What helps build emotionally healthy relationships with other agencies

1
What helps build emotionally healthy
relationships with other agencies ?

• Ray Middleton and
• Peppa Leverton
• Personality Disorder
• Accommodation Service
• - Community Links

2
Plan for the Workshop

• Share our experience working in the PDCN.
• Small group exercise what helps and hinders
  good relationships with other agencies?
• Discussion in wider group.

3
Introductions

• Please introduce your self and briefly say what
  the service does that you are involved with.

4
The Personality Disorder Clinical Network

• The PDCN in Leeds is a multi agency network of
  services from both the statutory and voluntary
  sector.

5
Complex Needs Requires Multi-agency working

• Increasingly people in services are presenting
  with multiple or complex needs
• In our role we could not deliver our service
  without other agencies involvement with the
  client (e.g. Care- coordination, benefits,
  occupational activity, psychological input).
• With good multi agency working the service user
  gets a better service and a better outcome from
  services.

6
Realistic and Accountable Practice

• Working well with other agencies allows us to
  look at all the options that can go into
  someones care plan. Workers and the service user
  can share different views and agree realistic
  expectations and the limits of what they can do
  in their role.
• This may involve different philosophies / world
  views and ways of working. We have needed to
  listen, respect and consider other views. This
  makes multi agency working more challenging than
  working as a lone service.
• An agreed support package means you as a worker
  can be more confident that the plan is
  justifiable as well as being reasonable and
  realistic.

7
Knowing role and limits of my own service and
other services involved

• It has helped listening to the roles and limits
  of other services and then them listening to what
  we can and can not realistically be expected to
  do in our role in meeting the service users
  needs.
• This allows everyones expectations to be managed
  realistically and all involved to be less anxious
  and clearer about each others roles and
  responsibilities.
• This can avoid duplication of roles or conflicts
  about responsibilities.
• The end result is a better quality service
  better outcome for the client and I feel more
  confident in my role.

8
Share the risk

• With any job and role there are risks to assess
  for the service user and for the workers or
  service as a whole.
• If we carry all the risk responsibility our
  selves we can feel overwhelmed by anxiety /
  stress.
• The more we can involve other agencies and
  service users in the risk assessment and
  management process, the better the quality of the
  process and the less anxious workers feel less
  chance of burn out.

9
Strength and Weaknesses

• We all have different strengths and weaknesses,
  both in our selves as people and in our roles and
  limits.
• By working collaboratively with other agencies
  and the service user - we can allow other
  peoples strengths to cover our weak areas and
  our particular strengths can contribute and cover
  the weak areas in others.
• This requires skill and effort as we need to work
  at having good open trusting relationships with
  others. This needs to be reflective and open to
  reviewing any plans or introducing new ideas. We
  need to accept we can not do everything!

10
Workshop activity

• The examples shared shows that building
  relationships with other agencies can be both a
  challenging and rewarding experience.
• Now take some time (15 minutes) to discuss and
  list what you think helps build healthy
  relationships with other agencies and what are
  some of the barriers to maintaining good
  relationships. Also share any examples of good
  practice you have of multi-agency working.
• We will then share and discuss our answers for
  the final part of the workshop session (20
  minutes).