A Multicultural Strategy for Villaggio Sant Antonio Canberra

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A Multicultural Strategy for Villaggio Sant
AntonioCanberra

• Tony Crivelli
• Chairman,
• Villaggio Italiano Limited

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• Italian foundation of Villaggio
• Current CALD residents profile
• Meeting their needs
• Villaggios multicultural strategy

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Italian Origins of Villaggio SantAntonio

• An Italian businessman and an Italian priests
  vision
• Incorporated as Villaggio Italiano in May 1980
• Opened in November 1991 with 25 beds

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Italian Origins of Villaggio

• one single person should not feel lost an
  inspiration for a multicultural vision

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Current CALD residents origins

• Residents from 19 different culturally and
  linguistically diverse groups (April 2007)
• Biggest representation
• Australian (40)
• Italian (8)
• English (6)
• Chinese (2), Ukrainian(2), Dutch (2), Latvian
  (2), Lithuanian (1), Finnish (1), German (1),
  Czechoslovakia (1), Scottish (2),Vietnamese (2),
  Philippines (1), Greek (1), Sri Lankan (2),
  Maltese (1), Malaysian (1), Turkish (1)

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CALD residents at Villaggio

• other CALD groups who have resided at Villaggio
• Burmese, Kurdish, Hungarian, Bulgar, Slovenian,
  Estonian
• Since 2001 the number of CALD groups have varied
  between a high of 20 and a low of 15
• CALD residents in this period have varied between
  45 and 57 of residents

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Villaggios Mission

• To operate non-profit, culturally diverse aged
  care facilities providing residence for aged
  persons with a variety of needs, catering for
  residents of every race, colour and creed,
  respecting each residents spiritual or religious
  beliefs, and aiming to provide such spiritual and
  pastoral care as residents generally desire by
  the provision of suitable places of worship

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Villaggios Mission

• noting that Villaggio was established by members
  of the Italian community for the benefit of aged
  citizens of Italian descent, maintain links with
  the Italian community by retaining an Italian
  flavour and traditions, while operating within a
  culturally diverse environment
• to adopt the principles of social justice,
  namely human dignity, the common good,
  subsidiarity and solidarity and to maintain a
  link with the Catholic Church as Villaggios
  primary sponsor.

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CALD special needs

• the many cultural factors that we take into
  account (from D Rowland, 2007)
• Language and communication
• Religious observance
• Support systems
• Dietary needs and preferences
• Roles within the family
• Traditions and norms

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Meeting CALD special needs

• Commitment by Board and CEO to a multicultural
  environment and care
• Adoption of aging in place
• Dedicated Diversional Therapist
• Team of four Activities Staff
• Care staff from NESB backgrounds
• Volunteers

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Our activities to meet CALD special needs

• Assessment of leisure and lifestyle
• Physical and cognitive
• Social and emotional
• Spiritual and cultural
• Educational
• Sport, craft, games, creativity, nature, music,
  outings, other

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Our activities to meet the special needs

• Language and communication
• Staff of NESB
• Families
• Volunteers

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Our activities to meet the special needs

• Religious observance
• Religious dates and events
• Places of worship
• Commemoration (Memorial Service)

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Our activities to meet the special needs

• Support systems
• Sports activities
• Ethnic song and dance
• Cultural mornings and afternoon teas
• Armchair travel
• Inter-facility visits
• Visits to cultural events

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Our activities to meet the special needs

• Dietary needs and preferences
• Based on information from Admission process
• Kitchen services will provide as required
• Families' assistance
• Special cultural festivities food

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Our activities to meet the special needs

• Roles within the family traditions
• Psychology of home to residential care changes
• Respect culturally appropriate behaviours

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Our strategic approach

• Focus is on tailoring services to individual
  needs
• Longer term view of capability, resources and
  priorities
• Strategic planning days involving aged care
  industry facilitators and major stakeholders

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Proposed Strategies

• Aim to be the multicultural service of choice in
  the ACT and region providing a continuum of
  community and residential care to the CALD
  community. Continue and improve
• access to religious/spiritual services
• dietary and food preferences
• recruitment of appropriate bilingual staff and
  volunteers
• cross cultural training for staff
• liaison with relevant ethnic organisations
• commitment to the Partners in Culturally
  Appropriate Care (PICAC) program

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Vision

• Our distinctive vocation is to provide the
  highest possible quality of care to aged members
  of the community within a nurturing and joyful
  environment, with leisure and appropriate
  lifestyle.

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• SERENITAS IN OCCASIO