New Employee Assistance Program

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• New Employee Assistance Program
• Supervisor Training For

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Supervisory Training Agenda

• EAP Benefits Overview
• Goals of Supervisor Training
• Supervisor/Manager Role
• Signs and Symptoms of the Troubled Employee
• Managing the Troubled Employee
• Confidentiality Reporting
• Types of Referrals
• Summary

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Manager/Supervisor/HR Virtual Folder

• HCR ManorCares virtual folder is your managers
  tool box which includes
• Promotional materials
• Program training materials
• Supervisory referral documents

http//www.acieap.com/vlink/vfolder/hcr/
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Employee Landing Page

• HCR ManorCares landing page gives employees a
  brief overview of the EAP benefits and gives them
  access to
• Benefits summary
• Links to resource web portals
• EAP brochure announcement flyer

http//hcrmanorcare.acieap.com/
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Why use the EAP?

• Mental Health
• Marriage family conflicts
• Substance abuse
• Stress management
• Emotional challenges
• Health concerns
• Grief and loss

• Work/Life
• Childcare Referrals
• Eldercare Referrals
• Legal Consultation
• Financial Consultation

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EAP Sessions

• Employees and Family members are authorized for
• Up to 5 face to face sessions per incident
  provided by your employer
• EAP is a short-term approach for diagnosis,
  referral, and/or short term problem resolution

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Tobacco Cessation

• Tobacco Cessation is available through the
  Employee Assistance Program (EAP)
• Get assistance from a licensed professional
• 100 confidential
• Excellent resources available

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24 Hours

• Medical answering service available for
  after-hours calls.
• On-call counselors are available.
• This is not an Emergency Number. Call 911 if
  there is an emergency.
• Business Hours
• PST 700 a.m. 530 p.m.
• CST 900 a.m. 730 p.m.
• EST 1000 a.m. 830 p.m.

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All Family Members

• We mean all family members. Living with you or
  not. In the same state or not. All are welcome
• Children
• Spouses
• Significant Others
• Parents
• Grandparents

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Multi-Cultural/ Multi-Lingual

• All ethnic concerns accommodated
• All cultural issues addressed
• All special interests acknowledged
• Multilingual services available

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Many Locations

• Just tell the intake person where the most
  convenient location is for you to be seen
• Near Work
• Near Home
• Or in between

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Comprehensive Work/Life

• Comprehensive Work/Life Benefits offer an
  innovative blend of referral services and
  information designed to make life easier. These
  services include
• Childcare Referrals
• Eldercare Referrals
• Pet Care Referrals
• Legal Service
• Financial Services
• Identity Theft
• Educational Assistance Referrals

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Childcare Services

• Referrals for preschool, after school, and day
  care facilities
• Special Needs
• Summer Camps
• Background and Security Check Referrals
• And much more

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Senior Care Services

• Referral for nursing and home health care
• Adult day care and support groups
• Transportation and Meal Sources
• Emergency and Respite Care
• Companionship programs

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Pet Care Services

• Referral for boarding and grooming
• Referrals for Veterinarians
• Resources for traveling with pets
• Emergency pet services
• Finding a family pet

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Legal Financial Services

• Speak directly with an attorney about your legal
  problems
• Speak directly with a Financial Planner
• 90 of all calls handled over the phone without
  further referral needed

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Legal Services

• Unlimited phone consultation with a licensed
  attorney
• Landlord Tenant/Real Estate
• Custody/Visitation Concerns
• Wills and Trusts
• Family Law
• And much more

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Financial Services

• Unlimited phone consultation with a Financial
  Planner
• Credit Card Consolidation
• Credit Restoration
• Retirement Planning
• And much more

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Identity Theft

• Prevention and Security
• Immediate response suggestions
• Fraudulent charges and disputes
• Credit restoration and follow ups
• And much more

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Educational Opportunities

• College preparation guide
• Resources for advancing education
• Financial aid referrals
• Two-year, Undergraduate, and graduate programs
• Career counseling
• GED, Special Degrees, and Vocational program
  resources
• Scholarship information
• And much more

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Affinity Online

• Personalized self-paced assistance
• Strategies for better and healthier living
• FREE services no matter how often accessed
• Help available 24 hours per day, seven days per
  week

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Healthy Literature

• Information is available to you on any issue of
  concern on a variety of topics
• HealthYMail Monthly Newsletters
• Affinity Quarterly Newsletters

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Personal Services

• Information and referrals including, but not
  limited to
• Car Rentals Repairs
• Cleaning Service
• Event Planners
• Errand Runners
• Entertainment
• Personal Safety
• Reservations Tickets
• Transportation Travel
• ACI Personal Services are here to help!

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Confidential

• All information provided by the employee and
  family member is protected by State and Federal
  Law
• No information gets back to the company that the
  employee accessed the EAP
• The utilization report has no names on it

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Training

• Topics that Highlight the EAP Services
• Fun, Entertaining Educational
• Your choice of how theyre conducted
• On-site trainer
• Webinar
• Do-It-Yourself
• To arrange a training work through
• your location HRD and/or
• contact ACI directly.

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Pre-recorded Seminars

• A DVD with pre-recorded webinars
• available to HRDs. Topics included on
• The DVD are
• EAP orientation
• Supervisory EAP orientation
• Road to Managing a Healthier Lifestyle
• Battling the Tobacco Chewing, Cigarette Smoking
  Monkey On Your Back
• Stress Management for Caregivers

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EAP Help in Critical Times

• Examples of Critical Incidents Include
• Death of an Employee
• Severe Injury
• Prolonged /severe Illness
• Workplace violence
• Any traumatic event that impacts employees

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Supervisor/Manager Role

• To expect good job performance
• To provide a safe work environment
• Make sure the job gets done
• Ensure quality in the product/service

To do this the manager must

• Know what it takes to get job done
• Know the employees abilities
• Know if there is a change in either
• Communicate job expectations

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Managing the Troubled Employee

• Recognition
• Documentation/Consult with HR
• Discussion
• Job Performance Improves or
• Job Performance Problems continue
• EAP Interview
• Follow-Up

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Signs and Symptoms

• Absenteeism
• On-the-Job Absenteeism
• Difficulty in Concentration
• Appearance
• Confusion
• Inconsistent Work Patterns
• Generally Lowered Job Efficiency
• Poor Employee Relationships

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Workplace Violence

• Some indications of impending violence
• Overreaction to changes
• Threats, even in jest
• History of antagonistic or violent behavior
• Blaming of others for serious problems
• Repeated policy violations
• Vague references to a plan to get even
• Mood swings or substance abuse
• Repeated references to weapons

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Stages of Addiction Alcoholism

• Early Stage
• Middle Stage
• Late Stage

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Supervisory Referrals

• EAP is not a part of the disciplinary process
• 100 confidential unless employee signs a release
  of information
• Excellent resources to get problems solved
• How and when to make a referral refer to the
  Virtual Folder Risk Management tab for procedures

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Types of Referrals

• Self-Referrals - An employee or family member
  contacts the EAP directly
• Supervisory Referrals - You recognize that an
  employees job performance has deteriorated and
  that continuing or emerging patterns of behavior
  are cause for concern

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Types of Job Related Supervisory Referrals

• Positive substance screen result
• Refusal to submit to substance screen
• Frequent/unexplained absenteeism/tardiness
• Absent from the worksite while on the job
• Difficulty in working with others
• Inconsistency in quality/quantity of work output
• Extreme irritability/anger
• Insubordination/Questioning authority
• Disregard for the safety of others

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The EAP in Summary

• Benefit paid for by HCR ManorCare for Employees
• Promotes early intervention for employees
  personal problems
• Reduces employee absenteeism and low productivity
• Facilitates good mental health which reduces
  overall health care costs
• Communicates the companys commitment to their
  employees well being

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Do you need someone to talk to? Talk to
us! Multiple resources are available at your
fingertips
Manager/Supervisor/HR link http//www.acieap.com/
vlink/vfolder/hcr/ Employee link http//hcrmano
rcare.acieap.com/ Email eapinfo_at_acieap.com C
all 800.932.0034