WISDOM MANAGEMENT

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WISDOM MANAGEMENT

• Mark Allen, Ph.D.
• Training 2007
• Orlando, FL, February 26, 2007
• mallen_at_pepperdine.edu

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Wisdom Management

• Introductions
• Definitions
• Learning
• Knowledge
• Wisdom
• Wisdom Management
• A case study Wisdom Management at Enclos Corp.
• Discussion and questions

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The Wisdom Management Problem

• 60-90 of all job-related skills and knowledge
  acquired in a program are not being implemented
  on the job.
• Jack Phillips
• You just lost 45 billion dollars!

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Definition of a Corporate University

• A corporate university is an educational entity
  that is a strategic tool designed to assist its
  parent organization in achieving its mission by
  conducting activities that cultivate individual
  and organizational learning, knowledge, and
  wisdom. Source Allen, The Corporate
  University Handbook (2002), p. 9.

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Definition of a Corporate University

• A corporate university is an educational entity
  that is a strategic tool designed to assist its
  parent organization in achieving its mission by
  conducting activities that cultivate individual
  and organizational learning, knowledge, and
  wisdom. Source Allen, The Corporate
  University Handbook (2002), p. 9.

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The Knowledge Continuum

• Wisdom
• Knowledge
• Information
• Data

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Defining Learning

• One definition
• Bringing about desired changes in the traits of
  human beings. Bowen and Schuster, 1986.

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A Brief Test

• Who holds the all-time Major League Baseball
  record for the most career triples?
• Wahoo Sam Crawford (309)

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Another View of Learning

• Cognitive psychologists divide learning into two
  categories
• Declarative knowledge
• Procedural knowledge
• (Gagne, Yekovich, and Yekovich, 1993)

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A Six-Dimensional Hierarchy of Learning

• Quantitative increase in knowledge
• Memorization
• Acquisition of facts and procedures that can be
  retained and used
• The abstraction of meaning
• The interpretation of reality
• Changing as a person
• (Kember and Gow, 1994)

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A Working Definition of Learning

• A change process by which one acquires new
  knowledge or skills (or possibly beliefs,
  attitudes, or opinions).

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Complete the Sentence

• KNOWLEDGE IS ____________

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Complete the Definition

• KNOWLEDGE IS ___________
• Acquaintance with or understanding of a science,
  art, or technique
• (Websters Ninth New Collegiate Dictionary)

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Knowledge Creation

• New knowledge
• Research
• Generally only undertaken by large organizations

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Knowledge Acquisition

• Learning
• Accomplished at the individual level
• Done within virtually all organizations
• There are a variety of means available

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Knowledge Storage

• Often a technology issue
• Generally a paper issue as well
• Can occasionally confuse knowledge with data

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Knowledge Transfer

• Usually the most crucial issue in knowledge
  management
• Problems are usually a result of bad systems, not
  bad people
• Can be resolved at the organizational level

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Knowledge Utilization

• Where the rubber meets the road in knowledge
  management
• Can be examined at both the organizational and
  the individual level
• Remember, you want workers for what they can do,
  not just for what they know

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Wisdom Defined

• Wisdom is the creative use of knowledge.
• Bob Buckman

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Wisdom Management

• Wisdom management is a planned and systematic
  process by which an organization manages how its
  employees use and apply their knowledge and
  skills in ways that benefit the organization.
• Allen, M. (2007). The Next Generation of
  Corporate Universities

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A Case Study

• Enclos Corp.

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Closing Thoughts

• The only irreplaceable capital an organization
  possesses is the knowledge and ability of its
  people. The productivity of that capital depends
  on how effectively people share their competence
  with those who can use it.
• Andrew Carnegie (1835-1919)

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Closing Thoughts

• Knowledge is the beginning of practice doing is
  the completion of knowing.
• Wang Yang Ming
• 1498