Title: Managing Human Resources in Organizations
1Managing Human Resourcesin Organizations
2Human Resource Management HR/HRM
- Activities directed at attracting, developing,
and maintaining an effective workforce - Focus on human capital
- Can have substantial impact on bottom line
3Legal Environment
- EEO Equal Employment Opportunity - 1964
- Outlaws discrimination
- Can not have an adverse impact on
minorities/women - Age Discrimination Act 1967/86
- Outlaws discrimination against people over 40
- Americans with Disabilities Act 1991
- Can not discriminate and must provide reasonable
accommodations - Government does mandate some preferrences
- E.g. affirmative action for Vietnam vets
4Legal Environment
- Fair Labor Standards Act 1938
- Sets min wage and requires overtime for
non-exempt employees working over 40 hours - Family and Medical Leave Act of 1993
- Must provide up to 12 weeks unpaid leave
- National Labor Relations Act 1935
- Procedure for voting for unions
- Taft-Hartley Act 1947
- Increased management rights in a strike
- OSHA 1970
- Must obey safety and health standards of DoL
5Legal Environment
- Sexual harassment
- Whistle blower protection
6Attracting Human Resources
- Planning
- Job analysis
- Forecasting demand
- Losses
- Needs
- Succession planning (replacement)
- Matching needs to staff
- Skills inventory database
- The practical aspects
7Recruiting
- Internal recruiting
- Post openings, often required
- External recruiting
- Walk-ins becoming rarer
- Internet
- Job fairs
- Campus recruiting (including internships)
- Advertising
8Recruiting - Selection
- Applications
- Tests
- Interviews
- Many styles
- 3-step
- Assessment centers
- Formal method of evaluation
- Check references!!
- Other
- Drug tests
- Background checks
9Training
- Assess training needs
- Study or survey
- Training methods
- Classroom
- Online
- External
- Job rotation
- Corporate university
10Performance Appraisal
- Formal evaluation and feedback
- Time period varies
- Methods
- Ranking
- 1 to N or put into buckets
- Rating
- Evaluate based upon scales
- 360-degree feedback
- Issues
- Recency error
- Halo error (works both ways)
11Performance Feedback
- One-on-one meeting
- Give written feedback
- Have employee acknowledge feedback (sign)
12Compensation
- Wages vs. salary
- Many different structures
- Base and bonus structures
- Wage determination
- How much is a job worth?
- Supply and demand
- Ratio of CEO to lowest person
- Square root of two approach
- Individual wages
- Often based upon performance review
- Seniority vs. merit
13Benefits
- Traditional plans
- Cafeteria/flex plans
- Benchmarking
- Unusual benefits
- On-site day care
- Free coffee/sodas
- Free meals
- Gyms
- Tickets to events
- Corporate discounts
- Etc.
14Labor Relations
- Employees form unions
- Simple majority of those voting
- Collective bargaining
- Negotiation of a contract
- Seniority vs. merit
- Grievance procedure
- Union tools
- Picket
- Strike
- Management tools
- Lockout
15Challenges
- Knowledge workers
- May be hard to attract and retain
- Need continual skill upgrading
- Temporary workers
- Flexible
- Can hire/fire as conditions change
- Can get expertise when needed
- Question of how to manage and integrate
- One-year IRS rule