Leadership

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Leadership Management in a Changing World

• Presented By
• K E I T H W O O D S
• CEO, North Coast Builders Exchange
• Senior Advisor on Chamber Trends,
• California Chamber of Commerce
• [phone]

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Desirable Employees

• Smart Energetic

• Smart Lazy

• Dumb Lazy

• Dumb Energetic

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• Presentation Overview
• 1. Management Thoughts Trends
• 2. Demographic Changes Understanding the
• New North America
• 3. Workers and the Workplace
• 4. Leadership

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Management Thoughts Trends
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• People are weird.

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All success is built upon exceeding expectations.
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• The three magic letters for success in business
• E Q N
• (Easy, Quick Nice)

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• When your product or service becomes obsolete,
  make sure youre the one making them obsolete.
• -Edward Land
• (Polaroid Corp.)

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• When the rate of change on the outside of your
  organization is greater than the rate of change
  on the inside, the end is in sight.
• -Jack Welch
• (General Electric)

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An Organization Today Needs

• Strategic Vision The ability to look
  ahead
• Peripheral Vision The ability to look
  around
• - Carly Fiorina
• (Hewlett-Packard)

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• The Biggest Mistake
• Whack-a-Mole
• Management

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• Whatever made you successful in the past wont
  necessarily make you successful in the future.
• -Lew Platt
• (Hewlett-Packard)

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• 7 Most Obscene Words
• in an Organization

• But weve always done it that way!

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Insanity is doing the same thing over and over
and expecting a different result.
-Albert Einstein
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Key to Success Sharpen your competitive edge.
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Your clients ought to be able to fill in this
blank Oh yeah, thats the place with the
_________
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Demographic Changes Understanding the New
North America
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Five Categories of Generations Used By
Demographers

• Traditionals (60 and older)

• Baby Boomers

• Early Boomers (50-59)

• Late Boomers (40-49)

• Generation X (30-39)

• Generation Y (20-29)

• Millennials (1-19)

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Three Significant Social Trends Affecting
Organizations

• A more demanding
• customer

• A desire for novelty
• and change

• A sharp increase in
• Time Poverty

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Top Ten ListWhat People Say They Expect To
Do in the Coming Year
6. Landscape the yard
1. Have more fun
2. Lose weight
7. Send more letters cards
8. Buy new furniture
3. Get organized
4. Take a vacation
9. Spend more time with children
5. Redecorate the house
10. Look for a new job
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What people wantin summary

• Better

• Cheaper

• Faster

• Just for me

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Workers and the Workplace
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New Work Habits for a Radically Changing
World13 Ground Rules for Success in the
Information AgeAn Employee Handbook Created by
Price Pritchettwww.PritchettNet.com 1 (800)
992-5922
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New Work Habits

• 1. Become a quick-change artist.

2. Commit fully to your job.
3. Speed up.
4. Accept ambiguity and uncertainty.
5. Behave like youre in business for yourself.
6. Stay in school.
7. Hold yourself accountable for outcomes.
8. Add value.
9. See yourself as a service center.
10. Manage your own morale.
11. Practice Kaizen.
12. Be a fixer, not a finger pointer.
13. Alter your own expectations.
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The Gallup Q-12

• Key Dimensions of a
• Great Workplace

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In great workplaces, employees are able to say

• I know what is expected of me.

• I have the materials and equipment I need.

• I have the opportunity to do what I do best.

• In the last 7 days, I have received recognition
  or praise.

• My supervisor, or someone, cares about me as a
  person.

• There is someone who encourages my development.

• My opinions seem to count.

• The companys mission makes me feel my job
  matters.

• My fellow employees are committed to quality work.

• I have a good friend at work.

• Periodically, someone talks to me about my
  progress.

• I have opportunities to learn and grow.

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Leadership
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The Secret to Leadership Success See the ship
through the eyes of the crew. - Michael
Abrashoff Naval Commander
(As quoted in Fast Company)
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• The attitude of a leader is contagious and will
  infect everyone around him or her.

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Molasses Points in Your Organization (Things
that slow you down)

• Find Em!

• FixEm!

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An Interesting Definition Bureaucracy is
energy converted to mass.
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Nothing ever gets done until theres a Maniac
on a Mission.
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Theres no limit to what can be accomplished if
you dont care who gets the credit.
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Lessons in Leadership

• A Leadership Primer
• by
• Gen.
• COLIN POWELL
• United States Secretary of State
• Chairman (ret.), Joint Chiefs of Staff

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Organization charts and fancy titles count for
next to nothing.

• If people really followed organization charts,
  companies would collapse

• Titles mean little in terms of real power, which
  is the capacity to influence and inspire

• People dont respect titles they respect
  pizzazz, drive, expertise, and genuine caring
  for teammates and products

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Dont be buffaloed by experts and elites.
Experts often possess more data than judgment.

• Experts can become so inbred that they become
  hemophiliacs who bleed to death as soon as they
  are nicked by the real world

• They forget things like all-hands involvement,
  informality, market intimacy, daring, risk,
  speed, and agility

• Policies that emanate from ivory towers often
  have an adverse impact on the people out in the
  field

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When hiring, look for intelligence judgment, and
a capacity to anticipate, to see around corners.

• More often than not, when we hire we ignore these
  traits in favor of length of resume, degrees and
  prior titles

• You can easily train a novice the fundamentals of
  your business

• Its a lot harder to train someone to have
  integrity, judgment, energy, balance and the
  drive to get things done

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Dont be afraid to challenge the pros, even in
their own backyard.

• Learn from the pros, observe them, seek them out
  as mentors and partners

• Leadership does not emerge from blind obedience
  to anyone

• Xeroxs Barry Rand If you have a yes-man
  working for you, one of you is redundant

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T E A M T - Together E Everyone A -
Accomplishes M - More
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• You cant build a reputation on what youre
  going to do.

- Henry Ford
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You cant talk your way out of problems that you
behaved your way into.
-Stephen Covey
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Words of wisdom from a farmer, when describing
the need for change
If the horse youre riding dies

• get off!