Strategies In Developing Electronic Government : Malaysias Perspective

1
Strategies In Developing Electronic Government
Malaysias Perspective
Tan Siew Mooi Principal Assistant
Director Malaysian Administrative
Modernization And Management Planning Unit
(MAMPU) Prime Ministers Department MALAYSIA
2
Outline

• Current ICT Scenario
• E-Government
• Strategy Future Plans

Government Organization Charts
3
Federal Government Ministries
Prime Minister
Deputy Prime Minister
Transport
Home Affairs
Finance
Works
International Trade Ind.
Primary Industry
ECM
Education
Health
Defence
Agriculture
Domestic Trade
Housing Local Government
Information
Science, Tech. Environment
Rural Development
National Unity Social Dev.
Entrepreneur Development
Human Resources
Culture, Art Tourism
Land Cooperative Dev.
Foreign Affairs
Youth Sports
Women Family Development
4
State Government
Chief Minister
EXCO Committees
State Secretariat
Legal Adviser
Financial Controller
State Agencies
Branches of Federal Agencies
Land District Office
Local Authorities
5
Prime Ministers Department
Prime Minister
Deputy Prime Minister
Ministers
Chief Secretary To The Government
Deputy Ministers
Parliamentary Secretaries
Deputy Prime Minister
Deputy Prime Minister
Deputy Prime Minister
MAMPU
6
Malaysian Administrative Modernization
Management Planning Unit (MAMPU)
Director General
Information Communications Technology (ICT)
Administrative Modernization
Management Services
Policy Corporate
Sarawak Branch
Sabah Branch
ICT Security
ICT Policy Planning
E-Government Development
7
Outline

• Organisation Structure
• E-Government
• Strategy Future Plans

Current ICT Scenario
8
Current ICT Scenario

• ICT In Malaysia
• ICT Committees
• ICT Plans
• Public Sector ICT Development

9
ICT In Malaysia

• Commitment to ICT
• NITA, MSC, K-Economy Master Plan
• Public Sector continue to lead in driving the ICT
  Agenda
• ICT Investment
• MSC Flagship Applications
• Collaboration with private sector and NGOs

10
National IT Council (NITC)
Prime Minister (Chairman)
Deputy Prime Minister (Deputy Chairman)
Chief Secretary to the Government
Minister of Energy, Telecommunications Post
President CEO MIMOS (Secretary)
Minister of International Trade
Science Advisor to the Prime Minister
Adviser to the Ministry of Finance
Minister of Education
Chairman, BERNAMA
President , Putrajaya Corporation
CEO, Hitechniaga
President CEO NeuroNet (M)
CEO, Kompleks Metro Wangsa
Chairmna, National Inst. of Occupational Safety
Health
Director, Third World Network
President, Fed. Of Malaysian Consumers
Association (FOMCA)
ED, Malaysian Sheet Glass Berhad
Executive Chairman, ISIS
Executive Chairman, MDC
VC, Univeristy Malaysia Sarawak
Director, Aironet Wireless Communications Inc.
Director, Academic Development Center, UKM
CEO, Southern Bank Berhad
Director, Inst. Of Malay World Civilization,
UKM
11
Government IT and Internet Committee (GITIC)
Chief Secretary to the Government
Governor, Central Bank
Secretary General, Ministry of Information
Deputy Director General (ICT), MAMPU (Secretary)
Chief Officer on Government Security
Director General, Health Department
Secretary General, Ministry of Energy,
Communications Multimedia
Director General, Public Services Department
Director General, National Archives
Director General, Education Department
Director General, MAMPU
Secretary General, Ministry of Finance
President Chief Executive, SIRIM, Berhad
Secretary General, Ministry of International
Trade Industry
Secretary General, Ministry of Domestic Trade
Director General, Economic Planning Unit
Executive Chairman, MDC
Secretary General, Ministry of Home Affairs
Secretary General, Ministry of Science,
Technology and Environment
Director General, Implementation Coordination
Unit
President CEO, MIMOS, Berhad
Secretary General, Ministry of Defense
Director General, National Security Division
IGP, Royal Malaysian Police
12
State IT Council (SITC)
Chief Minister

• State Executive Council members
• State Government representatives
• Federal Departments representatives
• Local Authorities representatives
• Academicians
• Private Sector
• NGO

13
National IT Agenda Framework
14
Creating The MSC
15
Creating The MSC
16
EG Implementation Framework
17
Public Sector ICT Development

• Coordination Implementation Committees
• ICT Implementation
• ICT Initiatives
• ICT Environment

18
Coordination and Implementation MechanismFor
ICT Development In The Public Sector
Government IT Internet Committee (GITIC)
EG Steering Committee (EGSC)
Smart Card Steering Committee
National Consultative Committee on IT (NCCIT)
IT Action Implementation Committee
Government Integrated Telecommunications Network
Steering Committee
Smart Partnership Committee
EG Program Management Committee
ICT Security Policy Committee
Telehealth Steering Committee
Management of Communications Multimedia
Terminology Committee
IT Technical Committee
IT Training Education Committee
Smart School Steering Committee
Expert Group on Communications Multimedia
Terminology
Management Preservation of Electronic Records
Committee
Public Sector Data Dictionary Committee
19
Approach In Public Sector ICT Planning

• GITIC
• Determine vision and direction
• Formulate policy and strategy
• Advisor to the Government

• Action Plan
• Impact Analysis
• Guidelines Standards
• Recommend changes/improvements

• ITAIC
• Recommend strategy policy
• Formulate plans
• Evaluate standards draft guidelines
• Monitor activities of JTIT JLPIT

• Training Program
• Accreditation
• Demand/supply gap of
• core competencies skills

• Analysis of agencies ISPs
• Public sector ICT status
• Progress of ICT projects
• Problems current issues

• ITTEC
• Plan training programs
• Coordinate training programs
• Accreditation
• Develop core competencies

• ITTC
• Approval of ISP and application
• Coordinate use of ICT
• Identify problems
• Monitor progress of projects

20
ICT Implementation In The Public Sector
Standard Policy for ICT Industry
MAMPU
PUBLIC SECTOR
MINISTRY OF FINANCE
Allocation
Policy
MECM
Allocation
Collaboration
Approval
Personnel
AGENCY
PSD
INTAN
Training
Training
Acquisition
PRIVATE SECTOR
Collaboration
MSC Flagship Applications
MDC
VENDORS
NGO
MIMOS
PIKOM
MNCC
National ICT Programs
21
ICT Initiatives
22
ICT Initiatives
23
ICT Initiatives
24
ICT Environment In The Public Sector
AGENCYS ON-GOING ICT PROGRAMS
MSC EG INITIATIVE SIX PILOT PROJECTS

• Agency Initiative
• Requires MAMPU Approval
• Not Coordinated With
  
  Other Initiatives
• e.g. Common Infrastructure,
• Common Application

• Centrally Planned And
• Implemented
• MAMPU In Collaboration
• With Lead User Agency

25
Outline

• Organisation Structure
• Current ICT Scenario
• Strategy Future Plans

E-Government
26
Electronic Government - Overview
Government to Citizens/ Business

• Easy access
• New class of quality services
• Multi-channel service delivery

VISION To transform service delivery through
the use of IT and multimedia
SECURITY
STANDARDS
Inter Agency
Intra Agency

• Smooth information flow
• Best practice database
• Enhanced capability for information analysis

• Business process improvements
• Human resource development

LEGISLATION
27
Seven Flagship Applications Of MSC
2. Multipurpose Smart Card
3. RD Cluster

• Smart Schools

4. Electronic Government
7. Telehealth
5. Worldwide Manufacturing Web
6. Borderless Marketing Center
E-Commerce
28
Electronic Government Pilot Projects
Public/Business to Government

• E Services
• Electronic Procurement
• Electronic Labour Exchange (ELX)

VISION
Inter-Agency
Intra-Agency

• Project Monitoring
• System (PMS)
• Human Resource
• Management Info
• System (HRMIS)

• Generic Office
• Environment (GOE)

29
E-Services

• This project aims to give the public easier
  access when transacting with the Government and
  utility companies
• Comprises of Driver Vehicle Registration and
  Licensing, Summons, Utility Payments and Ministry
  of Health Information
• Includes the renewal of licenses and electricity
  bill payment through kiosks in shopping malls or
  PCs at home

30
E-Services
Ministry of Health (MOH)
Road Transport Dept. (JPJ)
Driver Vehicle Registration, Licensing and
Summons Services (including Test Scheduling
Test Taking)
MOH On-line Information
Electronic Delivery of Driver Vehicle
Registration, Licensing and Summons Services,
Utility Payments, Ministry of Health On-Line
Information
Telekom Malaysia Berhad (TM)
Tenaga Nasional Berhad (TNB)
Utility Bill Payment
Utility Bill Payment
31
E-Services Other Potential Services
Registration of birth
Telephone
Kiosk
Electronic Government
Internet
Transaction of SOCSO Pension payments
Issuance of home- building license CF
Death Certificate
32
Electronic Procurement (EP)

• The new procurement system allows the Government
  ministries to electronically select items to be
  procured from the desktop, initiate an electronic
  approval process and also create, submit and
  receive purchase orders, delivery orders and
  other related documents electronically
• Objectives of EP
• To ensure best value for money for Government
  procurement
• To ensure suppliers receive faster and more
  accurate payment
• To ensure accountability and transparency in all
  Government procurement
• To increase collaboration between the business
  sector and the Government

33
Electronic Procurement (EP)
An on-line Government procurement process for
goods and services
34
HRMIS

• HRMIS will provide a single interface for
  Government employees to perform HRM function
  effectively and efficiently in an integrated
  environment
• It will serve as a centralised repository for
  human resource data capture which enables better
  access of strategic and consolidated HR
  information between Government agencies and
  relevant parties
• Objectives of HRMIS
• To achieve effective staffing right sizing of
  the civil service through better availability of
  HRM information
• To automate HRM operational processes
• To build up-to-date consolidated HRM information
  for effective HRM planning among agencies
• To achieve better communication, horizontal
  integration streamlined processes
• To improve paperless HRM capabilities among
  agencies
• To provide an open flexible system, which will
  fulfill and improve the information needs of
  operational and managerial processes at different
  level of agencies

35
Project Monitoring System (PMS)

• The PMS will facilitate the Government in the
  planning, controlling and monitoring of
  development projects in an effective and
  efficient manner.
• It will ensure accurate and timely capturing of
  project information, and also ensure that
  up-to-date information is available in different
  formats at different levels
• The new PMS will cover three types of projects
  i.e. Electronic Government Projects, Five-Year
  Development Plan Projects, Special Projects
• Objectives of PMS
• Promote better inter-agency collaboration through
  new communication tools and groupware
• Provide an open and flexible system to improve
  the information needs of operational and
  managerial processes at different levels of the
  agencies and
• Provide paper-less environment by presenting and
  managing the information in electronic means

36
Generic Office Environment (GOE)

• Objectives of GOE
• To establish a multimedia environment that
  provides common functional components
• To provide a number of building blocks that can
  be combined by the users in a variety of ways to
  meet specific business needs
• To be capable of being customised to suit the
  business needs of other departments within the
  Government capable of evolving to support
  future business needs

37
Electronic Labour Exchange (ELX)
Job Counseling Advice
Consolidation of prospective employment
statistics from regional
JOB COUNSELLING COMPLAINT SERVICES
JOB SEEKERS
Registration of Job seeker
Data
Registration of Vacancy
JCS Processing Engine
PROSPECTIVE EMPLOYERS
REGISTRATION COUNTER SERVICES
Details of Job Candidates

• Update registration of
• prospective employers
• and job vacancies
• Update registration of
• job seekers / applicants
• Distribute job seeker /
• application and vacancy information
• Perform job matching
• Distribute job matching

JOB MATCHING INTERVIEW SERVICES
PLACEMENTS
Notification of Placements
A one-stop centre for labour market information
and systematic matching of job seekers to job
vacancies
38
Outline

• Organisation Structure
• Current ICT Scenario
• E-Government

Strategy and Future Plans
39
Future Concept Of E-Government

EG Flagship Applications
Agencys ICT Programs

• Convergence of MSC EG and Agencys ICT Initiatives

40
Strategy Future Plan

• ICT Strategic Plan for the Public Sector
• Coordinate ICT Programs at All Levels of
  Government and with MSC and NITA
• Roll-out of 1st Wave EG Flagships
• Implement 2nd Wave EG Flagships

41
Strategy Future Plan

• Strengthening ICT Security
• Promote Resource Sharing
• Emphasis on HRD