DAMAGE PREVENTION QUALITY ACTION TEAM

1
THE NATIONAL DIG SAFELY CAMPAIGN
Herb Wilhite Cycla Corporation Dig Safely Team
Support
2
TAG LINES

• ARRIVE ALIVE!

3
TAG LINES

• ONLY YOU CAN PREVENT FOREST FIRES!

4
TAG LINES

• BUCKLE UP!

5
TAG LINES

• Dig Safely.TM

6
Dig Safely Team (formerly Damage Prevention
Quality Action Team)

• Formed in October 1996 -- Partly in Response to
  Edison, NJ Gas Line Accident
• Joint Govt/Industry Quality Action Team
• Gas Liquid Pipelines
• Large Small Gas Distribution Systems
• State Federal Regulators
• Professional Excavators
• One-Call System Operators
• Insurance Industry
• Telecommunications Industry

7
Original Mission Statement

• To Recommend to OPS How to Best Utilize
  Available Resources to Educate the Public on the
  Prevention of Damages to All Underground
  Facilities. A Successful Program Will Result In
• Enhanced Levels of Safety to the Public
• Reduction of Environmental Damage
• Improved Service Reliability
• ! Original Mission Has Been Accomplished !

8
Issues Considered by Dig Safely Team

• What Campaigns were Effective
• Who were the Target Audiences
• What were the Campaign Messages
• How Should a Campaign be Conducted
• Who Should Conduct the Campaign
• Can a Campaigns Effectiveness be Measured

9
How Did We Get Here?

• Considered the Issues and Developed Dig Safely
  -- (Supported by Professional Ad Agency)
• Performed Nationwide and Regional Surveys on
  Public Awareness to Bench Mark Results
• Proved Dig Safelys Effectiveness via Three-State
  Pilot Campaign
• Worked Hard to Get Dig Safely Endorsed and
  Implemented as The National Damage Prevention
  Education Campaign
• Continuing to Promote Dig Safely

10
Identified Audiences

• Categorized Into 4 Basic Groups
• 80
• Professional Excavators
• Public Works/Highway Employees
• Facility Owners
• 20
• General Public

11
Established Baselines

• Nationwide Survey (1997)
• Focused on Awareness of Underground Facilities
  and Damage Prevention
• Results Available to Public on Web
• Regional Surveys in Support of Pilot Campaign
• Pre Post-Campaign Surveys (1998)
• Results Available to Public on Web

12
Survey Findings

• High Awareness of Confidence in One-Call --
  Indicates Successful Promotion of One-Call Over
  Past 25-30 Years
• General Public is Aware of Underground
  Facilities, But Not Too Concerned About Safety
• Professional Excavators Are Concerned About
  Safety Reported High Usage of One-call
• PW/Highway Employees Rely on One-Call to the
  Exclusion of Supplementary Damage Prevention
  Measures

13
Survey Findings

• Professional Excavators of All Types Consider
  High-content Materials More Effective Than More
  Generic Media
• Facility Locate Accuracy Timeliness Are
  Critical to One-call System Effectiveness

14
Survey Findings - Implications

• Education Initiatives Should
• Maintain Existing Levels of One-call Awareness
• Educate on What the One-Call System Offers
• Educate All Stakeholders on the Need for
  Supplemental Damage Prevention Measures
• Additional Efforts Should Be Made to Look at
  Other Aspects of Digging Practices and System
  Efficacy Issues hence -- the Common Ground Study
  and Formation of the Common Ground Alliance

15
Dig Safely Pilot Campaign

• Area - GA, TN, VA
• Contiguous geographically
• Different sizes of one-call centers
• Year-round excavation climate
• Different types of damage prevention laws
• mandatory membership w/enforcement (VA)
• mandatory membership w/o enforcement (GA)
• voluntary membership except for gas w/o (TN)
  enforcement -- (has since changed)

16
Dig Safely Pilot Campaign

• Post-Pilot Survey Findings
• Use of Damage Prevention Measures Beyond the
  One-call Increased
• Awareness Use of One-Call Systems Increased --
  Gauged by One-Call Center Call Volumes
• Damages Reported by Professional Excavators
  Decreased
• Outside Force Damages Reported by Facility Owners
  Decreased

17
3rd Party Damages/Gas Decreased

• Tennessee - 17.8 Decrease (4 Natural Gas
  Companies)
• Georgia - 4.2 Decrease (1 Natural Gas
  Company)
• Virginia - 8.2 Decrease (All Natural Gas
  Companies)

As reported by the state one-call centers
18
ITS MORE THAN CALL BEFORE YOU DIG
19
The Dig Safely Message

• Call Before You Dig
• Wait the Required Amount of Time
• Respect the Marks
• Dig with Care

20
New Mission Statement - 2000

• The Mission of the Dig Safely Team is to promote
  Dig Safely as the nationally recognized campaign
  to enhance safety, environmental protection, and
  service reliability by reducing underground
  facility damage.

21
Dig Safely -- Evolution
Call Before You Dig Await the Required Amount of
Time Respect the Marks Excavate (Dig) with
Care Safety is Everyone's Responsibility
22
(No Transcript)
23
Some of the Many Organizations Officially
Endorsing Dig Safely.

• U. S. DOT, Office of Pipeline Safety (OPS)
• Southeastern One Call Systems (SOCS)
• National Telecommunications Damage Prevention
  Council (NTDPC)
• One Call Systems International (OCSI)
• National Utility Contractors Association (NUCA)

24
Organizations Officially Endorsing Dig Safely.

• National Association of Regulatory Utility
  Commissioners (NARUC)
• American Petroleum Institute (API)
• Association of Oil Pipe Lines (AOPL)
• American Gas Association (AGA)

25
Additional Organizations Adopting or Supporting
Dig Safely.

• Texas RR Commission
• Phillips Pipe Line Company
• Equilon Pipeline Company
• Greater Columbus (Ohio) Damage Prevention
  Council
• ATT
• BellSouth
• Pacific Bell
• Level 3 Communications
• Qwest (U. S. West)

• WorldCom
• Southwestern Bell
• Sprint
• Underground Focus Magazine
• Many Others

Members represent gas, electric, communication,
and one-call industries, and municipalities.
26
One-Call Systems Adopting or Supporting Dig
Safely.

• Alabama One-Call
• ARKUPS (Arkansas)
• Blue Stakes (Utah)
• Colorado UNCC
• Utilities Protection Center of Georgia
• Sunshine State One-Call (FL)
• Louisiana One-Call
• Miss Dig (Michigan)
• New York City One-Call
• UFPO (New York)

• North Carolina One-Call
• OUPS (Ohio)
• Oregon UNC
• Pennsylvania One Call
• Tennessee One-Call
• TESS Texas One-Call
• Washington UNC
• West Virginia One-Call
• New Jersey One-Call

27
One-Call Systems Adopting or Supporting Dig
Safely.

• Diggers Hotline /Wisconsin
• USA/South (California)
• USA/North (California)
• Gopher State One-Call (Minnesota)

• Oklahoma One-Call
• Missouri One-Call
• Dig Line - Idaho

28
Web Sites

• http//www.digsafely.com
• http//ops.dot.gov/damage.htm
• http//www.cycla.com/opsiswc

29
The Gift That Keeps On Giving

• Dig Safely Implementation Manual
• Over 350K of Creative Effort
• Manual and Graphics Available Free
• Distributed to Hundreds of Organizations and
  Individuals To-Date
• Use of Dig Safely Results In
• Increased Awareness
• Greater Safety
• Fewer Hits Fewer Losses and Repair s

30
Customizing the Campaign
Note The original dig safely graphics/artwork
files were produced in Macintosh format for
Professional print shop use. Direct conversion
JPEG files for use on PC-based software
applications are also available free of charge
and may be downloaded from the Dig Safely
Web-site.
31
Poster
32
Bill Stuffer
33
Print Ads
34
Letterhead

• Use For
• Company Correspondence
• Any Correspondence About Your Campaign
• News Releases

35
Brochure State Law Card
36
Coming Soon to Your VCR . . .

• The New Dig Safely Video has been created and is
  available -- Contact your One Call Center
• Active Participation
• Dig Safely Team Members
• AGC Safety Representative
• NUCA Safety Representative
• Questions?

37
Another Way to Promote Dig Safely -- ENFORCEMENT
38
Tennessees Underground Damage Prevention
Law
Training Program Produced and Implemented
by Tennessee Regulatory Authority
39
Tennessees Underground Damage
Prevention Law
Tennessee Regulatory Authority Glynn Blanton,
Chief, Gas Pipeline Safety Division Jon Wike,
Counsel Vicky Nelson, Administrative
Assistant Tom Woosley, Trainer/Engineer
40
Tennessees Underground Damage
Prevention Law

• Purpose of Program
• To increase awareness of the safe and legal
  procedures for excavating in the State of
  Tennessee.
• Help to promote a higher level of public safety,
  protection of underground utilities and the
  services they provide, and...
• ...to prevent this ?

41
Tennessees Underground Damage
Prevention Law
Chattanooga Gas Company - Outside Force Damage,
March 24, 1998
42
National Campaign on Damage Prevention

• Call before you dig.
• Wait the required time.
• Respect the marks.
• Dig with care.

43
Reportable Communication Cable Outages July 1998
to June 1999
FCC data on communication outages provided by
Facilities Solutions Team
44
Natural Gas Distribution Pipeline Incident
Summary, Jan. 1 to Dec. 31 1999

Office of Pipeline Safety annual reports filed by
all natural gas pipeline operators
45
Tennessees
Underground Damage Prevention Law Section
65-31-101 through 65-31-113

• Revised effective July 1, 1999
• Expected results
• Law enforcement officers will be able to take
  responsible action to prevent accidents and
  damage from occurring on underground facilities,
  when complaints are filed against unlawful
  excavating activities.

46
Tennessees Underground Damage
Prevention Law Section 65-31-112
Enforcement of Law Local OR state law
enforcement officer OR permitting agency
inspector can issue citations. Enforcing officer
may require excavator to cease work until
compliance is achieved.
47
Tennessees Underground Damage
Prevention Law Section 65-31-112

• Penalties for violation
• Failure to comply is a Class A Misdemeanor and
  subject to a fine not to exceed 2500 and/or a
  term of imprisonment not to exceed 48 hours.
• Failure to appear in court if required for
  noncompliance is a Class B Misdemeanor punishable
  as provided in Tennessee Code Section 40-35-111.
• Willful destruction or removal of utility
  location markers is classified as Vandalism.

48
Tennessees Underground Damage
Prevention Law Section 65-31-106

• Main points of excavator compliance
• The Tennessee One-Call System Center and/or
  underground utility operators must be notified of
  intent of excavation or demolition by anyone who
  engages in any type of excavation. Notification
  must be at least three (3), but no more than ten
  (10), calendar days prior to excavation. The
  call and locate services are free.
• Once issued, locate tickets remain in force for
  fifteen (15) calendar days.
• For excavations longer than fifteen (15)
  calendar days, tickets must be renewed three (3)
  working days prior to the expiration of time on
  the fifteen calendar days.

49
Tennessees Underground Damage
Prevention Law Section 65-31-108

• Main points of excavator compliance
• If, upon arrival at an excavation site,
  excavator observes the presence of unmarked
  utilities in the area of proposed excavation, the
  excavator must make additional notification to
  the One-Call System. The excavator may then
  proceed, exercising reasonable care to avoid
  damage to the utility.
• Excavator must exercise reasonable care to
  avoid damage within the approximately four-feet
  wide safety zone around the location markers.

50
Tennessees Underground Damage
Prevention Law Sections 65-31-107 108

• Exceptions to normal compliance
• Impending emergency situations where
  circumstances are potentially hazardous to life,
  health, property, environment, or if non-repair
  or restoration of service would likely develop
  into an emergency situation within seventy-two
  (72) hours.
• Emergency situations with an imminent danger to
  life, health, or property before the standard
  procedures can be fully complied with.

51
Tennessees Underground Damage
Prevention Law Useful Information

• Contact Information
• Tennessee One-Call System
• 800-351-1111 OR [phone]
• Dig Safely National Referral Center
• 888-258-0808
• Calls and services are toll-free from anywhere in
  the United States 24 hours a day, 7 days a week.

52
Initial Request
53
Initial Request
54
Update Request
55
Update Request
56
Remember !

• Call before you dig.
• Wait the required time.
• Respect the marks.
• Dig with care.

57
Tennessees Underground Damage
Prevention Law
Please hold your questions!!
Until after the videos. Thank you!
58
Dig Safely - A Shared Responsibility

• Where are we going?
• Campaign Evolution -- Example, Survey Finding
  Facility Locate Accuracy Timeliness Are
  Critical to One-call System Effectiveness
• Continued Promotion of Dig Safely Through
  Education and Encouragement of Implementation
• Common Ground Alliance Dig Safely -- A Natural
  Evolution Bringing a Strong Educational Tool
  Under the CGA Umbrella of Damage Prevention

59
Dig Safely and the CGA, Together, Will Make a
Difference in Damage Prevention!
60
COMMON GROUND STUDYBest Practices for
Preventing Damage to Underground FacilitiesA
Landmark Study by and for the Damage Prevention
Community

• Sponsored by the US Department of
  Transportations
• Research and Special Projects Administration,
  Office of Pipeline Safety

61
SHARED RESPONSIBILITY
62
SHARING SOLUTIONS

• The Problem Damage to underground facilities
• The Need Continuous improvement in safety
  service reliability
• The Obstacle Fragmented information and lack
  of collaboration cooperation
• The Goal To reduce hits and near misses

63
SHARING SOLUTIONSThe Common Ground Study

• A landmark initiative
• A year-long collaboration of industry experts
• A comprehensive view of damage prevention
• A detailed compilation of todays best practices
• A springboard for tomorrows directions

64
COMMON GROUND
65
BACKGROUND

• Congressional mandate Transportation Equity Act
  for the 21st Century
• OPS directed to undertake a study to identify
  best practices for damage prevention
• Common Ground Report delivered to Secretary of
  Transportation on June 30, 1999

66
METHOD

• Engage the full spectrum of the damage prevention
  community
• More than 160 experts participating from industry
  and government
• Consider all aspects of damage prevention
• Each of 9 study teams focused on a specific
  dimension
• Identify, document, and agree on Best Practices
• All decisions made by consensus

67
A FULL SPECTRUM OF PARTICIPATION

• Professions/Associations
• Excavators
• Locators
• Design Engineers
• One-Call Centers
• Regulators

• Industry
• Oil Gas
• Transmission Distribution
• Telecommunications
• Railroads
• Utilities
• Electric, Water, Sewer
• Cable TV
• One-Call Systems

• Government
• Federal
• State
• Local

68
ALL ASPECTS OF DAMAGE PREVENTIONA Continuum of
Care

• Planning and Design
• One-Call
• Locating and Marking
• Excavation
• Mapping

• Compliance
• Public Awareness and Education
• Reporting and Evaluation
• Emerging Technologies

69
FINDINGS AND RESULTS

• Over 130 Best Practices identified
• Organized by activity
• Fully documented and referenced
• Written in plain English, reduced techno-speak
• Available in hard copy or online in a variety of
  electronic formats on the Web
• ops.dot.gov, www.commongroundalliance.com

70
PLANNING AND DESIGN
71
BEST PRACTICES
Identified for Three Phases

• Planning
• Design
• Bid/Construction

Planning Design
72
ONE-CALL
73
BEST PRACTICES
Identified in Four Categories

• Members and participation
• Operations and procedures
• Systems and equipment
• Performance

One-Call
74
LOCATING AND MARKING
75
BEST PRACTICES
Identified in Terms of

• Facility records and locate documentation
• Marking practices and communications
• Training and personnel requirements

Locating Marking
76
EXCAVATION
77
BEST PRACTICES
Identified in Four Categories

• Project preparation
• On-Site preparation/Ground-breaking
• Ongoing excavation
• Project completion

Excavation
78
MAPPING
79
BEST PRACTICES
Identified Mapping Issues Involving

• One-Call Centers
• Locators
• Facility Owners
• Project Owners
• Excavators

Mapping
80
COMPLIANCE
81
BEST PRACTICES
Identified in Three Areas

• Education and incentives to prevent violations
• Structured, impartial, equitable processes for
  dealing with alleged violations and assessing
  penalties
• Recovery of damages

Compliance
82
PUBLIC AWARENESSAND EDUCATION
83
BEST PRACTICES
Identified in Nine Categories

• Use of a marketing plan
• Target audiences and needs
• Use of structured education programs
• Target mailings
• Use of paid advertising
• Use of free media
• Use of giveaways
• Establishing strategic relationships
• Measuring success

Public Awareness Education
84
REPORTING EVALUATION
85
BEST PRACTICES
Identified in Terms of

• Reporting Damage Prevention Information
• Who reports and what is reported?
• How is information gathered, and by whom?
• Evaluating the Reported Information
• Who evaluates the data?
• What factors should be considered?

Reporting Evaluation
86
LOOKING AHEADEMERGING TECHNOLOGIES
87
OPPORTUNITIES IDENTIFIED
Technology Opportunities Cited for

• Planning Design
• One-Call Centers
• Locating Marking
• Excavation
• Mapping
• Compliance
• Public Education
• Reporting Evaluation

Emerging Technologies
88
LESSONS LEARNEDAND PATH FORWARD
89
COMMUNICATION IS THE KEY
Free-flowing communication allows all
stakeholders to focus on their common
goal Safety and Damage Prevention
90
COOPERATION IS ESSENTIAL -- AND IT WORKS
Everyone involved with excavation can agree on
the best way to excavate around underground
facilities to achieve

• Safe working conditions for employees
• Protection of underground facility integrity
• Effective documentation notification procedures

91
Everyone has a Stake in Damage Prevention

• Engage all stakeholders in damage prevention
  programs
• Encourage all stakeholders to report
  damage-related information
• Encourage all stakeholders to provide feedback
• Build public and industry awareness of the
  importance of damage prevention

92
Advancing the State of the Art Continuous
Improvement

• Use additional tools to evaluate the
  effectiveness of states damage prevention
  programs
• Optimize efficiency by integrating data into a
  central database
• Seek, embrace, and integrate advancing technology
  as it relates to damage prevention

93
CONTINOUS IMPROVEMENT

• Common Ground Where it Starts
• Recognizing and implementing todays best
  practices in damage prevention
• Looking ahead to tomorrows challenge for
  continuous improvement

94
TOOLS FOR TODAY

• Real-world foundation
• Learn from the experts
• Guidance and ideas for
• facility owners
• locators
• excavators
• one-call professionals
• property owners
• others

95
TOOLS FOR TODAY
Common Ground Study

• Available online
• Printed copies
• Opportunities for follow-up

96
A CONCEPT FOR TOMORROW
Damage Prevention A Shared Responsibility Commo
n Ground Alliance Sharing Solutions
97
Common Ground Alliance
Subsequent to the Common Ground Study, OPS
sponsored the Damage Prevention Path Forward
initiative. This lead to the development of the
nonprofit organization recognized as the Common
Ground Alliance (CGA). The CGA will focus and
support industry efforts to continue the
implementation and development of the Damage
Prevention Best Practices.
98
COMMON GROUND ALLIANCE
Seats on the Board of Directors

• Oil
• Private Water (not filled)
• Public Works
• Railroad
• Road Builders
• State Regulator
• Telecommunications

• Electric
• Engineer/Design
• Equipment Manufacturing
• Excavator
• Gas
• Insurance
• Locator
• One-Call

99
COMMON GROUND ALLIANCE
Working Committees Being Formed, Populated by
Membership

• Best Practices
• Research Development
• Educational Programs (includes Dig Safely.)
• Data Reporting Evaluation
• Marketing, Membership, Communications

100
COMMON GROUND ALLIANCE
Join Today!
Membership and participation are key to the
success of the Common Ground Alliance. Everyone
who cares about underground damage prevention
should join. Through the CGA, all damage
prevention stakeholders will reap the benefits of
building on the Best Practices identified by
America's damage prevention professionals in the
Common Ground Study. Stakeholder membership in
the CGA is essential.
101
COMMON GROUND ALLIANCE
Join Today!
Join online at http//www.commongroundalliance.co
m or Ask for a membership form to complete and
mail Common Ground Alliance P. O. Box 6874 Oak
Ridge, TN 37831-3577
102
(No Transcript)
103
ITS MORE THAN CALL BEFORE YOU DIG
104
Dig Safely and the CGA, Together, Will Make a
Difference in Damage Prevention!