO NOT USE NETSCAPE)
• Select Faculty and Staff at the South Plains
  College homepage and then select Campus Connect.
• Log in with your QVT/VAX username and password.
• NOTE The command ALT and TAB will take you to
  other application screens that you have open on
  your PC.

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Campus Connect Main Menu

• Course Availability
• Select the Term and Course Department and click
  on the SUBMIT tab.
• Allows you to view Courses, Term, Course Title,
  Days, Start Time, End Time, Campus, Instructor,
  Credits, and Open Seats.
• Course Roster
• Select the Term and click on the SUBMIT tab.
• Produces class roster for specified class with
  Student ID and Fullname.

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Student Advising Menu

• Regt/Add/Drop Courses
• Select the Term and click Choose New Course or
  Department tab.
• Select the Department and Term code and click on
  the SUBMIT tab.
• Choose the Class that is requested and click on
  the Add tab. The specified course will be
  displayed on the upper right corner with the
  option of DROP if needed. NOTE If this is a
  change of schedule there will be new charges
  incurred as a result of adding courses.
• Class Schedule
• Select Term Code and click on the SUBMIT tab.
• Produces students Course, Term, Course Title,
  Days, Start Time, End Time, Location, Instructor,
  Credits.
• Grade Report
• Select Term Code and click on the SUBMIT tab.
• Produces the Course ID, Term, Course Title,
  Grade, Attempt, Earned, Points
• Course Availability
• Select the Term and Course and click on the
  SUBMIT tab.

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Policy on Computer Network Use
Email/QVT/Campus Connect Request Form

• South Plains College
• Information Technology Office

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Campus E-mail Configuration

• South Plains College
• Information Technology Office

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Email Settings

• You can set up your computer to send and receive
  Email through a POP3/IMAP4 account on SPCnet when
  you receive email account information from the
  Information Technology office. In most cases,
  your login ID and Email username are the same.
  By default, this is your first initial and last
  name combination up to 8 characters. Specially,
  if your name were John Kauffman you would be
  assigned a login account of jkauffma (no n at
  the end). You would use your login username to
  access Email and please note that it is in all
  lowercase. In all cases, you will be able to
  receive Email using your first initial last name
  combination _at_ spc.cc.tx.us.
• With this background information, you can seek
  out a computer with a network connection to
  access your Email account by using one of the
  following three methods Netscape Communicator,
  Webmail, or QVT. The following pages are
  step-by-step instructions on how to access all
  three methods. Most people prefer to use
  Netscape Communicator to access their Email but a
  client such as Eudora or Outlook will work as
  well. To configure these software packages you
  would use the following settings using the name
  of John Kauffman as the example
• User Name John Kauffman
• Login-ID Username jkauffma
• Email Address jkauffma_at_spc.cc.tx.us
• SMTP Server mail.spc.cc.tx.us
• POP3/IMAP4 Server mail.spc.cc.tx.us
• South Plains College also offers home dial-up
  access to SPCnet and the internet from any
  computer with TCP/IP and a PPP dialer.
  Currently, there is no charge or support for this
  service. All configuration details are given on
  the following website ---- http//www.spc.cc.tx.us
  /support
• Please contact Olga Lozano at olozano_at_spc.cc.tx.u
  s or call extension 2601 if you have any
  difficulties or need your password changed.

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Netscape Communicator Settings
Method One
Identity

• Open Netscape Communicator
• Go to Edit then select Preferences
• Double click Mail Groups or Mail or
  Newsgroups
• Click Identity
• Type your full name under Your Name
• Type your Email address under Email Address
• If you would prefer that people send replies to
  another Email address, you should place that
  Email address in Reply-to-address.
• You can fill in Organization if you like, but
  it is not necessary.
• If you would like to have a signature card on all
  the Email you send, click Edit Card and fill in
  the information.
• Click OK
• Click on the Mail Servers option
• Type mail.spc.cc.tx.us in the Outgoing mail
  (SMTP) server field.
• Type your Login-ID Username (Login-ID assigned
  that appears on your mail account information
  sheet) in the Outgoing mail server user name
  field.
• Click OK
• If mail.spc.cc.tx.us is NOT an option under
  Incoming Mail Servers
• Click on Add

Mail Servers
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Netscape Communicator Cont.

• Click on the Edit button on the right.
• Click on the General tab.
• Select IMAP or POP Server as the Server Type.
• IMAP It is a preferred method when accessing
  Email from multiple locations.
• POP3 Stays on the PC locally
• Type your Login-ID Username in the User Name
  field.
• If you are the only person with access to the
  computer upon which you are setting up
  Communicator, you might want to check Remember
  password. The first time you check your Email,
  Communicator will ask you for your password, and
  as long as you dont change your password on the
  system, it will not ask you again.

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Internet Web BrowserMethod Two

• Open Netscape Communicator or Internet Explorer
• At the browser type without quotations
  https//webmail.spc.cc.tx.us
• Type in your Login-ID Username
• Type in your password
• Click Log in

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QVT/TermMethod Three

• Go to Windows Start Button
• Select ProgramsgtgtgtQvtnetgtgtgtTerminal
• Select FilegtgtgtOpen
• Type without quotations mail.spc.cc.tx.us at
  the Host Name or IP Address box
• Click OK
• Type in your Login-ID Username
• Type in your Password
• At the prompt type without quotations PINE and
  return
• Select Option L for Folder List
• Return on Inbox
• Highlight the email you wish to open by using
  your arrow keys and return
• Select a command at the bottom menu to go to any
  other options

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Track IT! Work Order System

• South Plains College
• Information Technology Office

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Work Order System

• 1. Open Internet Explorer
• 2. Login to the Track IT! System at
  http//support.southplainscollege.edu/tiweb
• 3. Track IT! Will automatically create a user
  account for you upon entering a Username
  Password of your choice.
• 4. Click Submit
• 5. The confirm password dialog box appears,
  asking you to confirm the password you entered.
  Type the password again to confirm the password.

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Work Order System
On the Track IT! Web options drop-down menu you
can either make a new work order request or view
your previous request which will allow you to
view the status, assigned technician, and the
resolution to your work order. 7. Click New
Request on the left side menu to open a blank
work order form. Type your work order
information in the appropriate fields in the Add
Work Order box. Summary Short description of
your request Requestor Name of person making
request Campus What campus and extension Type
Type of request Priority Priority of the
request Due by Requested completion
date. Description Details of your
request. 8. Click SAVE A request
confirmation dialog box will prompt that your
request has been successfully submitted or
modified. 9. Click OK
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Valor DSL Service

• South Plains College
• Information Technology Office

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Valor Telecommunications of Texas, LPValor DSL
Service

• In an effort to bring high speed, off campus,
  Internet access to our Faculty and Staff, South
  Plains College has partnered with Valor Telecom
  to offer DSL service in Levelland. With this
  offering, you will connect directly into the SPC
  network. SPC will remain your ISP and all
  services you enjoy with your modem connection
  will be available through the DSL connection.
• You will be required to purchase DSL service
  from Valor at 30/month (plus activation and
  equipment as outlined below), but, you will
  continue to receive Internet Access through SPC
  free of charge. The contract below details the
  service offering from Valor.
• If you currently have a second phone line that
  you use only for your computer, this DSL
  connection could replace that phone line. Take
  this into consideration when factoring the costs
  involved.
• Please note that DSL service is not currently
  available in Levelland. However, with SPC
  expressing interest in providing DSL service to
  employees, Valor has made the commitment to order
  the necessary equipment to provide DSL. The more
  SPC employees who show interest, the faster the
  service will be available. Please do not
  hesitate. If you are interested, complete the
  form below and return it to me immediately.
• If you have any questions about this service,
  either technical or administrative, please send
  me an email. Thanks!
• Tim
• Tim Winders
• Associate Dean of Information Technology
• Email twinders_at_spc.cc.tx.us

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DSL Service Agreement

• 1. Billing name and address
• Name
• Address
• City
• State
• Zip
• 2. Is your billing address the same as the
  address of the location that you want DSL
  service?
• Yes No
• If no, please provide the address of the
  location where you want DSL service installed
• Name
• Address
• City
• State
• Zip
• 3. Contact telephone number ( )
• 4. This agreement requires the customer to
  maintain Valor DSL service for a minimum of one
  year from the date of installation.

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DSL Service Agreement

• 8. In addition to the type of computer you use,
  the availability of DSL service from Valor
  depends upon where you receive telephone service
  and the characteristics of your telephone line.
  Valor has developed a qualification process that
  tests your individual telephone line for
  compatibility with DSL service. We use our
  customer records to test your telephone line for
  common characteristics that are known to
  interfere with DSL service. You will not be
  charged for DSL service or equipment if testing
  reveals that your telephone line will not support
  DSL service.
• Even if Valor initial testing indicates that
  your telephone line qualifies for DSL service, it
  is possible that additional physical tests may
  reveal compatibility problems on your telephone
  line that were not identified in our initial
  testing.
• If Valor determines through either the loop
  qualification process or additional testing that
  you do not qualify for DSL service, you will be
  notified immediately and your order will be
  cancelled.
• If you terminate your DSL service before the
  one-year contract length has expired, you still
  owe Valor for a full year of service at the
  monthly rate for the service to which you
  subscribed.
• In the event that Valor does not obtain signed
  and binding contracts which have not been
  cancelled within 30 days of execution for the
  provision of DSL for a total of at least 75 lines
  that meet the technical requirements for
  installation DSL service in your serving
  exchange, this agreement shall terminate with no
  further liability or obligation on your part.
• You may cancel this agreement by sending written
  notice to Valor within 30 days of the date you
  execute this agreement. Please send the
  cancellation to (Please check with Tim Winders
  to make sure your order has been sent to Valor
  first).
• Valor Telecom DSL Provisioning
• Toll free fax number 1-800-869-9389
• I understand that by signing this agreement, I
  am undertaking an obligation to purchase DSL
  service from Valor for at least one year at the
  prices and terms outlined above.