Managing Information discovering what you already know

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Managing Information discovering what you
already know

• Chris Head
• Principal associate
• Socitm Insight

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Talk topics

• What is all this about?- Socitm Insight current
  research on information management and
  knowledge sharing - Why do we need to look at
  this right now?
• Information management practice
• Knowledge sharing approaches
• Where do we go from here?

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Part 1What is all this about?
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Socitm Insight research

• Investing in information revisited
• Through information to knowledge
• The legal framework for information management
  and knowledge sharing

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An information hierarchy
Wisdom
Knowledge sharing
Knowledge
Information management
Information
Data processing
Data
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The drivers

• Continuous improvement (CPA BV)
• Community expectations
• Electronic service delivery
• Information overload
• Legal requirements
• Central government pressure
• Increasing competence and confidence with ICT

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What is stopping us?

• Mystique, management consultants techno-babble,
  academic obfuscation
• Ethereal, ephemeral concepts
• Information is power culture
• Lack of standards
• Lack of suitable training opportunities
• An elephant task where do I start
• So much else to do (IEG, 2005 targets, budget
  reductions . . . . )

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Debunking the hype

• Complexity ignorance money, money,
  money!!!Information management and knowledge
  sharing is nothing more than applied common sense

The problem with common sense is it aint all
that common!
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Why now?

• Not another initiative!
• Just part of the day job- for ICT- for the
  authority
• Bringing it all together

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Part 2Approaches to information management
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What is important to you?

• Outcomes for citizens
• Document and records management
• Electronic service delivery
• Business intelligence
• Geographic information systems
• Partnership working
• Getting a good CPA score!

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An elephant task!

• You cant do it all
• Pick what is important to you
• But keep sight of the whole picture

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Dont panic!

• You are probably doing some of this already

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Data about data

• Data descriptions and definitions
• Categorisations
• Language
• Inventories
• Process maps

There are ready made attempts at these available
in the public domain
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Part 3Knowledge sharing approaches
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Knowledge is

• Explicit
• Implicit
• Tacit

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Four knowledge transformations
To Tacit
To Explicit
Individual learning (Internalisation)
Research (Combination)
From Explicit
Group learning(Socialisation)
Publication (Externalisation)
!
From Tacit
Source Ikujiro Nonaka Hirotaka Takeuchi The
knowledge creating company
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Learning cycle
Experience
practice
Reflect
Theorise
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Chart 9 The processes of knowledge sharing
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Knowledge sharing is about facilitating thefour
transformations

• Physically
• Technologically
• Culturally

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Research

• electronic document/records management
• pan-organisational search facilities
• Internet intranet access- staff- elected
  members
• e-learning facilities
• e-library
• physical library
• access to performance data
• Professional societies / inter-authority exchange
• time to do research

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Publication

• content management system
• groupware
• intranet bulletin boards
• newsletters
• reward system
• recognition

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Individual learning

• open learning centres/quiet spaces
• time to learn
• a learning culture (eg ECDL)
• consistent message its OK to innovate (so
  long as you learn when things go wrong)
• tackle any blame culture
• e-learning facilities
• Internet/intranet access for all

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Group learning

• social spaces- around the coffee machine- use
  of catering facilities- appropriate furnishings
  (informality)
• communities of practice
• groupware tools
• Intranet chat rooms / story telling
• ruthless examination of TQM
• careful check of flexible working

!
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Applying what is learnt

• learning of no use unless applied
• innovation and learning
• making mistakes
• blame culture
• TQM

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Part 4Where do we go from here
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Where do we go from here

• Holistic, strategic approach
• Support for authoritys business aims
• Changing the culture
• Champion for the cause
• Project management

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Making the culture change

• Information is power
• Information is a different resource (traditional
  economic thinking doesnt apply!)
• Clear consistent message sustained over time
• Communication channels
• Training ( ECDL)
• Management behaviours
• Competency models / frameworks

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Questions
?