Jacob Bangsgaard

1
The European effort on e-Commerce

• Jacob Bangsgaard
• International Cooperation Manager
• ERTICO, Brussels

2
ERTICO

• ITS-Europe - promote and support the
  implementation of ITS in Europe
• 99 partners (e.g. Nokia, Finnra)
• ITS World Congress - Madrid
• European ITS development (ITS architecture, TMC,
  DAB, eSafety, Speed alert, Hazardous goods,
  Preventive safety, e-Call, Tracking-Tracing,
  Galileo, In-vehicle open telematics platform,
  Digital mapping, RCI, Digital Tachograph,
  International Cooperation, e-Logistics etc.)

3
e-Europe (2002-2005)

• Main objectives
• ...to stimulate services, applications and
  content, covering both online public services and
  e-business
• ... underlying broadband infrastructure and
  electronic security

4
e-Europe

• Action Plan
• Provide a favourable environment for private
  investments and the creations of new jobs, to
  boost productivity, to modernise public services,
  and to give everyone the opportunity in the
  global information society.

5
e-Business

• Before Support exploding demand
• Now Enhancement of e-Business to increase
• Competitiveness
• Productivity
• Growth

6
The impact of ICT on B2B and B2C
7
e-Business

• Challenges for SMEs
• how to improve understanding and skills for
  e-business especially at managerial level
• how to improve availability of e-business
  solutions
• how to promote the effective participation of
  SMEs in business networks and electronic
  marketplaces

8
e-Commerce in EU companies
Source Eurostat
9
Making e-commerce purchases
Source Eurostat
10
Making e-commerce sales
Source Eurostat
11
Information Society Technologies

• Call Networked business and government
• ...develop ICTs supporting organisational
  networking, process integration, and sharing of
  resources. This shall enable networked
  organisations, private and public, to build
  faster and more effective partnerships and
  alliances, to re-engineer and integrate their
  processes, to develop value added products and
  services, and to share efficiently knowledge and
  experiences.

12
Information Society Technologies

• Call Products and Services 2010
• technologies and methodologies for the
  optimisation of value creation processes in
  manufacturing, facilitating seamless knowledge
  and information flow between suppliers and users
  as well as novel approaches to customisation,
  fulfilment, logistics and maintenance.

13
Projects

• EXPIDE Extended Products (e-business solutions)
  in Dynamic Enterprises
• Technical Research Centre of Finland
• EDRUL e-commerce enabled Demand Responsive
  Urban Logistic
• Mobisoft OyMobile Data Software
• WONDERMAR II Wide Open Information Network for
  Development and Research in Maritime Industries
• Kvaerner Masa-Yards Inc.
• Napa Oy, The Naval Architectural Package

14
Finnish companies organisations

• EDI Management Finland Ltd
• Kvaerner Masa-Yards Inc.
• Napa Oy, The Naval Architectural Package
• Linea Consultants Ltd.
• Mobisoft OyMobile Data Software
• Tampere Technology Centre Ltd.
• Otaniemi Science Park Ltd.
• Technology Incubator in Lahti
• Finnish Geodetic Institute
• Technical Research Centre of Finland

15
The e-Thematic project

• Objectives
• To support the European industry in optimising
  business opportunity through improved customer
  satisfaction (1999)
• To make recommendations on future research
  priorities and to promote the networking of
  stakeholders(2003).

16
e-Thematic approach

• Network of international e-logistics stakeholder
  to define research opportunities for
  e-fulfilment.
• Dissemination of finalised/ongoing European and
  national research activities.
• Three year activity - started in July 2002.

17
e-Thematic tasks

• Clustering of existing European research projects
  in the field of e-logistics and e-fulfilment
• Identification of emerging applications and
  technologies
• Identification of good practice examples from
  the industry and the research sector
• Formulation of a common approach for the future
  European research on e-fulfilment.

18
Partners

• Buck Consultants International, Belgium
  (Coordinator)
• ERTICO, Belgium
• Allagraf, UK
• British International Freight Association, UK
• Brunel University, UK
• European Car Transport Group of Interest, Belgium
• European Federation of Inland Ports, Belgium
• ILiM, Poland
• SCOR Training Center, The Netherlands
• ShipServ Ltd, UK
• Thomas Miller Co Ltd, UK
• WebHouse, Denmark

19
Defining e-fulfilment
e-Fulfilment is in very brief terms the delivery
of the product promised by the e-business or

• e-Fulfilment defines that part of e-business
  which aims at efficiently and effectively
  integrating a companys back-office processes,
  activities and functions arising from order
  capture through to final delivery to the
  customer.

20
B2C e-Fulfilment
Home delivery
Customer
Order capture
Financial verification
Order management
Order release
Stock verification
Back office
Internet-enabled front office
21
Challenges in e-fulfilment

• RTD
• To define research/good practice focused on the
  obstacles and challenges for fully integrated
  e-fulfilment applications recommendations for
  RTD.
• B2C e-fulfilment
• Providing the right product, at the right place
  at the right time
• To distribute small quantities to consumers in
  their home location
• Interaction with traditional transport related
  bottlenecks.

22
Networking activities

• The project provides the opportunity to exchange
  know-how and enhance discussions on innovative
  solutions among research organisations,
  e-logistics experts, and policy makers.

23
Cluster activities

• Two Clusters have been defined till now where the
  participants exchange information topics related
  to e-logistics and e-fulfilment. All stakeholders
  are invited to join this activity to obtain and
  share information on European good practices and
  obstacles for an optimal use of e-logistics.

24
Defined Clusters
2 clusters B2B and B2C 3 layers per cluster
B2B B2C

• EU/US cooperation
• Business models
• Technology applications
• Emerging technologies

• Good Practices
• Business models
• Technology applications
• Emerging technologies

• Applications and technologies
• Business models
• Technology applications
• Emerging technologies
• Glossary

25
Dissemination tools

• Creation of the e-Thematic website

www.e-thematic.org
26
Enter your projects in the database
27
Register for the newsletter
28
How can you participate

• Participate in the clustering activities and/or
  in the e-Thematic seminars to share your views
  with other network members and gain valuable
  insights on the latest developments in the world
  of e-logistics and e-fulfilment.
• Use the website to contribute with information
  and to obtain knowledge on activities relevant to
  you.

29
Contact information

• Jacob Bangsgaard
• ERTICO ITS Europe
• j.bangsgaard_at_mail.ertico.com
• Tel [phone]