AccuServ Call Management

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AccuServ Call Management

• Business Call Management software

Housing Association Local Authority Contractors
Responsive Breakdowns Repairs
Gas Servicing CP12 Module
Partnership Open Book Contracts
Schedule of Rate Contracts
3 Star Contracts
Private Work
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AccuServ Call Management

• Business Call Management software

Warehouse Stock Control
Van Stock
Purchase Orders
Invoice Per Job
Invoice per Job Type (single Invoice, Multiple
Properties Jobs)
Includes Transport Personnel Modules
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AccuServ Call Management

• Job Control Screen

Traffic light colour scheme to warn of jobs going
over Target Date
Constrain by Contract Priority Job Types
Zoom to Job detail
Print Job Summary and Detail
View Property History
Search by Customer Order Number, Property Address
etc.
Summary View of Job Status
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AccuServ Job Control Screen
Red means the Job is Overdue, Amber means it will
go overdue tomorrow, Yellow is OK
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AccuServ Call Management

• Gas Servicing (CP12) Control Screen

Traffic light colour scheme to highlight overdue
CP12
Constrain by Contract Service Year
Show No Access 1, 2 3
Show Service Letters 1, 2 3
Generate Service Letters Jobs
View Contract Statistics (Current CP12, Total No
Access 1, 2 3 etc.)
Summary View Contract Status
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AccuServ Service (CP12) Control Screen
Green Job No. means site visit booked, Red means
site visit booked, but scheduled date has passed
Red CP12 Date means property is no longer
compliant action must be taken
Number of No Access Service Letters are
displayed
Contract Statistics e.g. Number of properties
with current CP12
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AccuServ Call Management

• Bulk Assign / Diary System

Traffic light colour scheme to highlight overdue
Jobs
Colour Scheme to show operatives not available
(holiday/sick, half/full day)
Rapid allocate/re-allocate work in bulk
Print Job Sheets daily manifest of work
Zoom Job Detail
Constrain by work type, area, contract etc.
Property History View Print
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AccuServ Bulk Assign/Diary
Constrain Work by Contract, Area, Job Type,
Problem
Operatives in Red are booked Off for the whole day
Re-allocate work at the click of a button
Print Job Sheets, Manifest, Property History
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AccuServ Call Management

• Reporting System

Over 100 standard Reports
KPI Reports
First Fix Reports
Detailed Summary Job Reports
Property History
Servicing CP12 summary detailed
All reports written in Crystal Reports from
Business Objects
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AccuServ KPI Report
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AccuServ First Fix Report
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AccuServ Service (CP12) Summary
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AccuServ Call Management

• InterNETalia Limited

Formed in 1997
Current - 13 employees in Ireland and UK
400,000 Turnover year ending April 2005
Investment by Enterprise Ireland
Customer Base with estimated turnover of 150m
Also involved in Stock Control sophisticated
Web Site development
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AccuServ Sample Customers

• AE Williams - Responsive multi trade working for
  London Boroughs of Harrow, Lambeth and Kensington
  Chelsea, Mordon, Hyde Housing, English Churches
  and Anchor - 18 million turnover - 250
  operatives, 50 subcontractors, 50 PAYE
•  
• BHE (Bolton) Limited - Responsive Gas breakdowns
  and servicing working for Wigan Council, Guinness
  Trust, Contour - 8 million turnover - 65 Gas
  engineers and plumbers, all PAYE
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• Pre-Heat Limited - Responsive Gas breakdowns
  and servicing working for Borough of Poole,
  Wokingham Council, Sovereign Housing, Raglan
  Housing and Ministry of Defence - 4.5 million
  turnover - 45 Gas engineers, all PAYE
•  
• VHL Limited  - Responsive Gas breakdowns
  and servicing working for London Borough of
  Harrow and Paddington Church Housing Association
  - 3.5 million turnover - 35 gas engineers, all
  PAYE
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• TEMS GAS -   Responsive Gas breakdowns
  and servicing working for Peabody Trust and
  Family Housing - 1 million and 10 gas engineers,
  all PAYE.

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Other Customers

• AccuMet
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• Cogne UK Limited  - Stainless and Tool Steel -
  12 million turnover - 40 staff
• GH Cookes Limited - Stainless and Tool Steel - 7
  million turnover - 22 staff
• Elders Limited - Stainless Steel - 5 million
  turnover - 18 staff
• Orion Alloys - Stainless and Aluminium - 4
  million turnover - 12 staff
• London Metals - All Metals - 1.5 million
  turnover - 8 staff
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• Web and bespoke work
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• Addison Lee PLC - Quality car and people carrier,
  largest privately owned private hire company in
  the uk, InterNETalia developed their web based
  booking engine, www.addisonlee.com
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• Magee's of Donegal - producers of high
  quality Irish Tweed - InterNETalia developed the
  web shop at www.mageeshop.co.uk
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• Curzon Components (part of the Baxi Group) -
  Heating Spares Stockholder - developed heating
  spares superstore, access to over 250,000 lines
  of heating spares www.curzoncare.co.uk
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• HCCF - heating spares stockholder - as for
  Curzons www.hccfspares.co.uk
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• Donegal Tourism - www.donegaldirect.ie We are the
  established service providers for the tourism
  industry in Donegal, with many of the hotels and
  restaurants linked to the Donegal Direct site,
  and hundreds of people updating the sites via xml
  links to their own web sites.