New Employee Orientation

1
New Employee Orientation Customer Service

• Email Accounts
• Postini Email Protection
• May 2006
• Prepared by
• Angela Mars
• IT Education and Training

2
Email Account And Postini Information

• Acquiring email accounts
• To acquire an email account, the Director or Dean
  of your Division must send an email request to
  the IT Help Desk at help.desk_at_ctcd.edu. Include
  the Employees name, Employees start date,
  Department, Bldg. and Room number, phone, and
  Supervisors name.
• Before using your email, read the IT Electronic
  Mail (email) Usage Guidelines and CTC Computer
  Usage Policy no. 295.
• You can access your CTC email when you are mobile
  or traveling via any web browser using Outlook
  Web Access (OWA).
• About Postini
• Postini is a company that provides spam and
  virus protection services.
• Safe email practices
• Do not open email if you do not know the sender.
• Do not open attachments if you do not know the
  sender. If you know the sender and the subject
  line looks suspicious, contact the sender before
  opening the attachment.
• Turn off your preview or reading pane. This can
  be done from your Menu Bar, under View. Some
  viruses can be activated by simply opening an
  infected message.

3
Email Etiquette For The Workplace

• Business email etiquette
• Be professional and courteous.
• Keep messages short and to the point.
• Use a meaningful subject for all messages.
• Be sure to check for spelling (can be set to
  check automatically) and grammatical errors.
• Do not use personalization, such as, backgrounds,
  signatures, colored fonts, and quotes.
• Do not type using all capital letters. This is
  considered SHOUTING and is impolite.
• Respond to messages promptly.
• Get permission from the sender before forwarding
  email messages.

4
Outlook Web Access

• Accessing your email from off-campus
• through Outlook Web Access
• Open Internet Explorer .
• Go to the CTC website at www.ctcd.edu.
• Click on the link for Faculty and Staff.
• Scroll down to the bottom of the page and click
  on the Outlook Web Access link on the right. 
• When the window below pops up, type in your email
  address john.doe_at_ctcd.edu.
• Enter your password. If you are currently logging
  on your computer with john.doe_at_ctcd.edu, your
  password is the same one you log on with. (Or the
  password you have been assigned).
• Press ok and you can read your email.

5
Postini Welcome Letter
6
Postini Logon Page
7
For Security, Change Your Password
8
Your Message Center
9
Quarantined Messages
10
Virus Protection
11
Junk Email Blocking And Spam Filters
12
Approve And Block Email Addresses
13
How To Create Strong Passwords

• Good passwords are long.
• A good password should include at least eight
  characters, more if possible.
• Good passwords are complex.
• Use upper and lower case characters
• Use numbers
• Use special characters such as _at_, , ,, and not
  just one at the end of your password
• Change your password regularly.
• When you change your clocks, change your
  password. At a minimum, passwords should be
  changed every six months.
• Choose a password you can remember.
• Choose a phrase that you can remember and
  substitute characters for the phrase
• Example I love potatoes and shrimp. would be
  - i1Lpsas2.

14
Password Tactics To Avoid

• Do not write your password down.
• Passwords should not be written down and left
  near your computer, taped to your monitor, or
  under your keyboardespecially at work.
• Do not share your password with anyone.
• If you think someone may know your password,
  change it immediately.
• Do not use personal information to create a
  password.
• Passwords should not be related to information
  that can be easily guessed if someone knows you.
• Do not use words that can be found in a
  dictionary to create your password.
• Some password cracking programs contain
  dictionary files that can find dictionary words,
  including permutations such as password or
  password1.
• Do not choose the same password for everything
  you do.
• If a Hacker guesses your password then they
  could have access to your online bank accounts,
  email accounts, credit reports, etc...

15
QA?

• Please feel free to contact me if you have any
  additional educational requests.
• If you have technical questions, contact the IT
  Help Desk.
• Angela Mars
• angela.mars_at_ctcd.edu
• 254-526-1876