Rachel Cooke

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Rachel Cooke
Knowledge Management Getting Started at Surrey
and Sussex Healthcare NHS Trust
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Getting Started

• 2000 Intranet Working Group
• Spring 2002 KM Group
• July 2002 Sheila leaves
• Nov 2002 Rachel arrives

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Getting Started

• They really mean it!

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Getting Started

• Steering Group
• Champions
• IMT Board

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Getting Started

• Culture
• Skills
• Content
• Infrastructure

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Getting Started

• Do we
• Share our knowledge
• Know who has the knowledge
• Have access to it when we need it
• Learn from the knowledge
• Get encouragement to do these?

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Getting Started

• Lunch and Learn
• Virtual Workspace
• E-Learning Strategy
• Freedom of Information
• Patient Information Kiosks
• ..
• Evaluation of Database

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Getting Started

• Measuring the Impact
• Strategy
• Policy Document

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Getting Started

• Expert
• in
• Knowledge
• Management
• ?

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Knowledge Management

• Ensuring that people (staff
• patients) have the
• right knowledge, at the
• right place and at the
• right time.