What is QUEST

1
What is QUEST?

• QUEST, (Quality UnEmployment System
  Transformation)
• Is a major DUA initiative
• It is both a business and technical project
• We are modernizing our business process
• We are modernizing our technology
• It encompasses all Revenue Functions (Phase 1)
• Registration, Employer Account liability,
  Quarterly Tax Filings, Payments, Collections and
  Field Audit
• It will address all Benefits Functions (Phase 2)
• We are working with a major Consulting Firm who
  has proven experience in Unemployment Insurance
  (UI) and a proven UI Technical Solution
  BearingPoint

2
Why Are we Doing QUEST?

• Over the past several years, DUA has identified
  two key drivers
• We need to keep pace with the changing needs of
  our clients and customers
• Automation, Ease of Use, Access
• We need to modernize our business process and
  technology
• Efficient Processes, Effective Technology

3
Whats New

• Today
• Employers file Quarterly detailed wages with DOR
• Employers file Quarterly UI Tax Forms with DUA
  (Unemployment Insurance and Unemployment Health
  Insurance)
• Tomorrow
• Employers will file a single Quarterly detail
  wage and tax filing with DUA

4
Key Features

• QUEST will provide the following
• Secure access and secured data
• 256 bit encryption
• Access security
• On-line help features
• Links with explanations and definitions
• Pop-up descriptions (scroll over feature)
• Save feature allows return to where you left
  off
• Disability Act features

5
When will it occur?

• The Project officially began in June of 2007.
• Planning, Requirements, Business Process Design
  for Revenue is complete
• Application Design is near completion
• Application Testing will begin Feb. 2009
• We are planning full deployment in the December
  2009 Timeframe
• Phase 2 will complete in May 2011